Hello,
Thank you for the information.
I would suggest you to check the "Bluetooth" service status to “Automatic”.
To do so, follow the steps given below:
a. Press “Windows Logo” + “R” keys from the keyboard, Run window opens.
b. Type “Services.msc” without quotes and click OK.
c. Right click on Bluetooth support service and click on Properties.
d. Set the Startup type as Automatic and then click Start under Service status.
e. Click on OK.
Please reply with the results, in order to help you fix the issue.
Thank you