Microsoft Mahjong Daily Challenge games not loading

Anonymous
2014-02-06T17:14:57+00:00

For Feb 3, 2014 - the Classic game won't load. On Feb 4, the Lightning Tiles game won't load, and on Feb 6, the Golden Tiles games won't load. The other two games on each of those days work just fine. Is anyone else having this problem?

Windows for home | Previous Windows versions | Gaming

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  1. Anonymous
    2014-02-07T19:46:41+00:00

    There is an update out but apparently it is only for 8.1.  I was running 8 and had no updates and like you the games were not all working properly.  I updated the machine this morning to 8.1 and now they all work.  That should not have been an issue.  Windows 8 is not an old operating system and should be supported.

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  2. Anonymous
    2014-02-07T18:32:38+00:00

    The issue is confined to Microsoft Mahjong. All five games of Microsoft Solitaire work perfectly. There are no error messages, the tile in the load window just continues to spin. I made no changes or updates to my computer. But, before I start changing things in my computer, I think it would be beneficial to figure out why only one of the three games won't load, and why it does not occur every day. On Feb 1 & 2 all games worked perfectly. On Feb 3 & 4 one game (different ones) would not load. The other two worked perfectly. On Feb 5 all games worked perfectly, but on the 6th and 7th again one game wouldn't load. It makes me suspect that some of the games are either newer or older than other versions. But that still doesn't account for the fact that so far only a single game won't load. If it were just older or newer versions, you would think that on some days two games wouldn't play, or even all three. I did try updating the video card, but it said it was up to date.

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  3. Anonymous
    2014-02-07T08:01:07+00:00

    Hi,

    This issue might have caused because of a recent update that you have installed on your computer. I would like to know some information about this issue so that we could assist you further.

    1. Is this issue confined to Microsoft Mahjong app?
    2. Do you get any error code or error message?
    3. Have you made any changes to the computer prior to this issue?

    I would suggest you to try the following methods and check if it works for you.

    Method 1:

    Try the steps provided in the following Microsoft Help article and check if it helps.

    Troubleshoot problems with an app:

    http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

    Method 2:

    Try updating the Video card drivers from the computer manufacturer's website or from Windows Update and check if the issue persists.

    Follow the steps to update the Video card driver:

    a.       Press Windows + X keys and click Device Manager.

    b.      Expand ‘Display Adapters’.

    c.       Right-click on the Video card listed and click on ‘Update Driver Software’.

    Please reply with more information about this issue, so that we could help you better.

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