Event 7001 in the Event Viewer

Please do not deviate from these instructions and introduce your own attempted fixes.

Please click the Scan now button under Check for updates in the link below:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=uk&dlc=en&sw\_lang=&product=4100038#N1264

Please remove Avira.

http://www.techsupportall.com/avira-uninstall-tool/

Please remove Microsoft Security Essentials:

http://answers.microsoft.com/en-us/protect/wiki/mse-protect\_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75

Restart your computer and install Microsoft Security Essentials. Update definitions and run a complete scan:

http://www.microsoft.com/en-gb/download/details.aspx?id=5201

Please allow 2/3 hours for the system to run before uploading further information so that the impact of making changes can become apparent. Restart your computer twice during this time.

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode.

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files.

Please click the Scan now button under Check for updates in the link below: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=uk&dlc=en&sw_lang=&product=4100038#N1264

pressing <scan now> on the above page leads to auto identifing my product alright BUT the <scan my product> button on the next page is broken....

https://skydrive.live.com/redir?resid=FD7F38CD34539379%21466

Not to worry though... the drivers on the HP site regarding my product are old and have not been updated since 2010. I have updated manually all drivers..

Please remove Avira. http://www.techsupportall.com/avira-uninstall-tool/

turns out the above link does NOT remove Avira... Avira is removed completely by Uninstalling it from Programs and Features and then running this cleaner

http://www.avira.com/en/download/product/avira-registrycleaner

to remove the remnants from the registry.

Please remove Microsoft Security Essentials: http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75

Restart your computer and install Microsoft Security Essentials. Update definitions and run a complete scan: http://www.microsoft.com/en-gb/download/details.aspx?id=5201

Done!

i will post the rest of the info as soon as i work the pc for a while...let the dust settle

I am satisfied!

Thank you for the support, all the way, in untangling my laptop's Freezing problems.

Seems Microsoft has to better safeguard its flagship platform from crashing and burning...

ps. there is no <mark as answer button>

You should see Mark the Answer (and Found this helpful Me to) buttons on all messages, except your own messages,  posted by others to your thread. These are there to enable you to indicate to other users which messages you found helpful and, ultimately what solved your problem, or answered your question.

The way the system is set up means that the originator of the thread cannot Mark one their own posts as the Answer. Similarly they cannot mark one of their posts as helpful. Other persons who post to the thread (or read the thread) can click the Found this helpful Me to button but only Moderators and the originator of the thread can click the Mark the Answer button. Moderators marking their own posts as an Answer, is not allowed and many experienced contributors think that Moderators should not use the Mark the Answer button.

The purpose underlying the system, whereby users click  the Mark the  Answer button, is so that other users know which post provided the Answer. In the case of the  Found this helpful Me to buttonthe number of users who click the button for the message is counted and the higher the count the more helpful the advice in the message is considered to be. The system is helpful when you are looking for solutions to a problem but the system does rely on all users clicking the buttons in a responsible way.

I only see the <Found this helpful> counter

There is no <Mark the Answer> button anywhere