Can't start Dolby Audio driver after upgrading to Windows 8.1

Anonymous

Lenovo U410 wirh Windows 8 pre-installed.

Upgrade to 8.1 went flawlessly, but every time I re-start or boot up the machine I get this:

I've uninstalled and re-installed Dolby Home Theater, done an extensive local and web search about this.

There appears to be NO mention on my machine anywhere for a Dolby Audio Driver" or anything that uses it.

I've been on the Lenovo forum and there's a thread there that says to disable driver signature, which I've done to no effect.

I still get this message.

Can anyone throw any light on this?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi Everyone!!

I did something to my laptop and it worked!!! After messing around the fix was simple!

Of course make sure your computer has all the windows updates. I don't know if that's gonna be a contributing factor, but it was part of my methods.

After that go into your "D Drive" which is found under "My computer" --> "Drivers" -->"Audio"

Once you're in the audio folder, you're gonna scroll down, you will see a computer icon that says "setup" click on that. Once you do that you will follow the instructions. It seems by doing this it updates the conextant audio driver. I don't know why it didn't update in the device manager as others have suggested. But after I did this, I checked to make sure it was fixed

You can see if it was fixed by:

Going into your control panel and clicking the Dolby theater which can be found in the sounds, games, etc. --> you should see the actual program pop up instead of the error message!

I am so glad I finally fixed this! If this helps you, please label it as the answer so everyone else can fix theirs too! It seems to be a major issue

Have an "error" free day!

0 comments

Answer accepted by question author

Anonymous

Hi,

Lenovo has updated the Conexant Audio Drivers for Windows 8.1 to correct this error. You can download the updated drivers for your device at http://support.lenovo.com/en\_US/downloads/default.page.

0 comments

147 additional answers

Anonymous

2014-11-10T05:16:20+00:00

Same problem for me?? If u get the solution kindly let me know at ******@hotmail.com
Was this answer helpful?

0 comments No comments
Anonymous

2014-09-08T01:14:00+00:00

Cindy,

THANK YOU SOOOOOOO MUCH!!!! THIS WORKED LIKE A CHARM. Neither Spotify nor Netflix were working with my new 8.1 - Netflix was saying something about an error with Silverlight, but i knew that wasn't the problem. This fixed it and now both programs run wonderfully. thank you thank you thank youuuuu!!!
Was this answer helpful?

0 comments No comments
Anonymous

2014-08-26T09:36:59+00:00

Hello David and Carloslin,

Thank you for your response.

It is unfortunate that the issue still persists.

I would suggest you to try following methods and check if it helps.

Method 1:

Run hardware and devices troubleshooter and check. Please follow these steps:

a. Press Windows + W keys, type troubleshooting in search box and press Enter.

b. Click "View all" and then click "Hardware and Devices".

c. Click "Next" and follow on-screen instructions.

If it does not help, then use method 2.

Method 2:

Please follow steps provided in this article and check.

Refer:

No sound in Windows

http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

I hope this information helps.

Thank you
Was this answer helpful?

0 comments No comments