Windows 8 and 8.1 Randomly Freezing My Entire Laptop

Anonymous
2013-10-28T00:03:16+00:00

Hello All,

I recently bought a brand new laptop from Amazon, a very sexy Acer Aspire that I absolutely love! The only problem with this gorgeous piece of work is that I can't use it that much!

It came with Windows 8 and worked fine for the first week, but then it started to randomly freeze. At the time, I thought it was WoW causing the freezing on the machine since that is all I was using it for at first. Several weeks later, when I started to play WoW less and do more on the computer, the freezing would still occur at the most random of times, no matter what I was or was not doing!

Let me be clear. When I say that this computer freezes, I mean that the cursor is frozen, it registers NO input of any kind, even if I faceroll the keyboard and run all of my fingers across its beautiful touch screen. What's equally annoying is that there is NO warning that it's about to happen. When the freeze occurs, I cannot do ANYTHING on the computer.

Once it freezes, the ONLY thing that I can do to fix it is to perform a hard restart, which I HATE to do.

I thought that the problem might be fixed once I upgraded it to 8.1, so I was very excited to install it, but that has not been the case. The problem has been consistent in its occurrence and annoyance.

I cannot, for the life of me, imagine what the issue might be, but if anyone may be able to provide a permanent solution to this problem, I would be eternally grateful to them.

Thank you very much for your time, and I look forward to hearing back from you very soon.

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2013-12-26T11:20:36+00:00

    Hi,

    Let's check for the events under Event Viewer as this might contain all the system errors during such scenarios.

    I would suggest you to post the event viewer logs here, so that we can check it and identify the exact issue. Refer to these steps:

    1.       Go to the Start Screen, type in Event Viewer. This will bring up the Event Viewer tile, Click to open the event viewer.

    2.       In the left pane, expand out Windows Logs. Click on Application log and highlight the first event in the log and use your arrow keys to scroll down.

    3.       Most of your event will be Information. You may see Yellow Warnings or Red Errors. If you see any red error, you can double click on it to bring it up and copy the contents to a document.

    Also, you can try running the Microsoft Safety scanner to check if there is virus or malware present on the computer.

    The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software. The Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

    http://www.microsoft.com/security/scanner/en-us/default.aspx    

    Note: Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

    Please let us know about the results.

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  2. Anonymous
    2014-01-03T12:00:19+00:00

    I have the exact same issue. Everything just locks up and I can't do anything except turn off the computer and turn it back with the switch.. Sometimes it happens every few minutes at work and it is very frustrating. I did try to leave it in the locked up state (but still on) last night when I went to bed and when I got up this morning it was on the start screen.

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  3. Anonymous
    2014-01-03T14:12:55+00:00

    You're right, that's EXACTLY what happens to me. I know if I let it sit after it freezes, then it restarts. I'm not sure how long it waits to do that, but I think it's 5 min or so. It's surprising that it doesn't take long to do it.

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  4. Anonymous
    2014-01-03T14:23:09+00:00

    I timed mine and it takes.about 20 minutes to restart. Not good when you are in the middle of a report! I tried the Microsoft safety virus scan. It found nothing and it still locks up.

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  5. Anonymous
    2014-01-03T14:44:31+00:00

    I am currently conducting a system scan with the antivirus tool you asked me to use, but I doubt that that will find anything.

    Here is a small number of errors and warnings that I have found.

    I checked the Application Log first, but then I checked the system log and added a few of the errors and warnings that I found in there as well.

                                                                                         xXx

    Application Errors:

    The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

     Process ID: c80

     Start Time: 01cf075506166ec3

     Termination Time: 4294967295

     Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe

     Report Id: fa58b2b0-7348-11e3-bf3f-089e01967e33

     Faulting package full name: Facebook.Facebook_1.2.0.12_x64__8xx8rvfyw5nnt

     Faulting package-relative application ID: App

    xXx

    A problem prevented Customer Experience Improvement Program data from being sent to Microsoft, (Error 80070005).

    xXx

    Faulting application name: atieclxx.exe, version: 6.14.11.1143, time stamp: 0x51ad48db

    Faulting module name: atieclxx.exe, version: 6.14.11.1143, time stamp: 0x51ad48db

    Exception code: 0xc0000005

    Fault offset: 0x000000000002ea19

    Faulting process id: 0x1840

    Faulting application start time: 0x01cf05ef076e7bd6

    Faulting application path: C:\WINDOWS\system32\atieclxx.exe

    Faulting module path: C:\WINDOWS\system32\atieclxx.exe

    Report Id: 45949ff2-71e2-11e3-bf3f-089e01967e33

    Faulting package full name:

    Faulting package-relative application ID:

    xXx

    The program Facebook.exe version 0.0.0.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

     Process ID: c20

     Start Time: 01cf049a96d56899

     Termination Time: 4294967295

     Application Path: C:\Program Files\WindowsApps\Facebook.Facebook_1.2.0.12_x64__8xx8rvfyw5nnt\Facebook.exe

     Report Id: e0c71972-708d-11e3-bf3d-089e01967e33

     Faulting package full name: Facebook.Facebook_1.2.0.12_x64__8xx8rvfyw5nnt

     Faulting package-relative application ID: App

    xXx

    Activation of app Facebook.Facebook_8xx8rvfyw5nnt!App failed with error: The app didn't start in the required time. See the Microsoft-Windows-TWinUI/Operational log for additional information.

    xXx

    Activation of app Facebook.Facebook_8xx8rvfyw5nnt!App failed with error: The app didn't start in the required time. See the Microsoft-Windows-TWinUI/Operational log for additional information.

    System Errors:

    Warning:   A multi-touch device reported inconsistent contact information.

    xXx

    Warning:   The driver \Driver\WudfRd failed to load for the device SWD\SensorsAndLocationEnum\LPSensorSWDevice.

    xXx

    I have 8 of these errors within 2 seconds of each other:   A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

    Error:   The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

    {C2F03A33-21F5-47FA-B4BB-156362A2F239}

     and APPID

    {316CDED5-E4AE-4B15-9113-7055D84DCC97}

     to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    xXx

    This is a warning I had after my computer JUST froze:   The driver \Driver\WudfRd failed to load for the device SWD\SensorsAndLocationEnum\LPSensorSWDevice.

    xXx

    Error:  The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

    {C2F03A33-21F5-47FA-B4BB-156362A2F239}

     and APPID

    {316CDED5-E4AE-4B15-9113-7055D84DCC97}

     to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    xXx

    I always see this after having had to restart my laptop:  Error: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

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