********************* THIS THREAD IS NOT AT ALL IN ANY WAY ABOUT WINDOWS 8 PREVIEW ISSUES ********************* Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows. These additional (perhaps related) issues are present: Unable to install KB2871389 Facebook App in the store cannot be installed as the system does not meet minimum requirements The following have been tried: Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx) SFC /SCANNOW WSRESET Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's. Waited for a period of time with the PC turned on Sitting for an hour with MS Support (thanks Jer419 !) Clean install of latest nVidia display drivers using GeForce Experience Windows Update Troubleshooter Uninstall, reboot, and re-install of nVidia Drivers - Clean boot and installation of US Language Pack (couldn't do it) System refresh followed by Windows Update Repairs - Windows 8.1 Upgrade Assistant Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts. Installing every available update one-by-one Another system refresh Fixes achieved: System refresh fixed: --- Being unable to install the US Language Pack (KB2607607) --- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot) --- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..." CONCLUSION My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly. In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store). See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Got it, I unistalled KB 2871389, hard rebooted my PC. Reinstalled KB 2871389 and now the update shows. I already re-installed 2871389, did a sfc /scannow, did a wsreset.exe but Windows 8.1 is still not available in the Windows Store of my Desktop PC. I verified that I updated all the Windows Updates, Windows 8 Pro Activated. Etc. However, Windows 8.1 is available in the Windows Store of my Laptop Toshiba. They have been reformatted using the same Windows 8 Pro 64bit ISO. How come my Laptop can update to Windows 8.1 but my Desktop does not?

I was having the same problem as the original poster- I purchased Windows 8 Pro at Best Buy, never upgraded to the 8.1 preview, and had all of the updates installed. It still didn't show up in the shop. I tried uninstalling/reinstalling the kb2871389 update and it worked; the update showed up right away. I'm downloading 8.1 now, but I'm dumbfounded by the sheer number of problems I've had updating in general with this OS. Even after my first clean install of Windows 8, roughly a dozen updates already repeatedly failed to install and required the troubleshooter to wipe the update history... right out of the box. I already re-installed 2871389, did a sfc /scannow, did a wsreset.exe but Windows 8.1 is still not available in the Windows Store of my Desktop PC. I verified that I updated all the Windows Updates, Windows 8 Pro Activated. Etc. However, Windows 8.1 is available in the Windows Store of my Laptop Toshiba. They have been reformatted using the same Windows 8 Pro 64bit ISO. How come my Laptop can update to Windows 8.1 but my Desktop does not?

I tried this....nothing helped!! Why there is no update file for win 8.1 on the website of microsoft like other updates??

Got it, I unistalled KB 2871389, hard rebooted my PC. Reinstalled KB 2871389 and now the update shows. I already re installed 2871389, but Windows 8.1 is still not available in Windows Store in my Desktop. I verified that I updated all the Windows Updates, Windows 8 Pro Activated. Etc. Windows 8.1 is available in the Windows Store of my Laptop Toshiba but not in my Desktop. It has the same Windows 8 Pro 64.

Hi Dirk, Can you let us know if you are running the 8.1 Preview. If you aren't the link Christo sent won't help you. Also if you have installed all the updates? Have you checked out this link ? http://windows.microsoft.com/en-us/windows-8/why-can-t-find-update-store Thanks Bill This worked fro me. I did clean windows 7, then clean windows 8, and couldn't install 8.1 until I went to this website and installed update KB 2871839

Windows 8.1 does not appear in Windows 8 Professional [NOT 8.1 Preview] Store

Anonymous

*********************

THIS THREAD IS

NOT

AT ALL

IN ANY WAY

ABOUT WINDOWS 8 PREVIEW ISSUES

*********************

Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows.

These additional (perhaps related) issues are present:

Unable to install KB2871389
Facebook App in the store cannot be installed as the system does not meet minimum requirements

The following have been tried:

Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW
Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx)
SFC /SCANNOW
WSRESET
Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's.
Waited for a period of time with the PC turned on
Sitting for an hour with MS Support (thanks Jer419!)
Clean install of latest nVidia display drivers using GeForce Experience
Windows Update Troubleshooter
Uninstall, reboot, and re-install of nVidia Drivers

- Clean boot and installation of US Language Pack (couldn't do it)

System refresh followed by Windows Update Repairs

- Windows 8.1 Upgrade Assistant

Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts.
Installing every available update one-by-one
Another system refresh

Fixes achieved:

System refresh fixed:

--- Being unable to install the US Language Pack (KB2607607)

--- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot)

--- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..."

CONCLUSION

My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly.

In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store).

See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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106 answers

Anonymous

2013-10-18T01:05:18+00:00

Got it, I unistalled KB 2871389, hard rebooted my PC. Reinstalled KB 2871389 and now the update shows.

I already re-installed 2871389, did a sfc /scannow, did a wsreset.exe but Windows 8.1 is still not available in the Windows Store of my Desktop PC. I verified that I updated all the Windows Updates, Windows 8 Pro Activated. Etc.

However, Windows 8.1 is available in the Windows Store of my Laptop Toshiba. They have been reformatted using the same Windows 8 Pro 64bit ISO. How come my Laptop can update to Windows 8.1 but my Desktop does not?
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Anonymous

2013-10-18T01:04:44+00:00

I was having the same problem as the original poster- I purchased Windows 8 Pro at Best Buy, never upgraded to the 8.1 preview, and had all of the updates installed. It still didn't show up in the shop.

I tried uninstalling/reinstalling the kb2871389 update and it worked; the update showed up right away.

I'm downloading 8.1 now, but I'm dumbfounded by the sheer number of problems I've had updating in general with this OS. Even after my first clean install of Windows 8, roughly a dozen updates already repeatedly failed to install and required the troubleshooter to wipe the update history... right out of the box.

I already re-installed 2871389, did a sfc /scannow, did a wsreset.exe but Windows 8.1 is still not available in the Windows Store of my Desktop PC. I verified that I updated all the Windows Updates, Windows 8 Pro Activated. Etc.

However, Windows 8.1 is available in the Windows Store of my Laptop Toshiba. They have been reformatted using the same Windows 8 Pro 64bit ISO. How come my Laptop can update to Windows 8.1 but my Desktop does not?
Was this answer helpful?

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Anonymous

2013-10-18T00:54:25+00:00

I tried this....nothing helped!!

Why there is no update file for win 8.1 on the website of microsoft like other updates??
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Anonymous

2013-10-18T00:08:50+00:00

Got it, I unistalled KB 2871389, hard rebooted my PC. Reinstalled KB 2871389 and now the update shows.

I already re installed 2871389, but Windows 8.1 is still not available in Windows Store in my Desktop. I verified that I updated all the Windows Updates, Windows 8 Pro Activated. Etc. Windows 8.1 is available in the Windows Store of my Laptop Toshiba but not in my Desktop. It has the same Windows 8 Pro 64.
Was this answer helpful?

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Anonymous

2013-10-17T18:55:29+00:00

Hi Dirk,

Can you let us know if you are running the 8.1 Preview. If you aren't the link Christo sent won't help you.

Also if you have installed all the updates? Have you checked out this link ?

http://windows.microsoft.com/en-us/windows-8/why-can-t-find-update-store

Thanks

Bill

This worked fro me. I did clean windows 7, then clean windows 8, and couldn't install 8.1 until I went to this website and installed update KB 2871839
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