This error appears to be related to expected files, folders or registry paths that are missing. One commonly reported folder being missing is the C:\Users\Default folder. Open the File Explorer, expand C, and expand the Users folder. If there is no folder named Default , create one. If C:\Users\Default exists please use the following guidance: Run the Windows Update Troubleshooter , then open Windows Update and try to install the update again. Then run the DISM tool Swipe in from the right edge of the screen, and then tap Search . (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.) Enter command prompt in the search box. In the list of results, swipe down on or right-click Command Prompt , and then tap or click Run as administrator . In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command: DISM.exe /Online /Cleanup-image /Scanhealth DISM.exe /Online /Cleanup-image /Restorehealth To close the Administrator: Command prompt window, type Exit, and then press Enter. Run Windows Update again. If you have C:\Users\Default and you have used the Windows Update troubleshooter and completed the DISM commands but still experience Error 0x80070003 please contact Microsoft Support so that we can further investigate your issue.

Tried all of the above. Still does not work!!

The solution is a repair install. It will fix the corruption and allow for a successful install of KB2919355

This speaks to the failure of Microsoft, not end users. This was caused by Microsoft, whichever way you slice it. I do believe you make an excellent point that probably plays fairly highly into the issues surrounding KB2919355, however, upgrading from multiple platforms is not the fault of consumers. Microsoft made it impossible to clean install Windows 8 onto a HDD unless it contained a previously installed windows OS, and even then they were pushing upgrades and not selling system build discs except at 4x the price of their initial upgrade price. This took a bit of finagling to get around, and although a simple fix was discovered fairly shortly after Windows was RTM, most users wouldn't have been aware of it. Only those of us with experience in the pros of doing a clean install over an upgrade would have searched and found that if you installed a previous Windows OS on a HDD once, you could reformat the drive to your heart's content and clean install 8 as many times as you wanted. I ended up discovering this a day after multiple failed attempts at installing 8 on a brand new Momentus XT. The problem has always been Microsoft and their wish washy leadership and message with Windows 8, which was rushed to market earlier than it should of been and Microsoft suffered a huge backlash for it. End users can not be blamed for upgrading from multiple platforms when Microsoft was the reason they had to.

The link just opens to his twitter page... do you have the link to tweet you wanted me to see? My purpose here isn't to be an ****... I'm simply trying to help end users get past the corruption KB2919355 causes and get it installed on their system. Microsoft has been aware of this issue since at least the beginning of April and have had more than 6 weeks to help users resolve the corruption issues... instead they're peacocking and denying it causes system file corruption and doing nothing this far to admit they massively screwed up and offer a fix to get 2919355 installed and fix the system file corruption. I stumbled across a fix that cures all 2919355 problems accidentally, and it appears I'm the only user to do so... I'm simply trying to help others as Microsoft has already began holding patches from those without KB2919355, as there are 11 that will become available once 2919355 is installed (not the package of updates that show up via windows update, but the actual 2919355 update which in standalone form is around 640MB. In regards to Windows 8.1... 8.1 is free, period (obviously the user will need to have Windows 8, however 8.1 isn't an "update", it's, for all intents and purposes, a new OS) This is why there is no "activation" key for 8.1, you simply use your Windows 8 activation key to activate it. I know this not only from experience, but by speaking with multiple Microsoft activation customer service reps. However, don't confuse "activation key" with "product key", as they are not the same thing in regards to Windows 8 and 8.1. Due to Microsoft's licensing structure change that came with the rollout of Windows 8, generic product keys were publicized by Microsoft for Windows 8 and 8.1 installs that will be required in order to access the installer. These generic keys are freely available for all Windows 8/8.1 versions by googling them. These generic product keys are only there to gain access to the installer and once Windows is booted into, the end user will need to go to PC Settings - Activate and enter their activation key in order to activate windows, thereby removing the watermark and allowing personalizations to become unlocked. More likely that not, Microsoft was attempting to safeguard it's OS from KMS activators by requiring a PK before the installer allows you to install... then it backfired. Users with valid activation keys experienced the same thing I did... upon reinstalling Windows 8 (not 8.1, but 8) on the same computer, the product key I bought from Microsoft no longer worked to get past the installer, even though it worked to activate Windows. This is why Microsoft released generic product keys for all versions of 8/8.1 (core, pro, enterprise, etc.). What version of 8.1 do you have? If it's x64 Pro, I can upload my ISO I grabbed from the 8.1 installer when I went from 8 to 8.1.

How do you get to Windows 8.1 installer when I downloaded it as an update to Widows 8?

Error: 0x80070003 when installing KB 2919355

Anonymous

This error appears to be related to expected files, folders or registry paths that are missing.

One commonly reported folder being missing is the C:\Users\Default folder.

