********************* THIS THREAD IS NOT AT ALL IN ANY WAY ABOUT WINDOWS 8 PREVIEW ISSUES ********************* Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows. These additional (perhaps related) issues are present: Unable to install KB2871389 Facebook App in the store cannot be installed as the system does not meet minimum requirements The following have been tried: Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx) SFC /SCANNOW WSRESET Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's. Waited for a period of time with the PC turned on Sitting for an hour with MS Support (thanks Jer419 !) Clean install of latest nVidia display drivers using GeForce Experience Windows Update Troubleshooter Uninstall, reboot, and re-install of nVidia Drivers - Clean boot and installation of US Language Pack (couldn't do it) System refresh followed by Windows Update Repairs - Windows 8.1 Upgrade Assistant Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts. Installing every available update one-by-one Another system refresh Fixes achieved: System refresh fixed: --- Being unable to install the US Language Pack (KB2607607) --- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot) --- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..." CONCLUSION My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly. In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store). See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

I tried the link again, still just takes me to the front page of the store with no link to download 8.1 The only way to go back to 8 is still install from a backup USB, something I do not have.

Hi Everyone, I will try to summarize some known solutions in an effort to ensurethat several of the suggestions are on one place. If you have the Preview installed you should stop here and follow the steps at this link: http://windows.microsoft.com/en-ca/windows-8/update-from-preview Ensure sure you have checked all the steps here http://windows.microsoft.com/en-us/windows-8/why-can-t-find-update-store Try running wsreset. To do this On the desktop screen, press Windows and R key together to open run box. Type WSReset.exe and hit Enter . Some users have found that uninstalling KB 2871389 and then reinstalling it resolves this issue. After this you must reboot your PC. Note if you are running Windows RT you should please check **this post** We are very interested in hearing if wsreset is a step that is working for some people. Please reply and let us know if a step worked for you.

Hi Everyone, I will try to summarize some known solutions to this issue in an effort to so that several of the suggestions are on one place. If you have the Preview installed you should stop here and follow the steps in this thread . Try running wsreset. To do this On the desktop screen, press Windows and R key together to open run box. Type WSReset.exe and hit Enter . Some users have found that uninstalling KB 2871389 and then reinstalling it resolves this issue. Ensure that you install all Windows updates before proceeding. We are very interested in hearing if wsreset is a step that is working for some people. Please reply and let us know if a step worked for you. Bill I've tried all those steps and it's still not working.

Hi Everyone, I will try to summarize some known solutions to this issue in an effort to so that several of the suggestions are on one place. If you have the Preview installed you should stop here and follow the steps in this thread . Try running wsreset. To do this On the desktop screen, press Windows and R key together to open run box. Type WSReset.exe and hit Enter . Some users have found that uninstalling KB 2871389 and then reinstalling it resolves this issue. Ensure that you install all Windows updates before proceeding. We are very interested in hearing if wsreset is a step that is working for some people. Please reply and let us know if a step worked for you. Bill 1) If you have the Preview installed you should stop here and follow the steps in **this thread** . I'm running Windows 8 Pro on a Surface Pro with no Preview installed. 2) Try running wsreset. To do this On the desktop screen, press Windows and R key together to open run box. Type WSReset.exe and hit Enter. Did that numerous times. It has not done anything. 3) Some users have found that uninstallingKB 2871389 and then reinstalling it resolves this issue. I did that twice. This also did not work. I attempted to reinstall it through the regular update method and the standalone installer. Still did not do anything. 4) Ensure that you install all Windows updates before proceeding. Did that as well. We are very interested in hearing if wsreset is a step that is working for some people. Please reply and let us know if a step worked for you. As noted above, none of these steps have worked for me.

WSReset.exe did not work for me

Windows 8.1 does not appear in Windows 8 Professional [NOT 8.1 Preview] Store

Anonymous

*********************

THIS THREAD IS

NOT

AT ALL

IN ANY WAY

ABOUT WINDOWS 8 PREVIEW ISSUES

*********************

Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows.

