This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
I have a Lenovo U410 touch, and i just upgraded to windows 8.1 though the store.
And the bluettoth is not working at all, it says that the PC is searching for Bluetooth devices.
I have updated all the drivers from the Lenovo websites and still nothing is working
I went to device manager and checked under bluetooth: Intel (R) Centrino Wireless Bluettoth 4.0 + High Speed. Microsoft Bluettoth Enumator, Microsoft Bluetooth LE enumarator are all 3 up to date.
Then I went to network connections (from the start) and i have a red cross under Bluettoth network connection 2 and says not connected.
I really think gooing back to Windows 8 since i cannot listen to my music on my beatbox and connect to my phone and tablet,
Thank you for your help
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Microsoft Support Team
I have a similar problem.
I have paired my Samsung SIII Neo with my Lenovo S440(windows 8.1). Though it is shown as paired in both the devices, the phone is not connecting to the laptop.
I have re-installed blue tooth driver, run windows update even for optional updates and unpaired & re-paired the devices, but still it is not connecting.
Can anyone solve this problem for me.
thanks
Joseph
I have the same problem with an ASUS 810c tablet, however my Dell Inspiron works very well the difference is the ASUS is 32 bit windows 8.1 only and the Dell is 32 and 64 bit
HELLO ALL,
ATTENTION MICROSOFT SUPPORT ENGINEER AND ALL ELSE WHO READ THIS:
THE PROBLEM HERE IS WINDOWS 8.1! WINDOWS 8.1 IS NOT COMPATIBLE WITH BLUETOOTH AT ALL! WHEN 8.1 FIRST CAME OUT I HAD THE SAME ISSUE. I REVERTED BACK TO 8.0, BUT THE STORE KEPT HARASSING TO INSTALL 8.1, SO I KEPT DENYING THE "SUGGESTION". AFTER THE LAST SEVERAL MONTHS OR ALMOST A YEAR CLICKING ON CANCEL MICROSOFT ACTUALLY INSTALLED 8.1 ON MY PC WITHOUT MY PERMISSION. THE STORE MESSAGES THAT WERE HARASSING ME WITH A STUPID NOTIFICATION TRYING TO GET ME TO CONVERT TO 8.1 KEPT ON GETTING WORSE WITH MESSAGES THAT READ "INSTALL NOW?" I KEPT CLICKING CANCEL. EVENTUALLY LAST NIGHT (10/24/2014 ) THE MICROSOFT STORE BASICALLY TOLD ME THAT IT WAS INSTALLING WINDOWS 8.1 AND PROCEEDED TO RESTART MY PC AND INSTALL 8.1 EVEN THOUGH I TRIED IN DESPERATE ATTEMPT TO STOP THIS FROM HAPPENING. SO FROM THE TECH SUPPORT TEAM (WITH WHICH I SPENT A TOTAL OF 20 HOURS WITH THEM TRYING TO FIGURE OUT A SOLUTION TO THE PROBLEM INITIALLY, BECAUSE THEY DIDN'T KNOW WHAT WAS CAUSING THE BLUETOOTH ISSUE) THEY TOLD ME TO REVERT BACK TO WINDOWS 8.0. SO NOW HERE I AM AGAIN BECAUSE MICROSOFT THOUGHT IT WAS IN MY BEST INTEREST TO DOWNLOAD TO 8.1, THAT I AM STUCK HERE AGAIN AND HAVE TO DEAL WITH THE EXACT SAME ISSUE (WHICH IS THE SAME ISSUE YOU ALL ARE HAVING)! I AM SICK AND TIRED OF MICROSOFT'S LITTLE SNAKE GAMES (WHICH I ASKED FOR HELP IN REMOVING THIS UNWANTED HARASSING MESSAGE TO CONVERT TO 8.1, THEY TOLD ME I HAVE TO PAY FOR TECH SUPPORT!!!!) SO YOU ARE HARASSING ME TO CONVERT TO A SOFTWARE UPDATE THAT YOU KNOW IS NOT COMPATIBLE WITH BLUETOOTH, YET YOU TRY AND HAVE PEOPLE DOWNLOAD IT SO WE CAN PAY YOU MONEY TO FIX THE KNOWN ISSUE????? THAT IS A SCUMBAG THING TO DO AND I FOR ONE WILL NEVER AGAIN IN MY LIFE BUY ANOTHER MICROSOFT PRODUCT.....EVER!
MICROSOFT HAS FORCED THIS UPDATE ONTO MY COMPUTER WITHOUT MY CONSENT! THEY HAVE KEPT INSISTING ME TO CONVERT TO 8.1 FROM 8.0 AND TO NO AVAIL I COULD NOT STOP THIS FROM HAPPENING BECAUSE THEY "DECIDED" THAT I SHOULD HAVE 8.1 INSTALLED ON MY PC. NOW I WILL LOSE ALL MY BOOKMARKS AND OTHER SOFTWARE AND SAVED PAGES THAT I HAVE ON MY PC (WHICH WILL TAKE MORE TIME FOR ME TO RE-INSTALL EVERYTHING THAT IS GOING TO BE LOST WITH THE REVERT BACK TO 8.0).
Echoing skorpeoh's situation, same here...
For the longest time I've been clicking no to the 8.1 upgrade. Then last week or so, while doing some paperwork and the screensaver activated, the upgrade kicked in without permission and there was no stopping it.
Voila, 8.1 is in, things seem to work alright, though not everything has been tested, Internet Explorer has been a bit difficult with cookies, but that's minor. The annoying part is the now-missing Bluetooth connection to the iPhone.
After spending a few hours with the (very polite) HP techs, the only viable solution is to return the PC to factory state, like skorpeoh above. And a bit more time with the (equally polite) Microsoft techs ended at the same recommendation. Truly unacceptable, and techs need to be sensitive of this nonsense. It takes 1-2 solid days to re-install all Microsoft and HP updates, all third-party software, and re-configure the PC to a user's liking. And then inevitably the PC will find itself at the 8.1 update point, and it'll be a matter of time until the cycle re-starts. Techs are clearly lacking empathy, and obviously of technical skills to solve the problem elegantly. Truly unacceptable!
Finally, Microsoft and PC manufacturers need to solve this (and other annoying problems) PDQ/ASAP, especially because this problem has been around for one year! At the time of purchase, this HP PC was premium top-shelf. Money was no objection. Bluetooth was a key feature in the purchase decision. Owning an expensive and premium piece of equipment that doesn't fully work sure leaves a sour taste of buyer's remorse in anyone's mouth.
Hopefully someone will post a solution soon.
Cheers, folks.
Marcus.
The thing of it is, is that Microsoft knew about this problem A YEAR AGO! If they didn't know then their tech support IS NOT relaing the issues to management properly. I am on the second day of the re-installation process.
