********************* THIS THREAD IS NOT AT ALL IN ANY WAY ABOUT WINDOWS 8 PREVIEW ISSUES ********************* Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows. These additional (perhaps related) issues are present: Unable to install KB2871389 Facebook App in the store cannot be installed as the system does not meet minimum requirements The following have been tried: Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx) SFC /SCANNOW WSRESET Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's. Waited for a period of time with the PC turned on Sitting for an hour with MS Support (thanks Jer419 !) Clean install of latest nVidia display drivers using GeForce Experience Windows Update Troubleshooter Uninstall, reboot, and re-install of nVidia Drivers - Clean boot and installation of US Language Pack (couldn't do it) System refresh followed by Windows Update Repairs - Windows 8.1 Upgrade Assistant Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts. Installing every available update one-by-one Another system refresh Fixes achieved: System refresh fixed: --- Being unable to install the US Language Pack (KB2607607) --- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot) --- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..." CONCLUSION My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly. In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store). See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Hey BillFill; A new problem, apparently more serious. When re-activating Windows 8 (see above), this being after a Refresh, I get this error: Access Denied; A process has requested access to an object, but has not been granted those access rights." 0xC0000022 I checked in Services.msc to see if there are any other services (remembering, this is after a Refresh!) that are set to start Automatically but have not Started after a reboot: NVidia Display Driver Service (so what) Software Protection ...and that's all. So there's something odd up with that Software Protection Component, and, as is noted in other places , I wonder if that's why the updates are not installing - because Windows 8 does not think that it's a genuine copy? I note in this post [http://www.windows7newsinfo.com/smf/index.php?topic=5862.0;wap2] that this can result if a Group Policy is applied to the object. This is something that I know happened on this machine, as it ONCE had my business username on it, and I had to change security settings and all that jazz. However, as to whether this part of functionality / the registry was affected, I don't know... Question is, how do I fix that? Is there a way to install just that service (above and beyond a Refresh)? You might try running slmgr.vbs -upk to "uninstall" the product key and then re-install it using slmgr.vbs -ipk Key Obviously you'll have to activate windows again after this command. It's just something to try, I'm not sure it'll work. See this for more details: http://technet.microsoft.com/en-us/library/ff793438.aspx I realize this is talking about Windows 7 and KMS/MAK Activation but it might help with your error. Also see: http://support.microsoft.com/kb/947241

You might try running slmgr.vbs -upk to "uninstall" the product key and then re-install it using slmgr.vbs -ipk Key Obviously you'll have to activate windows again after this command. It's just something to try, I'm not sure it'll work. See this for more details: http://technet.microsoft.com/en-us/library/ff793438.aspx I realize this is talking about Windows 7 and KMS/MAK Activation but it might help with your error. Also see: http://support.microsoft.com/kb/947241 Unfortunately, same error as before re: the service for that command, and the one in the KB. I do think that the failure of this service to start has a bearing on this. My next step is to try and install each update individually and see how far I can get.

My case: Upgrade from windows 7 to windows 8 Pro Upgrade to Pro+WMC on both laptop, desktop , different legit keys of course. On my laptop I can upgrade to 8.1 without any issue. On my desktop: Unable to install KB2871389: not applicable Refresh unable to complete, nothing done. Well I am considering: Re-install windows 8 and start all over Freshly install windows 8.1 and forget about WMC part. Unless MS has to do some thing about this issue. MS please, please...

Well i eventually upgraded, i had to do a windows refresh from advance startup options

Hi MinhHo59 There are lots of causes for those symptoms. I would recommend you go to **this thread** and check the items there Bill

Windows 8.1 does not appear in Windows 8 Professional [NOT 8.1 Preview] Store

Anonymous

*********************

THIS THREAD IS

NOT

AT ALL

IN ANY WAY

ABOUT WINDOWS 8 PREVIEW ISSUES

*********************

Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows.