Open the File Explorer, expand C, and expand the Users folder.

If there is no folder named Default, create one.

If C:\Users\Default exists please use the following guidance:

Run the Windows Update Troubleshooter, then open Windows Update and try to install the update again.

Then run the DISM tool

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

Enter command prompt in the search box.
In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
In the Administrator: Command Promptwindow, enter the following commands. Press the Enter key after each command:
1. DISM.exe /Online /Cleanup-image /Scanhealth
2. DISM.exe /Online /Cleanup-image /Restorehealth
To close the Administrator: Command prompt window, type Exit, and then press Enter.
Run Windows Update again.

If you have C:\Users\Default and you have used the Windows Update troubleshooter and completed the DISM commands but still experience Error 0x80070003 please contact Microsoft Support so that we can further investigate your issue.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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99 answers

Anonymous

2017-07-21T19:10:06+00:00

Tried all of the above. Still does not work!!
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2 people found this answer helpful.

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Anonymous

2014-06-03T00:38:37+00:00

The solution is a repair install. It will fix the corruption and allow for a successful install of KB2919355
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2014-06-02T20:29:43+00:00

This speaks to the failure of Microsoft, not end users. This was caused by Microsoft, whichever way you slice it.

I do believe you make an excellent point that probably plays fairly highly into the issues surrounding KB2919355, however, upgrading from multiple platforms is not the fault of consumers. Microsoft made it impossible to clean install Windows 8 onto a HDD unless it contained a previously installed windows OS, and even then they were pushing upgrades and not selling system build discs except at 4x the price of their initial upgrade price. This took a bit of finagling to get around, and although a simple fix was discovered fairly shortly after Windows was RTM, most users wouldn't have been aware of it. Only those of us with experience in the pros of doing a clean install over an upgrade would have searched and found that if you installed a previous Windows OS on a HDD once, you could reformat the drive to your heart's content and clean install 8 as many times as you wanted. I ended up discovering this a day after multiple failed attempts at installing 8 on a brand new Momentus XT.

The problem has always been Microsoft and their wish washy leadership and message with Windows 8, which was rushed to market earlier than it should of been and Microsoft suffered a huge backlash for it. End users can not be blamed for upgrading from multiple platforms when Microsoft was the reason they had to.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2014-05-26T14:44:05+00:00

The link just opens to his twitter page... do you have the link to tweet you wanted me to see?

My purpose here isn't to be an ****... I'm simply trying to help end users get past the corruption KB2919355 causes and get it installed on their system. Microsoft has been aware of this issue since at least the beginning of April and have had more than 6 weeks to help users resolve the corruption issues... instead they're peacocking and denying it causes system file corruption and doing nothing this far to admit they massively screwed up and offer a fix to get 2919355 installed and fix the system file corruption.

I stumbled across a fix that cures all 2919355 problems accidentally, and it appears I'm the only user to do so... I'm simply trying to help others as Microsoft has already began holding patches from those without KB2919355, as there are 11 that will become available once 2919355 is installed (not the package of updates that show up via windows update, but the actual 2919355 update which in standalone form is around 640MB.

In regards to Windows 8.1... 8.1 is free, period (obviously the user will need to have Windows 8, however 8.1 isn't an "update", it's, for all intents and purposes, a new OS) This is why there is no "activation" key for 8.1, you simply use your Windows 8 activation key to activate it. I know this not only from experience, but by speaking with multiple Microsoft activation customer service reps. However, don't confuse "activation key" with "product key", as they are not the same thing in regards to Windows 8 and 8.1.

Due to Microsoft's licensing structure change that came with the rollout of Windows 8, generic product keys were publicized by Microsoft for Windows 8 and 8.1 installs that will be required in order to access the installer. These generic keys are freely available for all Windows 8/8.1 versions by googling them. These generic product keys are only there to gain access to the installer and once Windows is booted into, the end user will need to go to PC Settings - Activate and enter their activation key in order to activate windows, thereby removing the watermark and allowing personalizations to become unlocked. More likely that not, Microsoft was attempting to safeguard it's OS from KMS activators by requiring a PK before the installer allows you to install... then it backfired. Users with valid activation keys experienced the same thing I did... upon reinstalling Windows 8 (not 8.1, but 8) on the same computer, the product key I bought from Microsoft no longer worked to get past the installer, even though it worked to activate Windows. This is why Microsoft released generic product keys for all versions of 8/8.1 (core, pro, enterprise, etc.).

What version of 8.1 do you have? If it's x64 Pro, I can upload my ISO I grabbed from the 8.1 installer when I went from 8 to 8.1.
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1 person found this answer helpful.

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Anonymous

2014-05-25T08:50:21+00:00

How do you get to Windows 8.1 installer when I downloaded it as an update to Widows 8?
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1 person found this answer helpful.

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