Windows 8 and 8.1 Randomly Freezing My Entire Laptop

Anonymous

Hello All,

I recently bought a brand new laptop from Amazon, a very sexy Acer Aspire that I absolutely love! The only problem with this gorgeous piece of work is that I can't use it that much!

It came with Windows 8 and worked fine for the first week, but then it started to randomly freeze. At the time, I thought it was WoW causing the freezing on the machine since that is all I was using it for at first. Several weeks later, when I started to play WoW less and do more on the computer, the freezing would still occur at the most random of times, no matter what I was or was not doing!

Let me be clear. When I say that this computer freezes, I mean that the cursor is frozen, it registers NO input of any kind, even if I faceroll the keyboard and run all of my fingers across its beautiful touch screen. What's equally annoying is that there is NO warning that it's about to happen. When the freeze occurs, I cannot do ANYTHING on the computer.

Once it freezes, the ONLY thing that I can do to fix it is to perform a hard restart, which I HATE to do.

I thought that the problem might be fixed once I upgraded it to 8.1, so I was very excited to install it, but that has not been the case. The problem has been consistent in its occurrence and annoyance.

I cannot, for the life of me, imagine what the issue might be, but if anyone may be able to provide a permanent solution to this problem, I would be eternally grateful to them.

Thank you very much for your time, and I look forward to hearing back from you very soon.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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74 answers

Anonymous

2014-02-02T00:41:05+00:00

Mr. Pohanti,

My computer just froze again, no surprise, but I found this error that was recorded, since I let it sit and re-start itself:

The default transaction resource manager on volume \?\Volume{4cb43dd2-c1fb-49aa-86e7-d9fb59948fd0} encountered a non-retryable error and could not start. The data contains the error code.

- System

- Provider --- --- [ Name] Ntfs --- --- --- --- ---

- EventID 137 --- --- --- [ Qualifiers] 49156 --- --- --- --- ---

Level 2 --- --- ---

Task 2 --- --- ---

Keywords 0x80000000000000 --- --- ---

- TimeCreated --- --- [ SystemTime] 2014-02-02T00:32:58.383694200Z --- --- --- --- ---

EventRecordID 25426 --- --- ---

Channel System --- --- ---

Computer EdmondDantes --- --- ---

Security --- ---

- EventData

\?\Volume{4cb43dd2-c1fb-49aa-86e7-d9fb59948fd0}

1C0004000200300002000000890004C0000000007F0000C0000000000000000000000000000000007F0000C0

Binary data:

In Words

0000: 0004001C 00300002 00000002 C0040089

0010: 00000000 C000007F 00000000 00000000

0020: 00000000 00000000 C000007F

In Bytes

0000: 1C 00 04 00 02 00 30 00 ......0.

0008: 02 00 00 00 89 00 04 C0 ......À

0010: 00 00 00 00 7F 00 00 C0 ......À

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 00 00 00 00 00 00 00 ........

0028: 7F 00 00 C0 ..À
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Anonymous

2014-01-31T02:24:14+00:00

Mr. Pohanti,

I also found at least 10 of these errors:

Log Name: System

Source: Microsoft-Windows-DistributedCOM

Date: 1/30/2014 8:12:50 PM

Event ID: 10005

Task Category: None

Level: Error

Keywords: Classic

User: EdmondDantes\ShallowLeaf

Computer: EdmondDantes

Description:

DCOM got error "1084" attempting to start the service WSearch with arguments "Unavailable" in order to run the server:

{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

 <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

 <EventID Qualifiers="0">10005</EventID>

 <Version>0</Version>

 <Level>2</Level>

 <Task>0</Task>

 <Opcode>0</Opcode>

 <Keywords>0x8080000000000000</Keywords>

 <TimeCreated SystemTime="2014-01-31T01:12:50.801902500Z" />

 <EventRecordID>24111</EventRecordID>

 <Correlation />

 <Execution ProcessID="676" ThreadID="1524" />

 <Channel>System</Channel>

 <Computer>EdmondDantes</Computer>

 <Security UserID="S-1-5-21-2904431330-1739728079-1756231111-1001" />

</System>

<EventData>

 <Data Name="param1">1084</Data>

 <Data Name="param2">WSearch</Data>

 <Data Name="param3">Unavailable</Data>

 <Data Name="param4">{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}</Data>

</EventData>

</Event>
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Anonymous

2014-01-31T02:21:02+00:00

Mr. Pohanti,

My computer just froze again, no surprise, but here are 2 errors and one critical alert from the computer.

