This error appears to be related to expected files, folders or registry paths that are missing. One commonly reported folder being missing is the C:\Users\Default folder. Open the File Explorer, expand C, and expand the Users folder. If there is no folder named Default , create one. If C:\Users\Default exists please use the following guidance: Run the Windows Update Troubleshooter , then open Windows Update and try to install the update again. Then run the DISM tool Swipe in from the right edge of the screen, and then tap Search . (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.) Enter command prompt in the search box. In the list of results, swipe down on or right-click Command Prompt , and then tap or click Run as administrator . In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command: DISM.exe /Online /Cleanup-image /Scanhealth DISM.exe /Online /Cleanup-image /Restorehealth To close the Administrator: Command prompt window, type Exit, and then press Enter. Run Windows Update again. If you have C:\Users\Default and you have used the Windows Update troubleshooter and completed the DISM commands but still experience Error 0x80070003 please contact Microsoft Support so that we can further investigate your issue.

Please see the following message I got when I tried these instructions. Microsoft Windows [Version 6.3.9600] (c) 2013 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>DISM.exe/Online/Cleanup-image/Scanhealth Deployment Image Servicing and Management tool Version: 6.3.9600.16384 Error: 87 The online/cleanup-image/scanhealth option is unknown. For more information, refer to the help by running DISM.exe /?. You need spaces between the parameters you pass to DISM.exe: DISM.exe /Online /Cleanup-image /Scanhealth Try again with spaces. You should be able to copy/paste the commands directly from this thread.

I stopped responding to the multitude of threads I posted on for fixing KB2919355 errors, as majority of individuals who have the problem don't understand the concept of researching the issue their having and reading prior posts within the threads. Your first step might want to be simply googling "error 80070003", and any of the first 10 returned results would show you how to fix your problem. We're now several months past the resolution of all KB2919355 issues, and still end users are having problems because they refuse to take time to some very simple, basic research. Why should anyone take time to help you when you positively refuse to help yourself? If you don't want to take the time to research the issue you're having, go buy a remote assistance or geek squad tech package... otherwise, don't be surprised when people like me simply stop responding to support requests. Since you failed to do your due diligence and couldn't be bothered to do a simple google search, here is the tutorial I've posted over TEN times on multiple threads, 5 of which I know for a fact where microsoft threads for KB2919355. The following fixes the Component Store Corruption KB2919355 AND Windows Update causes... The following DISM commands must be given in the chronological sequential order of: First (Fixes Component Store Corruption; Should 1 or 2 fail with an error, rerun. If either fails a second time, you will need to do a repair install, see tutorial at bottom ): 1. dism /online /cleanup-image /startcomponentcleanup 2. dism /online /cleanup-image /restorehealth Restart 4. sfc /scannow Restart Second: ("Resets" Windows Update ) Create bat and run as ADMIN : net stop wuauserv rmdir /s /q C:\Windows\SoftwareDistribution\DataStore rmdir /s /q C:\Windows\SoftwareDistribution\Download net start wuauserv pause Restart ‪#‎ WARNING‬ : this was not a fast process... component cleanup took almost 5 hours. Prior to the above sequential steps, I did an install repair (used iso to "upgrade" Win 8.1 Pro to Win 8.1 Pro) as a last ditch effort (after half a day of researching a fix and finding none) to get rid of the corruption... it didn't solve it btw. The insane amount of time could have been due to the install repair, or it could have been because of whatever ‪#‎WindowsUpdate‬ mucked up the first time around trying to install this update (this will become known after another user affected by the corruption causing KB2919355 completes the steps). ‪#‎ ADVICE‬ : run the commands from a bat for an unattended fix. For whatever reason, if these commands are run, but not in chronological sequence, the corruption will remain. If you do choose to create a batch file, make sure you add the command "pause" [without quotations] on the next line after the last command. This prevents the window from closing automatically following the last command, allowing you to review everything done and any errors received. You can also pipe the output to a text file. ADVICE: Download the updates included in KB2919355 individually and install... or do as old Van Winkle did and find a tree. ***If the above fails to get rid of the Component Store Corruption (steps 1,2, or 4 fail), then an install repair (upgrade to your same version of windows) will be required. Also, d ownload [search] "Microsoft Safety Scanner" from the Microsoft website (I apologize, as I don't remember the thread I found the link on) and run it in full mode either way. *** Tutorial for Repair Install "upgrade" http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html Once KB2919355 causes corruption to the extent that /restorehealth no longer operates without errors, there is nothing further than can be done to repair the corruption, except a Repair Install. DISM /restorehealth was designed to fix component store corruption and is the only application able to do so. Windows Update and KB2919355 causes system corruption to such an extent that using /source and pointing to the installation media or a working windows 8 installtion without corruption does nothing and /restorehealth still fails. DO NOT, I REPEAT, DO NOT REFRESH/RESET YOUR PC. ‪ ‪#‎Windows8‬ ‪#‎ComponentStore‬ ‪#‎WindowsADK ‬ ‪#‎ComponentStoreCorruption‬ http://www.infoworld.com/t/microsoft-windows/microsoft-posts-tips-overcoming-windows-81-update-kb-2919355-errors-242603

