********************* THIS THREAD IS NOT AT ALL IN ANY WAY ABOUT WINDOWS 8 PREVIEW ISSUES ********************* Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows. These additional (perhaps related) issues are present: Unable to install KB2871389 Facebook App in the store cannot be installed as the system does not meet minimum requirements The following have been tried: Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx) SFC /SCANNOW WSRESET Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's. Waited for a period of time with the PC turned on Sitting for an hour with MS Support (thanks Jer419 !) Clean install of latest nVidia display drivers using GeForce Experience Windows Update Troubleshooter Uninstall, reboot, and re-install of nVidia Drivers - Clean boot and installation of US Language Pack (couldn't do it) System refresh followed by Windows Update Repairs - Windows 8.1 Upgrade Assistant Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts. Installing every available update one-by-one Another system refresh Fixes achieved: System refresh fixed: --- Being unable to install the US Language Pack (KB2607607) --- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot) --- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..." CONCLUSION My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly. In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store). See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

I have the exact same problem as you, One update stuck in loop, System Refresh failing, and language pack not installing. Can you tell me how you resolved the problem with your system refresh ??

I have the exact same problem as you, One update stuck in loop, System Refresh failing, and language pack not installing. Can you tell me how you resolved the problem with your system refresh ?? Hey Pra4u - I have done a refresh and it did seem to let me install the language pack after a load of hassle. However, I am now still unable to install the critical updates from Microsoft that switch the store into "8.1 download" mode - so still cannot download. I also have a large number of updates that will just not install. http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_update/windows-update-successfully-installs-kb2802618/7a9e24cb-a350-4aa8-938c-efbaedd4f0cd?page=1&tm=1382644616303 So, I will keep you updated as it's Windows Update that's ultimately causing the problems for me, to the point where even a Refresh won't fix it.

Anyone watching! , as you will see in the sister thread to this one , which is about issues in Windows Update that prevent your computer from installing updates that direct the Windows Store to look for Windows 8.1, please take 5 minutes to do the following: From Start screen, type "View Event" and open "View Event Logs" Expand Windows Logs --> System Click Filter Current Log Check the "Error" check box and, under Sources, tick "Windows Update Client" Click on any of the (recent) entries, to see what Error code has been recorded To paraphrase the other thread, people are getting errors over and over again, and after some extensive playing around, I've found that the error code that I get is the same over and over again. If we find that we're all getting exactly the same code, that may help us all, and Microsoft, find a solution that doesn't require everyone with this problem to either re-install Windows 8, Refresh their system, or install Windows 8.1 from a disk.

We have the exact same issue. NOT enterprise, not the preview, no site license, just a plain Windows 8 Pro Upgrade (upgraded from Windows 7 Ultimate using the wizard on the microsoft site). I also installed update 1389 that is supposed to help but it did not solve the issue. The Win 8.1 update simply never appears in the store. I know another person with exactly the same issue as well.

Windows 8.1 does not appear in Windows 8 Professional [NOT 8.1 Preview] Store

Anonymous

*********************

THIS THREAD IS

NOT

AT ALL

IN ANY WAY

ABOUT WINDOWS 8 PREVIEW ISSUES

*********************

Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows.

These additional (perhaps related) issues are present:

Unable to install KB2871389
Facebook App in the store cannot be installed as the system does not meet minimum requirements

The following have been tried:

Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW
Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx)
SFC /SCANNOW
WSRESET
Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's.
Waited for a period of time with the PC turned on
Sitting for an hour with MS Support (thanks Jer419!)
Clean install of latest nVidia display drivers using GeForce Experience
Windows Update Troubleshooter
Uninstall, reboot, and re-install of nVidia Drivers

- Clean boot and installation of US Language Pack (couldn't do it)

System refresh followed by Windows Update Repairs

- Windows 8.1 Upgrade Assistant

Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts.
Installing every available update one-by-one
Another system refresh

Fixes achieved:

System refresh fixed:

--- Being unable to install the US Language Pack (KB2607607)

--- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot)

--- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..."

CONCLUSION

My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly.

In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store).

See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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106 answers

Anonymous

2013-10-23T20:18:34+00:00

I have the exact same problem as you, One update stuck in loop, System Refresh failing, and language pack not installing.

Can you tell me how you resolved the problem with your system refresh ??
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Anonymous

2013-10-24T19:58:27+00:00

I have the exact same problem as you, One update stuck in loop, System Refresh failing, and language pack not installing.

Can you tell me how you resolved the problem with your system refresh ??

Hey Pra4u - I have done a refresh and it did seem to let me install the language pack after a load of hassle. However, I am now still unable to install the critical updates from Microsoft that switch the store into "8.1 download" mode - so still cannot download.

I also have a large number of updates that will just not install.

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_update/windows-update-successfully-installs-kb2802618/7a9e24cb-a350-4aa8-938c-efbaedd4f0cd?page=1&tm=1382644616303

So, I will keep you updated as it's Windows Update that's ultimately causing the problems for me, to the point where even a Refresh won't fix it.
Was this answer helpful?

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Anonymous

2013-10-25T06:56:46+00:00
Anyone watching!, as you will see in the sister thread to this one, which is about issues in Windows Update that prevent your computer from installing updates that direct the Windows Store to look for Windows 8.1, please take 5 minutes to do the following:
- From Start screen, type "View Event" and open "View Event Logs"
- Expand Windows Logs --> System
- Click Filter Current Log
- Check the "Error" check box and, under Sources, tick "Windows Update Client"
- Click on any of the (recent) entries, to see what Error code has been recorded
To paraphrase the other thread, people are getting errors over and over again, and after some extensive playing around, I've found that the error code that I get is the same over and over again. If we find that we're all getting exactly the same code, that may help us all, and Microsoft, find a solution that doesn't require everyone with this problem to either re-install Windows 8, Refresh their system, or install Windows 8.1 from a disk.
Was this answer helpful?

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Anonymous

2013-10-27T07:11:47+00:00

We have the exact same issue. NOT enterprise, not the preview, no site license, just a plain Windows 8 Pro Upgrade (upgraded from Windows 7 Ultimate using the wizard on the microsoft site). I also installed update 1389 that is supposed to help but it did not solve the issue. The Win 8.1 update simply never appears in the store. I know another person with exactly the same issue as well.
Was this answer helpful?

0 comments No comments
Anonymous

2013-11-02T16:45:43+00:00

CONCLUSION

My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly.

In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store).

See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.
Was this answer helpful?

0 comments No comments