********************* THIS THREAD IS NOT AT ALL IN ANY WAY ABOUT WINDOWS 8 PREVIEW ISSUES ********************* Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows. These additional (perhaps related) issues are present: Unable to install KB2871389 Facebook App in the store cannot be installed as the system does not meet minimum requirements The following have been tried: Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx) SFC /SCANNOW WSRESET Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's. Waited for a period of time with the PC turned on Sitting for an hour with MS Support (thanks Jer419 !) Clean install of latest nVidia display drivers using GeForce Experience Windows Update Troubleshooter Uninstall, reboot, and re-install of nVidia Drivers - Clean boot and installation of US Language Pack (couldn't do it) System refresh followed by Windows Update Repairs - Windows 8.1 Upgrade Assistant Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts. Installing every available update one-by-one Another system refresh Fixes achieved: System refresh fixed: --- Being unable to install the US Language Pack (KB2607607) --- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot) --- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..." CONCLUSION My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly. In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store). See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

we have preview 8.1 installed. If you have the preview installed I would recommend walking through the steps provided here: http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-windows_install/download-windows-81-today/52910fd1-2455-48a7-8265-2bd71496a3b8

step 3 does nothing. Hi Kathleen, Can you try what Dirk suggested? Christo's suggestion only applies if you have the 8.1 Preview Installed. Please let us know if it helps or not.

step 3 does nothing. You can download the update for free from the Windows Store. You'll be able to keep your personal files, but you'll need to reinstall your apps. Make sure you have any original installation media that might be required for apps that were not installed from the Windows Store. On the Start screen, tap or click Store to open the Windows Store. Doing this first will make it so that you can see the progress of the installation once it starts. After opening the Store, return to this page. Click to download Windows 8.1 from the Windows Store.

Got it, I unistalled KB 2871389, hard rebooted my PC. Reinstalled KB 2871389 and now the update shows. Dirk - Thank you for letting us know! Can others attempt the same thing and let us know if this works?

Windows 8.1 does not appear in Windows 8 Professional [NOT 8.1 Preview] Store

Anonymous

*********************

THIS THREAD IS

NOT

AT ALL

IN ANY WAY

ABOUT WINDOWS 8 PREVIEW ISSUES

*********************

Windows 8 Professional (NOT PREVIEW) does not show the Windows 8.1 Update on the Store. Instead the Store, as usual, begins with Spotlight and not Windows.

These additional (perhaps related) issues are present:

Unable to install KB2871389
Facebook App in the store cannot be installed as the system does not meet minimum requirements

The following have been tried:

Updating from Preview - BECAUSE WE ARE NOT RUNNING PREVIEW
Numerous direct links to the entry on the store (paste ms-windows-store:WindowsUpgrade into IE, Chrome, FFx)
SFC /SCANNOW
WSRESET
Checked not running Windows 8 Enterprise, Windows 8 Pro via KMS activation, and Windows 8 via MSDN ISO's.
Waited for a period of time with the PC turned on
Sitting for an hour with MS Support (thanks Jer419!)
Clean install of latest nVidia display drivers using GeForce Experience
Windows Update Troubleshooter
Uninstall, reboot, and re-install of nVidia Drivers

- Clean boot and installation of US Language Pack (couldn't do it)

System refresh followed by Windows Update Repairs

- Windows 8.1 Upgrade Assistant

Installation of KB2871389 which is an update to Windows 8 to make the store ready for 8.1 downloads(previously "The update is not applicable to your computer") - now just fails after the system restarts.
Installing every available update one-by-one
Another system refresh

Fixes achieved:

System refresh fixed:

--- Being unable to install the US Language Pack (KB2607607)

--- Windows Update issue where there was a repeating install of one update and no updates listed as having been installed ever (it's still not 100%, however, with updates failing on reboot)

--- Program and Features > "Turn Windows Features on and off" previously showed an empty white box with NO "Please Wait..."

CONCLUSION

My problem with failures to install ANY Windows 8 updates that install when the computer reboots seems to have been caused by the Software Protection service failing to start properly.

In the Windows Update issue post, see that my only resolution was to burn a Windows 8 DVD and then do Setup, and to only leave behind my data. This fixed the issue first time. Yes it was hassle, but it took a lot less time to get my computer back up and running and installing updates (which let's face it, is worth about as much as getting 8.1 to show up in the store).

See that post for information on how to check if you have the same problem as me, ie the Software Protection service isn't running and fails to start with an Access Denied error.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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106 answers

Anonymous

2013-10-17T18:16:56+00:00

we have preview 8.1 installed.

If you have the preview installed I would recommend walking through the steps provided here:

http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-windows_install/download-windows-81-today/52910fd1-2455-48a7-8265-2bd71496a3b8
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Anonymous

2013-10-17T18:01:37+00:00

we have preview 8.1 installed.
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Anonymous

2013-10-17T17:57:26+00:00

step 3 does nothing.

Hi Kathleen,

Can you try what Dirk suggested? Christo's suggestion only applies if you have the 8.1 Preview Installed.

Please let us know if it helps or not.
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Anonymous

2013-10-17T17:54:56+00:00
step 3 does nothing.

You can download the update for free from the Windows Store. You'll be able to keep your personal files, but you'll need to reinstall your apps. Make sure you have any original installation media that might be required for apps that were not installed from the Windows Store.
1. On the Start screen, tap or click Store to open the Windows Store. Doing this first will make it so that you can see the progress of the installation once it starts.
2. After opening the Store, return to this page.
3. Click to download Windows 8.1 from the Windows Store.
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Anonymous

2013-10-17T17:42:16+00:00

Got it, I unistalled KB 2871389, hard rebooted my PC. Reinstalled KB 2871389 and now the update shows.

Dirk - Thank you for letting us know!

Can others attempt the same thing and let us know if this works?
Was this answer helpful?

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