********************* THIS THREAD IS NOT AT ALL IN ANY WAY ABOUT WINDOWS 8 PREVIEW ISSUES ********************* Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows. These additional (perhaps related) issues are present: Unable to install KB2871389 Facebook App in the store cannot be installed as the system does not meet minimum requirements The following have been tried: Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx) SFC /SCANNOW WSRESET Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's. Waited for a period of time with the PC turned on Sitting for an hour with MS Support (thanks Jer419 !) Clean install of latest nVidia display drivers using GeForce Experience Windows Update Troubleshooter Uninstall, reboot, and re-install of nVidia Drivers - Clean boot and installation of US Language Pack (couldn't do it) System refresh followed by Windows Update Repairs - Windows 8.1 Upgrade Assistant Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts. Installing every available update one-by-one Another system refresh Fixes achieved: System refresh fixed: --- Being unable to install the US Language Pack (KB2607607) --- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot) --- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..." CONCLUSION My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly. In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store). See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Hi Everyone, We have heard several reports that this step is working for quite a few people. Can you let us know if this works for you? Sync your App License: On the Start screen, tap or click Store to open the Windows Store. Swipe in from the right edge of the screen, and then tap Settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.) Tap or click App updates. Tap or click Sync licenses . Did not work for me. Running Win 8 Pro x64.

Just an update for anyone following this thread; re: the issues with Windows Update, I ended up doing a system refresh because of the number of issues that were coming up, including permissions errors in the registry. This seems to have led to a certain degree of stability in Windows Update.

On the Start screen, tap or click Store to open the Windows Store. Swipe in from the right edge of the screen, and then tap Settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.) Tap or click App updates. Tap or click Sync licenses . Unfortunately not.

Hi Everyone, We have heard several reports that this step is working for quite a few people. Can you let us know if this works for you? Sync your App License: On the Start screen, tap or click Store to open the Windows Store. Swipe in from the right edge of the screen, and then tap Settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.) Tap or click App updates. Tap or click Sync licenses .

What happens if you try the Upgrade Assistant for 8.1 ? http://windows.microsoft.com/en-ca/windows-8/upgrade-assistant-download-online-faq does it report any issues? I was helping a friend figure out how to get the update to show up in the store and that was the trick that worked for us. This was after we tried the wsreset option. The update showed up after the Upgrade Assistant to us right to it. On another note, the update failed to finish with an error, but we put the computer into a clean boot state and it finished just fine. He is now running 8.1.

Windows 8.1 does not appear in Windows 8 Professional [NOT 8.1 Preview] Store

Anonymous

*********************

THIS THREAD IS

NOT

AT ALL

IN ANY WAY

ABOUT WINDOWS 8 PREVIEW ISSUES

*********************

Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows.

These additional (perhaps related) issues are present:

Unable to install KB2871389
Facebook App in the store cannot be installed as the system does not meet minimum requirements

The following have been tried:

Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW
Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx)
SFC /SCANNOW
WSRESET
Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's.
Waited for a period of time with the PC turned on
Sitting for an hour with MS Support (thanks Jer419!)
Clean install of latest nVidia display drivers using GeForce Experience
Windows Update Troubleshooter
Uninstall, reboot, and re-install of nVidia Drivers

- Clean boot and installation of US Language Pack (couldn't do it)

System refresh followed by Windows Update Repairs

- Windows 8.1 Upgrade Assistant

Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts.
Installing every available update one-by-one
Another system refresh

Fixes achieved:

System refresh fixed:

--- Being unable to install the US Language Pack (KB2607607)

--- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot)

--- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..."

CONCLUSION

My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly.

In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store).

See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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106 answers

Anonymous

2013-10-20T19:07:45+00:00
Hi Everyone,

We have heard several reports that this step is working for quite a few people. Can you let us know if this works for you?

Sync your App License:

On the Start screen, tap or click Store to open the Windows Store.

Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Tap or click App updates.

Tap or click Sync licenses.
Did not work for me. Running Win 8 Pro x64.
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Anonymous

2013-10-20T17:03:00+00:00

Just an update for anyone following this thread; re: the issues with Windows Update, I ended up doing a system refresh because of the number of issues that were coming up, including permissions errors in the registry. This seems to have led to a certain degree of stability in Windows Update.
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Anonymous

2013-10-20T16:57:45+00:00
On the Start screen, tap or click Store to open the Windows Store.

Swipe in from the right edge of the screen, and then tap Settings.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

Tap or click App updates.

Tap or click Sync licenses.
Unfortunately not.
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Anonymous

2013-10-20T15:26:22+00:00
Hi Everyone,

We have heard several reports that this step is working for quite a few people. Can you let us know if this works for you?

Sync your App License:
- On the Start screen, tap or click Store to open the Windows Store.
- Swipe in from the right edge of the screen, and then tap Settings.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)
- Tap or click App updates.
- Tap or click Sync licenses.
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Anonymous

2013-10-20T12:28:52+00:00

What happens if you try the Upgrade Assistant for 8.1 ?

http://windows.microsoft.com/en-ca/windows-8/upgrade-assistant-download-online-faq

does it report any issues?

I was helping a friend figure out how to get the update to show up in the store and that was the trick that worked for us. This was after we tried the wsreset option. The update showed up after the Upgrade Assistant to us right to it.

On another note, the update failed to finish with an error, but we put the computer into a clean boot state and it finished just fine. He is now running 8.1.
Was this answer helpful?

0 comments No comments