Windows Experience Index reports error. How can I diagnose and fix this?

Anonymous
2014-05-17T16:23:13+00:00

The Windows 7 Windows Experience Index reports it cannot run due to an error of the OS, driver or component.  I am new to Windows 7, having used XP for a very long time.  I can't use chkdsk while using the computer and I looked at the system, the statuses of which said OK.  Help , please!

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-07-12T15:56:50+00:00

    Gerry-

    Here are the links:

    Application Event log:    http://1drv.ms/1jBWA3E

    System Event log:   http://1drv.ms/1jBX5e2

    System Information:   http://1drv.ms/1jBXiOr

    I hope you find something useful.   Do you think I should be concerned about the WEI situation or should I just count it as a quirk and leave this alone?

    Ann

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  2. Anonymous
    2014-07-13T01:42:23+00:00

    Have you tried Windows Update yet?  Just a idea, but perhaps updating Windows and your drivers could help.

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  3. Anonymous
    2014-07-13T10:23:25+00:00

    Ann

    Select Start, All Programs, Accessories, right click Command Prompt, and click Run as administrator from the drop down menu.. Type *cd* and press ENTER. Type "chkdsk c: /r" without the quotes and hit ENTER. Make sure you include the spaces indicated. Enter Y when asked whether you wish to run chkdsk on restarting the computer. Type exit, press the ENTER key and restart the computer.

    Please run System File Checker and say if it cannot fix corrupted files:

    http://support.microsoft.com/kb/929833

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  4. Anonymous
    2014-07-13T13:50:45+00:00

    In reply to anyone with the same problem as AnneHglnd :

    If all else fails:

    ... and you desperately want to fix and run the 30sec. experience index test, which rates your computer's performance average between 1 and 8 (you can do this yourself by looking at your computer's purchase receipt, which gives a far better indication of the performance score it rates), you could do a repair install of W7 if you have a W7 disk.

    Alternatively,  you could completely ignore this stupid index feature! :-)

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  5. Anonymous
    2014-07-13T14:14:34+00:00

    Lee Frost

    To reply to messages it helps if you click the Reply button of the message you are responding to!

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