Error: 0x80070003 when installing KB 2919355

Anonymous
2014-05-14T19:28:30+00:00

This error appears to be related to expected files, folders or registry paths that are missing.

One commonly reported folder being missing is the C:\Users\Default folder.

Open the File Explorer, expand C, and expand the Users folder.

If there is no folder named Default, create one.

If C:\Users\Default exists please use the following guidance:

Run the Windows Update Troubleshooter, then open Windows Update and try to install the update again.

Then run the DISM tool

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Promptwindow, enter the following commands. Press the Enter key after each command:
    1. DISM.exe /Online /Cleanup-image /Scanhealth
    2. DISM.exe /Online /Cleanup-image /Restorehealth
  4. To close the Administrator: Command prompt window, type Exit, and then press Enter.
  5. Run Windows Update again.

If you have C:\Users\Default and you have used the Windows Update troubleshooter and completed the DISM commands but still experience Error 0x80070003 please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-05-31T23:22:40+00:00

    Hi

    I am not sure of the exact date but probably about February 2013

    Cheers

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  2. Anonymous
    2014-05-31T16:48:45+00:00

    Out of curiosity, why would Start8 be an issue?

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  3. 0x00000000 40,810 Reputation points
    2014-05-31T11:24:00+00:00

    When was the upgrade from Windows XP to Windows 8 ?

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  4. Anonymous
    2014-05-31T08:10:35+00:00

    Hi

    Not as far as I am aware. I have certainly never downloaded any of these willingly.

    I went from Windows XP directly to Windows 8 Pro. I bought a disc and installed it into my computer.

    Then when Windows 8.1 became available I downloaded it from the Microsoft Website. 

    Cheers Robbie

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  5. Anonymous
    2014-05-29T00:44:33+00:00

    That was an interesting read, shedding light on numerous things I had no clue about.  Thanks a bunch :D

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