********************* THIS THREAD IS NOT AT ALL IN ANY WAY ABOUT WINDOWS 8 PREVIEW ISSUES ********************* Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows. These additional (perhaps related) issues are present: Unable to install KB2871389 Facebook App in the store cannot be installed as the system does not meet minimum requirements The following have been tried: Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx) SFC /SCANNOW WSRESET Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's. Waited for a period of time with the PC turned on Sitting for an hour with MS Support (thanks Jer419 !) Clean install of latest nVidia display drivers using GeForce Experience Windows Update Troubleshooter Uninstall, reboot, and re-install of nVidia Drivers - Clean boot and installation of US Language Pack (couldn't do it) System refresh followed by Windows Update Repairs - Windows 8.1 Upgrade Assistant Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts. Installing every available update one-by-one Another system refresh Fixes achieved: System refresh fixed: --- Being unable to install the US Language Pack (KB2607607) --- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot) --- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..." CONCLUSION My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly. In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store). See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Nothing works, I have thrashed this around for 4 hours now , i fit the criteria for the free upgrade I have checked everything 10 times or more uninstalled , re installed the update KB 2871389 , cleared the store cache , treid everything suggested here with no joy at all, Typical Microsoft flakiness, please someone sort this out. I have better things to do with my life

I have the same problem, but apparently it's due to having windows 8 Enterprise. Does anyone know if/when windows 8.1 will be available from windows 8 enterprise? Can't believe it's not already available. Shame. IMO Enterprise users should get the 8.1 updates just like pro users i think it is not fair :(

My computer club is a non-profit. We get our software through TechSoup. The license is MAK. How do we go about upgrading? I'm a Windows 8 instructor and all my students are getting their updates while I sit here and can't get it.

I went through those steps on my own and was referred to call Microsoft Technical Support via @MicrosoftHelp on twitter. I spent over an hour on the phone with a support agent who remotely access my PC and did some trouble shooting to no avail. His final conclusion was that I may not have all the Windows Updates I need to receive Windows 8.1 and that, because everyone is receiving the update, the servers are clogged and I may not receive the Windows Updates I need for a few days or more. He then informed me that Microsoft could send me a disk copy of Windows 8.1 Professional for $200 if I wanted to take that option. Here are all of the updates I have ever installed on my Windows 8 Professional x64 Computer: http://i.imgur.com/skBS6fz.png Oh he also informed me that my graphics display driver may be out of date, I can hardly see how this is relevant considering I receive those updates through Nvidia Control Panel and not Windows Update. I appreciate all the trouble shooting he did, but I feel like I could have done them as well with a guide of some kind. The only things different from this list that he did was in command prompt (as admin) he ran "sfc /scannow" and then he went to "Control Panel\All Control Panel Items\Troubleshooting" and selected "Fix Problems With Windows Update".

Chalk up another who can't get the 8.1 update. I was able to get it on my surface, but my desktop running x64 Windows 8 Pro still can't find the update in the store. I've reinstalled and uninstalled and reinstalled the KB package a dozen times now. WSReset doesn't do anything either. People have reported that clicking on the link to take you to the store page works, but that hasn't brought me to the correct page either. My region settings are correct, and I have a normal product key.

Windows 8.1 does not appear in Windows 8 Professional [NOT 8.1 Preview] Store

Anonymous

*********************

THIS THREAD IS

NOT

AT ALL

IN ANY WAY

ABOUT WINDOWS 8 PREVIEW ISSUES

*********************

Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows.

These additional (perhaps related) issues are present:

Unable to install KB2871389
Facebook App in the store cannot be installed as the system does not meet minimum requirements

The following have been tried:

Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW
Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx)
SFC /SCANNOW
WSRESET
Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's.
Waited for a period of time with the PC turned on
Sitting for an hour with MS Support (thanks Jer419!)
Clean install of latest nVidia display drivers using GeForce Experience
Windows Update Troubleshooter
Uninstall, reboot, and re-install of nVidia Drivers

- Clean boot and installation of US Language Pack (couldn't do it)

System refresh followed by Windows Update Repairs

- Windows 8.1 Upgrade Assistant

Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts.
Installing every available update one-by-one
Another system refresh

Fixes achieved:

System refresh fixed:

--- Being unable to install the US Language Pack (KB2607607)

--- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot)

--- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..."

CONCLUSION

My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly.

In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store).

See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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106 answers

Anonymous

2013-10-18T23:42:45+00:00

Nothing works, I have thrashed this around for 4 hours now , i fit the criteria for the free upgrade I have checked everything 10 times or more uninstalled , re installed the update KB 2871389 , cleared the store cache , treid everything suggested here with no joy at all, Typical Microsoft flakiness, please someone sort this out. I have better things to do with my life
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Anonymous

2013-10-18T23:06:03+00:00

I have the same problem, but apparently it's due to having windows 8 Enterprise. Does anyone know if/when windows 8.1 will be available from windows 8 enterprise? Can't believe it's not already available. Shame.

IMO Enterprise users should get the 8.1 updates just like pro users i think it is not fair :(
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Anonymous

2013-10-18T22:30:10+00:00

My computer club is a non-profit. We get our software through TechSoup. The license is MAK. How do we go about upgrading? I'm a Windows 8 instructor and all my students are getting their updates while I sit here and can't get it.
Was this answer helpful?

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Anonymous

2013-10-18T22:23:12+00:00

I went through those steps on my own and was referred to call Microsoft Technical Support via @MicrosoftHelp on twitter. I spent over an hour on the phone with a support agent who remotely access my PC and did some trouble shooting to no avail. His final conclusion was that I may not have all the Windows Updates I need to receive Windows 8.1 and that, because everyone is receiving the update, the servers are clogged and I may not receive the Windows Updates I need for a few days or more. He then informed me that Microsoft could send me a disk copy of Windows 8.1 Professional for $200 if I wanted to take that option.

Here are all of the updates I have ever installed on my Windows 8 Professional x64 Computer:

http://i.imgur.com/skBS6fz.png

Oh he also informed me that my graphics display driver may be out of date, I can hardly see how this is relevant considering I receive those updates through Nvidia Control Panel and not Windows Update. I appreciate all the trouble shooting he did, but I feel like I could have done them as well with a guide of some kind.

The only things different from this list that he did was in command prompt (as admin) he ran "sfc /scannow" and then he went to "Control Panel\All Control Panel Items\Troubleshooting" and selected "Fix Problems With Windows Update".
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Anonymous

2013-10-18T21:19:05+00:00

Chalk up another who can't get the 8.1 update. I was able to get it on my surface, but my desktop running x64 Windows 8 Pro still can't find the update in the store. I've reinstalled and uninstalled and reinstalled the KB package a dozen times now. WSReset doesn't do anything either. People have reported that clicking on the link to take you to the store page works, but that hasn't brought me to the correct page either. My region settings are correct, and I have a normal product key.
Was this answer helpful?

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