Windows Experience Index reports error. How can I diagnose and fix this?

Anonymous
2014-05-17T16:23:13+00:00

The Windows 7 Windows Experience Index reports it cannot run due to an error of the OS, driver or component.  I am new to Windows 7, having used XP for a very long time.  I can't use chkdsk while using the computer and I looked at the system, the statuses of which said OK.  Help , please!

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-06-02T15:04:10+00:00

    Gerry,

    Here goes my second attempt.... 

    http://1drv.ms/1ontpPd

    http://1drv.ms/1ontL8q

    I have (I think) followed your instructions to get all the event viewer logs but I don't know if they are the complete logs.   I think I was running the Network Diagnostic tool to try to get my laptop to connect to the printer connected with this new computer.  I  gave up and ran it (wirelessly) to the other computer still running XP.

    Sorry to have taken a few days before responding.  Was out of town onmoving parents to assisted living facility.

    Ann

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  2. Anonymous
    2014-06-02T13:50:03+00:00

    Hello Ann,

    Thank you for your response.

    Did you try using suggestions provided in the previous post on May 28?

    Please reply with results so that we can assist you further.

    Thank you

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  3. Anonymous
    2014-05-30T14:32:44+00:00

    Ann

    You have mastered Sky Drive. You still have problems with getting the right copies of the Event Viewer logs. When you place the cursor on System do not then place the cursor in the list before selecting Export. You need to capture the whole log. What you did captures a single report. The same comment applies to the Application log.

    Please upload the complete log files.

    You seem to have been running the Network Diagnostics Framework tool. What problem were you experiencing?

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  4. Anonymous
    2014-05-30T12:57:24+00:00

    Gerry,

        I hope this link works as I found the three folders when I accessed the One Drive. Maybe I hadn't done the "share"  correctly.?.  Again, my apologies to someone who is only trying to help.

    http://1drv.ms/1o5yls2

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  5. Anonymous
    2014-05-30T06:11:43+00:00

    Ann

    There are no files in your OneDrive. Its empty.

    To upload click on this link:

    https://onedrive.live.com/

    Place the cursor on Files and click on Upload.

    A window opens with Choose File to Upload. Place the cursor on the file to be uploaded and click on the Open button.

    A rectangular box appears containing the file that has been uploaded. Check the box in the top right corner of the rectangular box.

    Click on Share and then click on Get a Link.

    Click on PublicClick on Create Link

    Click on Everyone under Shared with.

    Click on Shorten.

    Place the cursor in the shortened link, right click and select Copy.

    Paste into your reply to these forums.

    Click on Done.

    It is important to Paste the link before clicking on Done to avoid pasting the wrong link.

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