Error: 0x80070003 when installing KB 2919355

Anonymous
2014-05-14T19:28:30+00:00

This error appears to be related to expected files, folders or registry paths that are missing.

One commonly reported folder being missing is the C:\Users\Default folder.

Open the File Explorer, expand C, and expand the Users folder.

If there is no folder named Default, create one.

If C:\Users\Default exists please use the following guidance:

Run the Windows Update Troubleshooter, then open Windows Update and try to install the update again.

Then run the DISM tool

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Promptwindow, enter the following commands. Press the Enter key after each command:
    1. DISM.exe /Online /Cleanup-image /Scanhealth
    2. DISM.exe /Online /Cleanup-image /Restorehealth
  4. To close the Administrator: Command prompt window, type Exit, and then press Enter.
  5. Run Windows Update again.

If you have C:\Users\Default and you have used the Windows Update troubleshooter and completed the DISM commands but still experience Error 0x80070003 please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

99 answers

Sort by: Oldest
  1. Anonymous
    2014-05-28T18:58:28+00:00

    It's about making sure people are protected.  If I'm wrong, then we need to get Microsoft to fix what is not working as it should be.  If I'm right, then it's just a matter of reoffered updates that should be reinstalled.  Bottom line Microsoft does indeed intend that anyone without KB2919355 to get the updates they are supposed to have.  So if either one of us is wrong, we'll get it fixed up.

    I'm testing again on a clean new 8.1 without KB2919355.  First patching I get 45 updates of which there are three updates specifically listed as being offered up to those WITHOUT KB2919355:

    • KB2961908 without KB2919355
    • KB2962123
    • KB2964757

    After installing KB 2919355 you get to replace these

    http://support.microsoft.com/default.aspx?scid=kb;en-us;2920189 which is exactly the same thing as http://support.microsoft.com/default.aspx?scid=kb;en-us;2961908 except 2961908 is for those without KB2919355

    Same for KB2962123.  After installing KB2919355 you get KB2965065 both patch https://technet.microsoft.com/library/security/ms14-027

    They have to replace bits post KB2919355, but it's the same vulnerability being patched.

    http://support.microsoft.com/default.aspx?scid=kb;en-us;2964757 is replaced by 2962140

    (http://support.microsoft.com/kb/2962140/            )

    Description of the security update for Juniper Networks Windows in-box Junos Pulse client for systems that have update 2919355 installed: May 5, 2014

    (http://support.microsoft.com/kb/2964757/            )

    Description of the security update for Juniper Networks Windows in-box Junos Pulse client for systems that do not have update 2919355 installed: May 5, 2014

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2014-05-28T19:16:51+00:00

    I'm still in the process of doing a few steps that I do prior to running windows update, disk cleanup, /startcomponentcleanup, running /restorehealth and /scanhealth to make sure no corruption exists, etc., and I should be ready to install updates within the hour (not sure why I get 1 more "important updates" than most others are getting [45]).

    EDIT:

    Do you know if there is a list of the 45 updates most are getting after doing a repair install or clean install of 8.1? I'm curious to know which 1 is the extra one and why I'm getting 1 more update than it seems everyone else (46 vs 45).

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2014-05-28T20:36:54+00:00

    Keep in mind this is just the Windows patches.  So if you have Office or some other piece of software, you may be catching an additional update for those platforms.  As soon as this reboots from installing 2919355 I can grab a list.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2014-05-28T20:44:58+00:00

    Awesome, thanks =]

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2014-05-28T21:35:40+00:00

    So here's the 11 updates post KB2919355:

    2955164  May update rollup, non security,  needs 2919355 installed.  Not needed if you don't have 2919355 installed.

    The below four updates are security updates that one receives when you don't have 2919355 installed. Once you do, they are offered again to now secure your system with post 2919355 fixes: 

    KB2953522  MS14-029 IE (you get the prior one without KB2919355)

    2920189  UEFI update  - again you get this before it’s applied

    2926765  MS14-027 – Windows shell – again you get before 2919355 is applied

    2962140  Juniper networks (get it pre 2919355)

    These four security updates get offered to a system that does not have KB2919355 installed as well.  They are slightly different kb numbers reflecting that it’s a different update, but they are patching the same thing as the pre2919355 code.

    Rest of the list are not security updates – thus do not leave machine in vulnerable condition.

    2954879  update for .net native – not a security update

    2939153  antimalware platform update needed post 2919355

    2950153  WUSA freezes when you install an update – only needed post 2919355

    2956575 Store and update client improvements – needed post 2919355

    2958262  Compat update for Windows 8.1 – needed post 2919355

    2965065  Latest version of bootmgr – again needed post 2919355

    All of the seven non security updates – are only needed post 2919355.  The four security updates you receive them if you can't get 2919355 installed.

    They aren’t holding anything back.  These are not needed on a pre2919355 platform.  Once you get KB2919355 installed then you get offered up what you need.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments