This error appears to be related to expected files, folders or registry paths that are missing. One commonly reported folder being missing is the C:\Users\Default folder. Open the File Explorer, expand C, and expand the Users folder. If there is no folder named Default , create one. If C:\Users\Default exists please use the following guidance: Run the Windows Update Troubleshooter , then open Windows Update and try to install the update again. Then run the DISM tool Swipe in from the right edge of the screen, and then tap Search . (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.) Enter command prompt in the search box. In the list of results, swipe down on or right-click Command Prompt , and then tap or click Run as administrator . In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command: DISM.exe /Online /Cleanup-image /Scanhealth DISM.exe /Online /Cleanup-image /Restorehealth To close the Administrator: Command prompt window, type Exit, and then press Enter. Run Windows Update again. If you have C:\Users\Default and you have used the Windows Update troubleshooter and completed the DISM commands but still experience Error 0x80070003 please contact Microsoft Support so that we can further investigate your issue.

I solved my problem with this update. Maybe my solution will help some of you. Initially, I got an error when trying to install KB2919355 through Windows Automatic Update. Following various posts, I reset windows update and tried installing the update manually. KB2919355 installed, but I was offered KB2919355 again at 196.9 MB. I then found out that this equated to 5 other updates that are part of Update 1. I tried again. KB2919355 installed no problem, but the next update in order, KB2932046, would not install and returned error 0x80070003. Searching for a solution to this problem on this forum, I came up dry. Through various circumstances, I decided to try KB2932046 again with my ethernet cable unplugged. Holy cow, success. That was followed by a successful install of the remaining components of Update 1 and all new updates. If your computer is connected to a network when trying to install the updates, remove it from the network. Sounds crazy, but give it a try.

That's the listing of updates on a clean 8.1 install. Notice the language in there regarding the patches without KB2919355? Those are then installed again post KB2919355 as you now need a revised version of the update for your patched system.

As I stated above, there are some non security updates that get offered up that would not be needed on a non KB2919355 system and not offered on a non KB2919355 system. http://support.microsoft.com/default.aspx?scid=kb;en-us;2965065 for example is post KB2919355. As I recall off the top of my head, certain updates have to get reinstalled now that KB2919355 is installed. I think it was the IE update that was offered up before 2919355 is installed and then after 2919355 is installed. I'll get my list, you get yours.

As I stated previously, I will post the kb numbers in a few hours as I cleared the update cache and needed to do a repair install to grab the kb numbers. There's a few simply questions here that should be thought about... If all patches and updates are available without the need of kb2919355 being installed, then what 11 patches are only appearing after successfully installing 2919355? What's more likely, that I and other users are imagining 11 patches showing up only after kb2919355 is installed, or that there are actually 11 patches that only show up once kb2919355 is installed?

I have a machine that can't get 2919355 installed. Assuming that WU otherwise functions (granted that may be an if), they will be offered up the rest of the security updates for both May and June as there are versions both with and without the need for 2919355. They get offered up via Windows update automatically, there is no 'hunting down' of updates needed. I have systems with and without and I'm not seeing patches withheld. Again, list the KBs please?

Error: 0x80070003 when installing KB 2919355

Anonymous

This error appears to be related to expected files, folders or registry paths that are missing.

One commonly reported folder being missing is the C:\Users\Default folder.

Open the File Explorer, expand C, and expand the Users folder.

If there is no folder named Default, create one.

If C:\Users\Default exists please use the following guidance:

Run the Windows Update Troubleshooter, then open Windows Update and try to install the update again.

Then run the DISM tool

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

Enter command prompt in the search box.
In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
In the Administrator: Command Promptwindow, enter the following commands. Press the Enter key after each command:
1. DISM.exe /Online /Cleanup-image /Scanhealth
2. DISM.exe /Online /Cleanup-image /Restorehealth
To close the Administrator: Command prompt window, type Exit, and then press Enter.
Run Windows Update again.

If you have C:\Users\Default and you have used the Windows Update troubleshooter and completed the DISM commands but still experience Error 0x80070003 please contact Microsoft Support so that we can further investigate your issue.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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99 answers

Anonymous

2014-05-28T22:44:01+00:00

I solved my problem with this update. Maybe my solution will help some of you. Initially, I got an error when trying to install KB2919355 through Windows Automatic Update. Following various posts, I reset windows update and tried installing the update manually. KB2919355 installed, but I was offered KB2919355 again at 196.9 MB. I then found out that this equated to 5 other updates that are part of Update 1. I tried again. KB2919355 installed no problem, but the next update in order, KB2932046, would not install and returned error 0x80070003. Searching for a solution to this problem on this forum, I came up dry. Through various circumstances, I decided to try KB2932046 again with my ethernet cable unplugged. Holy cow, success. That was followed by a successful install of the remaining components of Update 1 and all new updates. If your computer is connected to a network when trying to install the updates, remove it from the network. Sounds crazy, but give it a try.
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Anonymous

2014-05-28T21:39:51+00:00

That's the listing of updates on a clean 8.1 install. Notice the language in there regarding the patches without KB2919355? Those are then installed again post KB2919355 as you now need a revised version of the update for your patched system.
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Anonymous

2014-05-28T17:26:29+00:00

As I stated above, there are some non security updates that get offered up that would not be needed on a non KB2919355 system and not offered on a non KB2919355 system. http://support.microsoft.com/default.aspx?scid=kb;en-us;2965065 for example is post KB2919355.

As I recall off the top of my head, certain updates have to get reinstalled now that KB2919355 is installed. I think it was the IE update that was offered up before 2919355 is installed and then after 2919355 is installed.

I'll get my list, you get yours.
Was this answer helpful?

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Anonymous

2014-05-28T17:13:09+00:00
As I stated previously, I will post the kb numbers in a few hours as I cleared the update cache and needed to do a repair install to grab the kb numbers.

There's a few simply questions here that should be thought about...
1. If all patches and updates are available without the need of kb2919355 being installed, then what 11 patches are only appearing after successfully installing 2919355?
2. What's more likely, that I and other users are imagining 11 patches showing up only after kb2919355 is installed, or that there are actually 11 patches that only show up once kb2919355 is installed?
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-28T17:00:55+00:00

I have a machine that can't get 2919355 installed. Assuming that WU otherwise functions (granted that may be an if), they will be offered up the rest of the security updates for both May and June as there are versions both with and without the need for 2919355.

They get offered up via Windows update automatically, there is no 'hunting down' of updates needed.

I have systems with and without and I'm not seeing patches withheld.

Again, list the KBs please?
Was this answer helpful?

0 comments No comments