Error: 0x80070003 when installing KB 2919355

Anonymous
2014-05-14T19:28:30+00:00

This error appears to be related to expected files, folders or registry paths that are missing.

One commonly reported folder being missing is the C:\Users\Default folder.

Open the File Explorer, expand C, and expand the Users folder.

If there is no folder named Default, create one.

If C:\Users\Default exists please use the following guidance:

Run the Windows Update Troubleshooter, then open Windows Update and try to install the update again.

Then run the DISM tool

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Promptwindow, enter the following commands. Press the Enter key after each command:
    1. DISM.exe /Online /Cleanup-image /Scanhealth
    2. DISM.exe /Online /Cleanup-image /Restorehealth
  4. To close the Administrator: Command prompt window, type Exit, and then press Enter.
  5. Run Windows Update again.

If you have C:\Users\Default and you have used the Windows Update troubleshooter and completed the DISM commands but still experience Error 0x80070003 please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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  1. 0x00000000 40,810 Reputation points
    2014-06-09T15:04:24+00:00

    Glad to know that you have resolved the issue.

    Good luck!

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  2. Anonymous
    2014-06-08T23:28:26+00:00

    Hi

    I went to Microsoft Support and after 4 days of work a Technician eventually got the dreaded update KB2919355 installed. To do so he had to reinstall Windows 8 then 8.1. Satyajit was the technician who succeeded. He was good and very helpful during this process.

    Cheers

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  3. 0x00000000 40,810 Reputation points
    2014-06-04T13:37:07+00:00

    @RobbieMcLaughlan

    That post was addressed to JoeM999

    Thanks for your information anyway.

    I think you can get free help with kb2919355 from Microsoft till June,8

    We have a little  time.

    You may continue this thread as you wish.

    Open the folder   C:\Windows\System32\Dism in the file explorer in a table mode (interested in the date of changing) and make a screenshot of all  files in the folder , please.

    UPD: also try to

      -   check you computer for viruses & malware

      -   disable Superfetch   (SysMain)  in  control panel - administration -  services

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  4. Anonymous
    2014-06-04T04:24:41+00:00

    Hi

    I carried out the above and the logs are stored in the following path

    https://onedrive.live.com/?cid=037B7A0F229FFF0C&id=37B7A0F229FFF0C%215904

    I see on the next message you sent me to contact Microsoft support.

    Should I still do this?

    Cheers

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  5. 0x00000000 40,810 Reputation points
    2014-06-03T15:08:26+00:00

    @ RobbieMcLaughlan

    I suggest you to call Microsoft  support directly as standard procedure gave nothing.

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