Log Name: System

Source: volmgr

Date: 1/30/2014 9:08:36 PM

Event ID: 46

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: EdmondDantes

Description:

Crash dump initialization failed!

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

 <Provider Name="volmgr" />

 <EventID Qualifiers="49156">46</EventID>

 <Level>2</Level>

 <Task>0</Task>

 <Keywords>0x80000000000000</Keywords>

 <TimeCreated SystemTime="2014-01-31T02:08:36.645759400Z" />

 <EventRecordID>24226</EventRecordID>

 <Channel>System</Channel>

 <Computer>EdmondDantes</Computer>

 <Security />

</System>

<EventData>

 <Data>\Device\HarddiskVolume4</Data>

 <Binary>0000000001000000000000002E0004C0091000000F0000C000000000000000000000000000000000</Binary>

</EventData>

</Event>

second error:

Log Name: System

Source: Ntfs

Date: 1/30/2014 9:08:46 PM

Event ID: 137

Task Category: (2)

Level: Error

Keywords: Classic

User: N/A

Computer: EdmondDantes

Description:

The default transaction resource manager on volume \\?\Volume{4cb43dd2-c1fb-49aa-86e7-d9fb59948fd0} encountered a non-retryable error and could not start. The data contains the error code.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

 <Provider Name="Ntfs" />

 <EventID Qualifiers="49156">137</EventID>

 <Level>2</Level>

 <Task>2</Task>

 <Keywords>0x80000000000000</Keywords>

 <TimeCreated SystemTime="2014-01-31T02:08:46.877054600Z" />

 <EventRecordID>24234</EventRecordID>

 <Channel>System</Channel>

 <Computer>EdmondDantes</Computer>

 <Security />

</System>

<EventData>

 <Data>

 </Data>

 <Data>\?\Volume{4cb43dd2-c1fb-49aa-86e7-d9fb59948fd0}</Data>

 <Binary>1C0004000200300002000000890004C0000000007F0000C0000000000000000000000000000000007F0000C0</Binary>

</EventData>

</Event>

critical:

Log Name: System

Source: Microsoft-Windows-Kernel-Power

Date: 1/30/2014 9:08:43 PM

Event ID: 41

Task Category: (63)

Level: Critical

Keywords: ŐM

User: SYSTEM

Computer: EdmondDantes

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

 <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

 <EventID>41</EventID>

 <Version>3</Version>

 <Level>1</Level>

 <Task>63</Task>

 <Opcode>0</Opcode>

 <Keywords>0x8000000000000002</Keywords>

 <TimeCreated SystemTime="2014-01-31T02:08:43.708335600Z" />

 <EventRecordID>24228</EventRecordID>

 <Correlation />

 <Execution ProcessID="4" ThreadID="8" />

 <Channel>System</Channel>

 <Computer>EdmondDantes</Computer>

 <Security UserID="S-1-5-18" />

</System>

<EventData>

 <Data Name="BugcheckCode">0</Data>

 <Data Name="BugcheckParameter1">0x0</Data>

 <Data Name="BugcheckParameter2">0x0</Data>

 <Data Name="BugcheckParameter3">0x0</Data>

 <Data Name="BugcheckParameter4">0x0</Data>

 <Data Name="SleepInProgress">0</Data>

 <Data Name="PowerButtonTimestamp">0</Data>

 <Data Name="BootAppStatus">0</Data>

</EventData>

</Event>

I hope that this helps you.
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Anonymous

2014-01-30T23:47:30+00:00

Mr. Pohanti,

I just tried the fix you recommended and it was unable to do anything for me. It gave me an error of "87".

Do you have any other ideas on how to possibly fix this issue?
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Anonymous

2014-01-29T08:44:04+00:00

Hi,

Refer to the link to run DISM tool to fix corruption errors:

Refer to the section “Use the inbox Deployment Image Servicing and Management (DISM) tool to fix corruption errors”

http://support.microsoft.com/kb/947821/en-us

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, you can refer to the following steps to back the registry files on the computer:

a)            Press Windows and r key to open the run box.

b)            Type ‘regedit’ and press Enter from the keyboard.

c)            Open the file option on the menu bar.

d)            Click on Export and save the file with a name on the desktop.

If you want to backup the file, you can do so by double clicking the file that you have saved on the desktop.

If the issue still persists, you may contact the Amazon.

Please feel free to ask more queries on Windows.
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