Windows Experience Index reports error. How can I diagnose and fix this?

Anonymous
2014-05-17T16:23:13+00:00

The Windows 7 Windows Experience Index reports it cannot run due to an error of the OS, driver or component.  I am new to Windows 7, having used XP for a very long time.  I can't use chkdsk while using the computer and I looked at the system, the statuses of which said OK.  Help , please!

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-06-22T20:10:40+00:00

    Gerry,

        I re-ran the assessment today at 1:44 pm today 6/22/14.  Unfortunately I recieved the same message -   it cannot run due to an error of the OS, driver or component.  

    Other ideas?

    Ann

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  2. Anonymous
    2014-06-25T07:17:03+00:00

    Hello Ann,

    Thank you for the reply.

    I hope that suggestions provided on June 5 helps to resolve the issue.

    Please keep us updated on the status of the issue.

    Thank you

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  3. Anonymous
    2014-07-02T12:36:12+00:00

    Ratandeep,

    I have tried this several times now.  I put in Performance Control Panel  and  on the right side got

            *ab |in red inside a little box like a torn piece of paper| (Default)* under NAME

            REG_SZ   under TYPE

            Value not set    under DATA

    I did the right side click and did typed the perf....   and then did the delete but still got the same ERROT message when I tried the WEI.

    Now however, the  entry above still comes up when I click on the Performance Control Panel key under Policies.

    What does it mean and should I do anything about it?

    Thank you

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  4. Anonymous
    2014-07-02T12:49:50+00:00

    Hello Ann,

    Thank you again for replying.

    As you mentioned about the entry in registry editor which is a common entry in almost all registry keys.

    It is very unfortunate that none of the suggestions provided in the previous posts helped.

    As you have done almost everything to resolve the issue, I would suggest you to perform in-place upgrade on Windows 7 and check if it helps.

    Refer this article:

    How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

    http://support.microsoft.com/kb/2255099

    Windows 7 installation disk is required.

    Note: I highly recommend backing up all of your important files and folders onto an external storage device before attempting any type of operating system repair or upgrade.

    Please keep us informed about the issue after performing in-place upgrade.

    Thank you

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  5. Anonymous
    2014-07-02T14:05:20+00:00

    Ratandeep,

      Thank you for the suggestion.  Unfortunately I do not have the Windows 7 installation disk. I purchased a reconditioned Lenovo, sealed with instructions about the need to activate my "new, genuine copy of Microsoft Windows 7" already loaded.  Since it had a Product Key, I did have to activate it, and the purchase was through a retailer I have dealt with over many years, I wasn't concerned.  

      Ideas about proceeding?

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