These additional (perhaps related) issues are present:

Unable to install KB2871389
Facebook App in the store cannot be installed as the system does not meet minimum requirements

The following have been tried:

Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW
Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx)
SFC /SCANNOW
WSRESET
Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's.
Waited for a period of time with the PC turned on
Sitting for an hour with MS Support (thanks Jer419!)
Clean install of latest nVidia display drivers using GeForce Experience
Windows Update Troubleshooter
Uninstall, reboot, and re-install of nVidia Drivers

- Clean boot and installation of US Language Pack (couldn't do it)

System refresh followed by Windows Update Repairs

- Windows 8.1 Upgrade Assistant

Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts.
Installing every available update one-by-one
Another system refresh

Fixes achieved:

System refresh fixed:

--- Being unable to install the US Language Pack (KB2607607)

--- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot)

--- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..."

CONCLUSION

My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly.

In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store).

See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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106 answers

Anonymous

2013-10-18T17:21:18+00:00

I tried the link again, still just takes me to the front page of the store with no link to download 8.1

The only way to go back to 8 is still install from a backup USB, something I do not have.
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Anonymous

2013-10-18T20:38:25+00:00
Hi Everyone,

I will try to summarize some known solutions in an effort to ensurethat several of the suggestions are on one place.
1. If you have the Preview installed you should stop here and follow the steps at this link: http://windows.microsoft.com/en-ca/windows-8/update-from-preview
2. Ensure sure you have checked all the steps here http://windows.microsoft.com/en-us/windows-8/why-can-t-find-update-store
3. Try running wsreset. To do this
- On the desktop screen, press Windows and R key together to open run box.
- Type WSReset.exe and hit Enter.
1. Some users have found that uninstalling KB 2871389 and then reinstalling it resolves this issue. After this you must reboot your PC.
Note if you are running Windows RT you should please check **this post**

We are very interested in hearing if wsreset is a step that is working for some people. Please reply and let us know if a step worked for you.
Was this answer helpful?

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Anonymous

2013-10-18T20:43:27+00:00
Hi Everyone,

I will try to summarize some known solutions to this issue in an effort to so that several of the suggestions are on one place.

If you have the Preview installed you should stop here and follow the steps in this thread.

Try running wsreset. To do this

On the desktop screen, press Windows and R key together to open run box.

Type WSReset.exe and hit Enter.

Some users have found that uninstalling KB 2871389 and then reinstalling it resolves this issue.

Ensure that you install all Windows updates before proceeding.

We are very interested in hearing if wsreset is a step that is working for some people. Please reply and let us know if a step worked for you.

Bill
I've tried all those steps and it's still not working.
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Anonymous

2013-10-18T20:47:18+00:00
Hi Everyone,

I will try to summarize some known solutions to this issue in an effort to so that several of the suggestions are on one place.

If you have the Preview installed you should stop here and follow the steps in this thread.

Try running wsreset. To do this

On the desktop screen, press Windows and R key together to open run box.

Type WSReset.exe and hit Enter.

Some users have found that uninstalling KB 2871389 and then reinstalling it resolves this issue.

Ensure that you install all Windows updates before proceeding.

We are very interested in hearing if wsreset is a step that is working for some people. Please reply and let us know if a step worked for you.

Bill
1) If you have the Preview installed you should stop here and follow the steps in**this thread**.

I'm running Windows 8 Pro on a Surface Pro with no Preview installed.

2) Try running wsreset. To do this
- On the desktop screen, press Windows and R key together to open run box.
- Type WSReset.exe and hit Enter.
Did that numerous times. It has not done anything.

3) Some users have found that uninstallingKB 2871389 and then reinstalling it resolves this issue.

I did that twice. This also did not work. I attempted to reinstall it through the regular update method and the standalone installer. Still did not do anything.

4) Ensure that you install all Windows updates before proceeding.

Did that as well.

We are very interested in hearing if wsreset is a step that is working for some people. Please reply and let us know if a step worked for you.

As noted above, none of these steps have worked for me.
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Anonymous

2013-10-18T21:00:39+00:00

WSReset.exe did not work for me
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