********************* THIS THREAD IS NOT AT ALL IN ANY WAY ABOUT WINDOWS 8 PREVIEW ISSUES ********************* Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows. These additional (perhaps related) issues are present: Unable to install KB2871389 Facebook App in the store cannot be installed as the system does not meet minimum requirements The following have been tried: Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx) SFC /SCANNOW WSRESET Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's. Waited for a period of time with the PC turned on Sitting for an hour with MS Support (thanks Jer419 !) Clean install of latest nVidia display drivers using GeForce Experience Windows Update Troubleshooter Uninstall, reboot, and re-install of nVidia Drivers - Clean boot and installation of US Language Pack (couldn't do it) System refresh followed by Windows Update Repairs - Windows 8.1 Upgrade Assistant Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts. Installing every available update one-by-one Another system refresh Fixes achieved: System refresh fixed: --- Being unable to install the US Language Pack (KB2607607) --- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot) --- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..." CONCLUSION My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly. In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store). See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Got it, I unistalled KB 2871389, hard rebooted my PC. Reinstalled KB 2871389 and now the update shows. Dirk - Thank you for letting us know! Can others attempt the same thing and let us know if this works? This did not work for me. I'm running Win 8 Pro x64.

Got it, I unistalled KB 2871389, hard rebooted my PC. Reinstalled KB 2871389 and now the update shows. I already re installed 2871389, but Windows 8.1 is still not available in Windows Store in my Desktop. I verified that I updated all the Windows Updates, Windows 8 Pro Activated. Etc. Windows 8.1 is available in the Windows Store of my Laptop Toshiba but not in my Desktop. It has the same Windows 8 Pro 64. I'm in the exact same boat. Reinstalled KB 2871389, and the update still isn't available in the store. All updates are up to date, and cleared the store cache by running wsreset.exe. My Surface Pro came with Windows 8 Pro 64 on it, no Enterprise, no ISO. My laptop (also a Toshiba coincidentally) had 8.1 in the store, and downloaded and installed the update fine at around noon today. It's now 10:30pm and there still isn't a fix for this. Kind of not cool.

Got it, I unistalled KB 2871389, hard rebooted my PC. Reinstalled KB 2871389 and now the update shows. Dirk - Thank you for letting us know! Can others attempt the same thing and let us know if this works? This did not work for me. I'm running Win 8 Pro x64. Me too. It does not work.

Any solutions for RT? 8.1 download link does not show up for me either. When I open the store, all I see is the Facebook and NFL app, other 3 spaces are blank. I am running Windows RT 8.1 Preview build 9431 on MS Surface. Solutions I've tried : Checked multiple times for new updates Rebooted Following this link http://windows.microsoft.com/en-us/windows-8/update-from-preview , just takes me back to the store The KB 2871389 manual uninstall and update suggested by Dirk does not work on RT devices. Signed out of store and signed back in Waiting (have been checking the store since 10AM this morning) The latest security update to be installed was on the 17th, KB2879017. I even tried uninstalling and reinstalling this update with no success.

Well I was using Windows 8.1 preview and that link was the only way I was able to get to the update. The update should pop-up after you click on the from the Windows Store link. What you also could do is refresh your system so that it'll first go back to Windows 8 rt. Then download Windows 8.1 rt from there.

Windows 8.1 does not appear in Windows 8 Professional [NOT 8.1 Preview] Store

Anonymous

*********************

THIS THREAD IS

NOT

AT ALL

IN ANY WAY

ABOUT WINDOWS 8 PREVIEW ISSUES

*********************

Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows.

These additional (perhaps related) issues are present:

Unable to install KB2871389
Facebook App in the store cannot be installed as the system does not meet minimum requirements

The following have been tried:

Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW
Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx)
SFC /SCANNOW
WSRESET
Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's.
Waited for a period of time with the PC turned on
Sitting for an hour with MS Support (thanks Jer419!)
Clean install of latest nVidia display drivers using GeForce Experience
Windows Update Troubleshooter
Uninstall, reboot, and re-install of nVidia Drivers

- Clean boot and installation of US Language Pack (couldn't do it)

System refresh followed by Windows Update Repairs

- Windows 8.1 Upgrade Assistant

Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts.
Installing every available update one-by-one
Another system refresh

Fixes achieved:

System refresh fixed:

--- Being unable to install the US Language Pack (KB2607607)

--- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot)

--- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..."

CONCLUSION

My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly.

In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store).

See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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106 answers

Anonymous

2013-10-18T04:49:44+00:00

Got it, I unistalled KB 2871389, hard rebooted my PC. Reinstalled KB 2871389 and now the update shows.

Dirk - Thank you for letting us know!

Can others attempt the same thing and let us know if this works?

This did not work for me. I'm running Win 8 Pro x64.
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Anonymous

2013-10-18T05:31:52+00:00

Got it, I unistalled KB 2871389, hard rebooted my PC. Reinstalled KB 2871389 and now the update shows.

I already re installed 2871389, but Windows 8.1 is still not available in Windows Store in my Desktop. I verified that I updated all the Windows Updates, Windows 8 Pro Activated. Etc. Windows 8.1 is available in the Windows Store of my Laptop Toshiba but not in my Desktop. It has the same Windows 8 Pro 64.

I'm in the exact same boat. Reinstalled KB 2871389, and the update still isn't available in the store. All updates are up to date, and cleared the store cache by running wsreset.exe. My Surface Pro came with Windows 8 Pro 64 on it, no Enterprise, no ISO. My laptop (also a Toshiba coincidentally) had 8.1 in the store, and downloaded and installed the update fine at around noon today. It's now 10:30pm and there still isn't a fix for this. Kind of not cool.
Was this answer helpful?

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Anonymous

2013-10-18T05:35:50+00:00

Got it, I unistalled KB 2871389, hard rebooted my PC. Reinstalled KB 2871389 and now the update shows.

Dirk - Thank you for letting us know!

Can others attempt the same thing and let us know if this works?

This did not work for me. I'm running Win 8 Pro x64.

Me too. It does not work.
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Anonymous

2013-10-18T06:00:49+00:00
Any solutions for RT? 8.1 download link does not show up for me either. When I open the store, all I see is the Facebook and NFL app, other 3 spaces are blank.

I am running Windows RT 8.1 Preview build 9431 on MS Surface.

Solutions I've tried:
- Checked multiple times for new updates
- Rebooted
- Following this link http://windows.microsoft.com/en-us/windows-8/update-from-preview, just takes me back to the store
- The KB 2871389 manual uninstall and update suggested by Dirk does not work on RT devices.
- Signed out of store and signed back in
- Waiting (have been checking the store since 10AM this morning)
The latest security update to be installed was on the 17th, KB2879017. I even tried uninstalling and reinstalling this update with no success.
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Anonymous

2013-10-18T15:44:22+00:00

Well I was using Windows 8.1 preview and that link was the only way I was able to get to the update. The update should pop-up after you click on the from the Windows Store link. What you also could do is refresh your system so that it'll first go back to Windows 8 rt. Then download Windows 8.1 rt from there.
Was this answer helpful?

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