These additional (perhaps related) issues are present:

Unable to install KB2871389
Facebook App in the store cannot be installed as the system does not meet minimum requirements

The following have been tried:

Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW
Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx)
SFC /SCANNOW
WSRESET
Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's.
Waited for a period of time with the PC turned on
Sitting for an hour with MS Support (thanks Jer419!)
Clean install of latest nVidia display drivers using GeForce Experience
Windows Update Troubleshooter
Uninstall, reboot, and re-install of nVidia Drivers

- Clean boot and installation of US Language Pack (couldn't do it)

System refresh followed by Windows Update Repairs

- Windows 8.1 Upgrade Assistant

Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts.
Installing every available update one-by-one
Another system refresh

Fixes achieved:

System refresh fixed:

--- Being unable to install the US Language Pack (KB2607607)

--- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot)

--- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..."

CONCLUSION

My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly.

In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store).

See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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106 answers

Anonymous

2013-10-22T14:09:00+00:00

Hey BillFill;

A new problem, apparently more serious.

When re-activating Windows 8 (see above), this being after a Refresh, I get this error:

Access Denied; A process has requested access to an object, but has not been granted those access rights." 0xC0000022

I checked in Services.msc to see if there are any other services (remembering, this is after a Refresh!) that are set to start Automatically but have not Started after a reboot:

NVidia Display Driver Service (so what)

Software Protection

...and that's all.

So there's something odd up with that Software Protection Component, and, as is noted in other places, I wonder if that's why the updates are not installing - because Windows 8 does not think that it's a genuine copy?

I note in this post [http://www.windows7newsinfo.com/smf/index.php?topic=5862.0;wap2] that this can result if a Group Policy is applied to the object. This is something that I know happened on this machine, as it ONCE had my business username on it, and I had to change security settings and all that jazz. However, as to whether this part of functionality / the registry was affected, I don't know...

Question is, how do I fix that? Is there a way to install just that service (above and beyond a Refresh)?

You might try running slmgr.vbs -upk to "uninstall" the product key and then re-install it using slmgr.vbs -ipk Key Obviously you'll have to activate windows again after this command. It's just something to try, I'm not sure it'll work.

See this for more details: http://technet.microsoft.com/en-us/library/ff793438.aspx

I realize this is talking about Windows 7 and KMS/MAK Activation but it might help with your error.

Also see: http://support.microsoft.com/kb/947241
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Anonymous

2013-10-22T15:49:11+00:00

You might try running slmgr.vbs -upk to "uninstall" the product key and then re-install it using slmgr.vbs -ipk Key Obviously you'll have to activate windows again after this command. It's just something to try, I'm not sure it'll work.

See this for more details: http://technet.microsoft.com/en-us/library/ff793438.aspx

I realize this is talking about Windows 7 and KMS/MAK Activation but it might help with your error.

Also see: http://support.microsoft.com/kb/947241

Unfortunately, same error as before re: the service for that command, and the one in the KB. I do think that the failure of this service to start has a bearing on this. My next step is to try and install each update individually and see how far I can get.
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Anonymous

2013-10-22T20:46:18+00:00
My case:
1. Upgrade from windows 7 to windows 8 Pro
2. Upgrade to Pro+WMC
on both laptop, desktop , different legit keys of course.

On my laptop I can upgrade to 8.1 without any issue.

On my desktop:
1. Unable to install KB2871389: not applicable
2. Refresh unable to complete, nothing done.
Well I am considering:
1. Re-install windows 8 and start all over
2. Freshly install windows 8.1 and forget about WMC part.
Unless MS has to do some thing about this issue.

MS please, please...
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Anonymous

2013-10-22T21:35:06+00:00

Well i eventually upgraded, i had to do a windows refresh from advance startup options
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Anonymous

2013-10-23T01:55:59+00:00

Hi MinhHo59

There are lots of causes for those symptoms. I would recommend you go to **this thread** and check the items there

Bill
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