********************* THIS THREAD IS NOT AT ALL IN ANY WAY ABOUT WINDOWS 8 PREVIEW ISSUES ********************* Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows. These additional (perhaps related) issues are present: Unable to install KB2871389 Facebook App in the store cannot be installed as the system does not meet minimum requirements The following have been tried: Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx) SFC /SCANNOW WSRESET Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's. Waited for a period of time with the PC turned on Sitting for an hour with MS Support (thanks Jer419 !) Clean install of latest nVidia display drivers using GeForce Experience Windows Update Troubleshooter Uninstall, reboot, and re-install of nVidia Drivers - Clean boot and installation of US Language Pack (couldn't do it) System refresh followed by Windows Update Repairs - Windows 8.1 Upgrade Assistant Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts. Installing every available update one-by-one Another system refresh Fixes achieved: System refresh fixed: --- Being unable to install the US Language Pack (KB2607607) --- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot) --- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..." CONCLUSION My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly. In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store). See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Is there a person I can speak to? Clearly this is wrong and should be working.

Hi, No I'm not running the preview, I'm running Win 8 Pro, retail version. Yes, I have installed all the updates and been through the link. Windows 8 Enterprise**** Nope I'm on Win 8 Pro, I upgraded from Win 7 Editions of Windows 8 Pro that are installed by enterprises using KMS activation Nope it's a retail package (purchased the win 8 Pro upgrade box and discs etc it is not a volume install) Editions of Windows 8 that are installed using an MSDN ISO, and activated using multiple activation keys**** nope it came in a retail box from Amazon, I do not have an MSDN account, nor have I installed from an ISO, they are CD's I used to install the upgrade. (Just checked, my order on Amazon for Win 8 and it came from Sold by Amazon EU S.a.r.L. on the 2nd July, so it's not a dodgy seller either).

Hi Dirk, Can you let us know if you are running the 8.1 Preview. If you aren't the link Christo sent won't help you. Also if you have installed all the updates? Have you checked out this link ? http://windows.microsoft.com/en-us/windows-8/why-can-t-find-update-store Thanks Bill

I have the same problem, but apparently it's due to having windows 8 Enterprise. Does anyone know if/when windows 8.1 will be available from windows 8 enterprise? Can't believe it's not already available. Shame.

Goes straight to the store, all I see is the spotlight.

Windows 8.1 does not appear in Windows 8 Professional [NOT 8.1 Preview] Store

Anonymous

*********************

THIS THREAD IS

NOT

AT ALL

IN ANY WAY

ABOUT WINDOWS 8 PREVIEW ISSUES

*********************

Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows.

These additional (perhaps related) issues are present:

Unable to install KB2871389
Facebook App in the store cannot be installed as the system does not meet minimum requirements

The following have been tried:

Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW
Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx)
SFC /SCANNOW
WSRESET
Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's.
Waited for a period of time with the PC turned on
Sitting for an hour with MS Support (thanks Jer419!)
Clean install of latest nVidia display drivers using GeForce Experience
Windows Update Troubleshooter
Uninstall, reboot, and re-install of nVidia Drivers

- Clean boot and installation of US Language Pack (couldn't do it)

System refresh followed by Windows Update Repairs

- Windows 8.1 Upgrade Assistant

Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts.
Installing every available update one-by-one
Another system refresh

Fixes achieved:

System refresh fixed:

--- Being unable to install the US Language Pack (KB2607607)

--- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot)

--- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..."

CONCLUSION

My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly.

In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store).

See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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106 answers

Anonymous

2013-10-17T15:17:47+00:00

Is there a person I can speak to? Clearly this is wrong and should be working.
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Anonymous

2013-10-17T14:48:55+00:00
Hi,

No I'm not running the preview, I'm running Win 8 Pro, retail version.

Yes, I have installed all the updates and been through the link.
- Windows 8 Enterprise**** Nope I'm on Win 8 Pro, I upgraded from Win 7
- Editions of Windows 8 Pro that are installed by enterprises using KMS activation Nope it's a retail package (purchased the win 8 Pro upgrade box and discs etc it is not a volume install)
- Editions of Windows 8 that are installed using an MSDN ISO, and activated using multiple activation keys**** nope it came in a retail box from Amazon, I do not have an MSDN account, nor have I installed from an ISO, they are CD's I used to install the upgrade. (Just checked, my order on Amazon for Win 8 and it came fromSold by Amazon EU S.a.r.L. on the 2nd July, so it's not a dodgy seller either).
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Anonymous

2013-10-17T14:39:45+00:00

Hi Dirk,

Can you let us know if you are running the 8.1 Preview. If you aren't the link Christo sent won't help you.

Also if you have installed all the updates? Have you checked out this link ?

http://windows.microsoft.com/en-us/windows-8/why-can-t-find-update-store

Thanks

Bill
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Anonymous

2013-10-17T14:38:49+00:00

I have the same problem, but apparently it's due to having windows 8 Enterprise. Does anyone know if/when windows 8.1 will be available from windows 8 enterprise? Can't believe it's not already available. Shame.
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Anonymous

2013-10-17T14:02:22+00:00

Goes straight to the store, all I see is the spotlight.
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