Windows 8 and 8.1 Randomly Freezing My Entire Laptop

Anonymous
2013-10-28T00:03:16+00:00

Hello All,

I recently bought a brand new laptop from Amazon, a very sexy Acer Aspire that I absolutely love! The only problem with this gorgeous piece of work is that I can't use it that much!

It came with Windows 8 and worked fine for the first week, but then it started to randomly freeze. At the time, I thought it was WoW causing the freezing on the machine since that is all I was using it for at first. Several weeks later, when I started to play WoW less and do more on the computer, the freezing would still occur at the most random of times, no matter what I was or was not doing!

Let me be clear. When I say that this computer freezes, I mean that the cursor is frozen, it registers NO input of any kind, even if I faceroll the keyboard and run all of my fingers across its beautiful touch screen. What's equally annoying is that there is NO warning that it's about to happen. When the freeze occurs, I cannot do ANYTHING on the computer.

Once it freezes, the ONLY thing that I can do to fix it is to perform a hard restart, which I HATE to do.

I thought that the problem might be fixed once I upgraded it to 8.1, so I was very excited to install it, but that has not been the case. The problem has been consistent in its occurrence and annoyance.

I cannot, for the life of me, imagine what the issue might be, but if anyone may be able to provide a permanent solution to this problem, I would be eternally grateful to them.

Thank you very much for your time, and I look forward to hearing back from you very soon.

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2014-01-17T11:02:02+00:00

    Thanks for the help.

    I couldn't take the constant freeze ups so I just got a purchased a new HP computer. Too much headache for a brand new computer!

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  2. Anonymous
    2014-01-17T04:09:17+00:00

    Hi,

    Apologize for the delayed response.

    As per the event viewer logs, it seems Facebook app, ATI graphics card (atieclxx.exe) and Windows Driver Foundation - User-mode Driver Framework is crashing and fails to load the sensor driver (The driver \Driver\WudfRd failed to load for the device SWD\SensorsAndLocationEnum\LPSensorSWDevice.)

    Are you using or have installed Facebook app?

    What is the Make and Model of the graphics card? Is it AMD ATI?

    I would suggest you to uninstall and reinstall the Facebook app. Right Click on the app and select Uninstall. Go to Store and open Your apps section. Reinstall Facebook app. Refer to the linkto know how to reinstall an app.

    For ATI issues, I would suggest you to refer to the linkto download and install the latest AMD driver for Windows 8.1.

    For issues related to Windows Driver Foundation, let me tell you what Windows Driver Foundation is and how it works. This service (also called User-mode Driver Framework (UMDF)) is responsible to move drivers for devices to user mode and simplify the drivers and improve the overall stability of the operating system. This service is installed by default, and the startup type is Manual.

    First of all, I would suggest you to check if the service is started. If yes, change the startup type to automatic and see if you still receive the same error message. Follow the steps:

    Press Windows+R keys and type services.msc. Hit Enter.

    Locate Windows Driver Foundation service. Double Click on it and select Startup type to Automatic and set service status to Start.

    Click on Apply and then OK.

    Restart the computer.

    Please let us know if the issue still persists.

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  3. Anonymous
    2014-01-12T14:43:57+00:00

    Hi, Mr. Pinaki,

    I just wanted to touch base with you and see if you have made any progress in isolating the problem that is occurring with my laptop.

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  4. Anonymous
    2014-01-03T14:50:10+00:00

    Yeah, this is SO weird and annoying! I was laid off Friday, so when I was trying to apply for a job Saturday night, the dang computer froze on me 5 times in 15 minutes. That didn't make me too happy....

    I HAVE noticed that the freezing seems to happen the most when I am on the internet, though. I can't recall it freezing when I've had my connection turned off, so I'm going to try leaving my computer on throughout the day with my wifi disabled to see if it still freezes, which I think it will.

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  5. Anonymous
    2014-01-03T14:44:31+00:00

    I am currently conducting a system scan with the antivirus tool you asked me to use, but I doubt that that will find anything.

    Here is a small number of errors and warnings that I have found.

    I checked the Application Log first, but then I checked the system log and added a few of the errors and warnings that I found in there as well.

                                                                                         xXx

    Application Errors:

    The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

     Process ID: c80

     Start Time: 01cf075506166ec3

     Termination Time: 4294967295

     Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe

     Report Id: fa58b2b0-7348-11e3-bf3f-089e01967e33

     Faulting package full name: Facebook.Facebook_1.2.0.12_x64__8xx8rvfyw5nnt

     Faulting package-relative application ID: App

    xXx

    A problem prevented Customer Experience Improvement Program data from being sent to Microsoft, (Error 80070005).

    xXx

    Faulting application name: atieclxx.exe, version: 6.14.11.1143, time stamp: 0x51ad48db

    Faulting module name: atieclxx.exe, version: 6.14.11.1143, time stamp: 0x51ad48db

    Exception code: 0xc0000005

    Fault offset: 0x000000000002ea19

    Faulting process id: 0x1840

    Faulting application start time: 0x01cf05ef076e7bd6

    Faulting application path: C:\WINDOWS\system32\atieclxx.exe

    Faulting module path: C:\WINDOWS\system32\atieclxx.exe

    Report Id: 45949ff2-71e2-11e3-bf3f-089e01967e33

    Faulting package full name:

    Faulting package-relative application ID:

    xXx

    The program Facebook.exe version 0.0.0.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

     Process ID: c20

     Start Time: 01cf049a96d56899

     Termination Time: 4294967295

     Application Path: C:\Program Files\WindowsApps\Facebook.Facebook_1.2.0.12_x64__8xx8rvfyw5nnt\Facebook.exe

     Report Id: e0c71972-708d-11e3-bf3d-089e01967e33

     Faulting package full name: Facebook.Facebook_1.2.0.12_x64__8xx8rvfyw5nnt

     Faulting package-relative application ID: App

    xXx

    Activation of app Facebook.Facebook_8xx8rvfyw5nnt!App failed with error: The app didn't start in the required time. See the Microsoft-Windows-TWinUI/Operational log for additional information.

    xXx

    Activation of app Facebook.Facebook_8xx8rvfyw5nnt!App failed with error: The app didn't start in the required time. See the Microsoft-Windows-TWinUI/Operational log for additional information.

    System Errors:

    Warning:   A multi-touch device reported inconsistent contact information.

    xXx

    Warning:   The driver \Driver\WudfRd failed to load for the device SWD\SensorsAndLocationEnum\LPSensorSWDevice.

    xXx

    I have 8 of these errors within 2 seconds of each other:   A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

    Error:   The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

    {C2F03A33-21F5-47FA-B4BB-156362A2F239}

     and APPID

    {316CDED5-E4AE-4B15-9113-7055D84DCC97}

     to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    xXx

    This is a warning I had after my computer JUST froze:   The driver \Driver\WudfRd failed to load for the device SWD\SensorsAndLocationEnum\LPSensorSWDevice.

    xXx

    Error:  The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

    {C2F03A33-21F5-47FA-B4BB-156362A2F239}

     and APPID

    {316CDED5-E4AE-4B15-9113-7055D84DCC97}

     to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    xXx

    I always see this after having had to restart my laptop:  Error: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

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