Windows 8 and 8.1 Randomly Freezing My Entire Laptop

Anonymous
2013-10-28T00:03:16+00:00

Hello All,

I recently bought a brand new laptop from Amazon, a very sexy Acer Aspire that I absolutely love! The only problem with this gorgeous piece of work is that I can't use it that much!

It came with Windows 8 and worked fine for the first week, but then it started to randomly freeze. At the time, I thought it was WoW causing the freezing on the machine since that is all I was using it for at first. Several weeks later, when I started to play WoW less and do more on the computer, the freezing would still occur at the most random of times, no matter what I was or was not doing!

Let me be clear. When I say that this computer freezes, I mean that the cursor is frozen, it registers NO input of any kind, even if I faceroll the keyboard and run all of my fingers across its beautiful touch screen. What's equally annoying is that there is NO warning that it's about to happen. When the freeze occurs, I cannot do ANYTHING on the computer.

Once it freezes, the ONLY thing that I can do to fix it is to perform a hard restart, which I HATE to do.

I thought that the problem might be fixed once I upgraded it to 8.1, so I was very excited to install it, but that has not been the case. The problem has been consistent in its occurrence and annoyance.

I cannot, for the life of me, imagine what the issue might be, but if anyone may be able to provide a permanent solution to this problem, I would be eternally grateful to them.

Thank you very much for your time, and I look forward to hearing back from you very soon.

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

74 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-05-24T22:35:04+00:00

    Just so you don't have any questions, I just purchased a laptop with Windows 8.1 as OEM and I don't use Facebook or any other social media or even gaming at this time. The Toshiba C55DT is three days old and the mouse can disappear and computer freeze routinely. I look back at how long Microsoft has had to address this issue and I am here with a 3 day old computer with all the Microsoft recommended updates and now I have to decide if the computer needs to go back for that brand that is named after a fruit.

    Microsoft needs to make the operation of this basic function a priority which it has clearly not done based on the time it has known about the issue. The only vote a consumer has is with their money and feet. So far, I have 4 other Windows computers here- please read the other sites with the same complaint concerning the 8.1 program and mouse freezing and look at the dates of the complaints.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-05-22T20:14:32+00:00

    My Husband purchased the Aspire touch screen for me for Christmas and from the begining it has been nothing but problem after probem!!!Slow to start.. Black screen..freezes all of the time!! The worst laptop ever!!!BUYER BEWARE!!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-02-25T15:24:52+00:00

    I am using Qualcomm Atheros gigabit adapter

    make sure you have your system repaired and everything you turned off back on - if you have time do a clean install first or even a complete repair

    go to device manager and go to network adapter and just right click your ethernet controller and disable it

    I hope this work for you

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-02-25T06:29:53+00:00

    I have found a solution that seems to work for me - I have an Acer Aspire v5 series 552P-7480.

    I went and disabled the WIRED LAN adapter from inside the device manager, and so far no more freezing up - it's been 2 weeks constantly running

    hi wolftain,

    what is Your LAN adapter? is it Atheros? I have Broadcom..

    as i remember i've tried to disable not used hardware one by one with no luck.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-02-25T03:52:54+00:00

    I have found a solution that seems to work for me - I have an Acer Aspire v5 series 552P-7480.

    I went and disabled the WIRED LAN adapter from inside the device manager, and so far no more freezing up - it's been 2 weeks constantly running

    Was this answer helpful?

    0 comments