Can't start Dolby Audio driver after upgrading to Windows 8.1

Anonymous
2013-10-18T07:27:19+00:00

Lenovo U410 wirh Windows 8 pre-installed.

Upgrade to 8.1 went flawlessly, but every time I re-start or boot up the machine I get this:

I've uninstalled and re-installed Dolby Home Theater, done an extensive local and web search about this.

There appears to be NO mention on my machine anywhere for a Dolby Audio Driver" or anything that uses it.

I've been on the Lenovo forum and there's a thread there that says to disable driver signature, which I've done to no effect.

I still get this message.

Can anyone throw any light on this?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-10-28T16:20:59+00:00

Hi Everyone!!

I did something to my laptop and it worked!!! After messing around the fix was simple!

Of course make sure your computer has all the windows updates. I don't know if that's gonna be a contributing factor, but it was part of my methods.

After that go into your "D Drive" which is found under "My computer" --> "Drivers" -->"Audio"

Once you're in the audio folder, you're gonna scroll down, you will see a computer icon that says "setup" click on that. Once you do that you will follow the instructions. It seems by doing this it updates the conextant audio driver. I don't know why it didn't update in the device manager as others have suggested. But after I did this, I checked to make sure it was fixed

You can see if it was fixed by:

Going into your control panel and clicking the Dolby theater which can be found in the sounds, games, etc. --> you should see the actual program pop up instead of the error message!

I am so glad I finally fixed this! If this helps you, please label it as the answer so everyone else can fix theirs too! It seems to be a major issue

Have an "error" free day!

Was this answer helpful?

10 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-02-04T00:06:17+00:00

Hi,

Lenovo has updated the Conexant Audio Drivers for Windows 8.1 to correct this error.  You can download the updated drivers for your device at http://support.lenovo.com/en\_US/downloads/default.page.

Was this answer helpful?

5 people found this answer helpful.
0 comments

147 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2015-06-05T15:43:11+00:00

    Hi

     I too have a acer aspire v5-561 and same error.

    Reinstall with acer recovery management ----> Reinstall Drivers or aplications---> Audio codecs and follow the instructions of program and restart the computer. After restart Acer Recovery management reconfigure the audio dolby digital plus on version 7.5.1.1 or the version installed in you system on factory configuration. and this solve the problem.

    i hope this help. Enjoy

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-04-30T22:29:24+00:00

    Hi Everyone!!

    I did something to my laptop and it worked!!! After messing around the fix was simple!

    Of course make sure your computer has all the windows updates. I don't know if that's gonna be a contributing factor, but it was part of my methods.

    After that go into your "D Drive" which is found under "My computer" --> "Drivers" -->"Audio"

    Once you're in the audio folder, you're gonna scroll down, you will see a computer icon that says "setup" click on that. Once you do that you will follow the instructions. It seems by doing this it updates the conextant audio driver. I don't know why it didn't update in the device manager as others have suggested. But after I did this, I checked to make sure it was fixed

    You can see if it was fixed by:

    Going into your control panel and clicking the Dolby theater which can be found in the sounds, games, etc. --> you should see the actual program pop up instead of the error message!

    I am so glad I finally fixed this! If this helps you, please label it as the answer so everyone else can fix theirs too! It seems to be a major issue

    Have an "error" free day!

    This is awesome..... u are a freaking genius !!... Thx a buch ...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-04-29T20:39:49+00:00

    I do have the same problem. We do have the same laptop. This has been my problem for the past 2 years. (Almost) I am getting the same error message. I followed the instructions above and still nothing happened. I came to a point that I did reformat my PC. I did, a lot of times and it sucks. :( I have not found any solution to this issue yet. I am still hoping that there'll be. :'(

    Was this answer helpful?

    0 comments