C:\Users\Compaq_Administrator.ROBBIE\SkyDrive\CBS log file. I hope I have this link right!

Thanks for your help Warp9 I tried the commands with spaces and the following is the result Microsoft Windows [Version 6.3.9600] (c) 2013 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>dism.exe /Online /Cleanup-image /Scanhealth Deployment Image Servicing and Management tool Version: 6.3.9600.16384 Image Version: 6.3.9600.16384 [==========================100.0%==========================] The component store is repairable. The operation completed successfully. C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth Deployment Image Servicing and Management tool Version: 6.3.9600.16384 Image Version: 6.3.9600.16384 [==========================100.0%==========================] The restore operation failed. Either the repair source was not found or the comp onent store cannot be repaired. Error: 0x800f081f DISM failed. No operation was performed. For more information, review the log file. The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log C:\WINDOWS\system32> What do I do now

It may also be worth noting that the C:\Users\Default folder is not the only one for which anecdotal evidence exists that, if missing from it's proper place, the update will fail. The lack of a ProgramData/Microsoft/Windows/Start Menu/System Tools has been mentioned as another possible/probable culprit in the Answers Community threads " KB2919355 (Windows 8.1 Update) Fails on Windows 8.1 Pro with error Code 80070057. " (pg. 2) and the now-locked " KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center " (pg. 23, among others).

Error: 0x80070003 when installing KB 2919355

Anonymous

This error appears to be related to expected files, folders or registry paths that are missing.

One commonly reported folder being missing is the C:\Users\Default folder.

Open the File Explorer, expand C, and expand the Users folder.

If there is no folder named Default, create one.

If C:\Users\Default exists please use the following guidance:

Run the Windows Update Troubleshooter, then open Windows Update and try to install the update again.

Then run the DISM tool

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

Enter command prompt in the search box.
In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
In the Administrator: Command Promptwindow, enter the following commands. Press the Enter key after each command:
1. DISM.exe /Online /Cleanup-image /Scanhealth
2. DISM.exe /Online /Cleanup-image /Restorehealth
To close the Administrator: Command prompt window, type Exit, and then press Enter.
Run Windows Update again.

If you have C:\Users\Default and you have used the Windows Update troubleshooter and completed the DISM commands but still experience Error 0x80070003 please contact Microsoft Support so that we can further investigate your issue.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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99 answers

Anonymous

2014-05-19T14:20:43+00:00

Please see the following message I got when I tried these instructions.

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>DISM.exe/Online/Cleanup-image/Scanhealth

Deployment Image Servicing and Management tool

Version: 6.3.9600.16384

Error: 87

The online/cleanup-image/scanhealth option is unknown.

For more information, refer to the help by running DISM.exe /?.

You need spaces between the parameters you pass to DISM.exe:

DISM.exe /Online /Cleanup-image /Scanhealth

Try again with spaces. You should be able to copy/paste the commands directly from this thread.
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Anonymous

2014-10-15T17:00:16+00:00
I stopped responding to the multitude of threads I posted on for fixing KB2919355 errors, as majority of individuals who have the problem don't understand the concept of researching the issue their having and reading prior posts within the threads.

Your first step might want to be simply googling "error 80070003", and any of the first 10 returned results would show you how to fix your problem.

We're now several months past the resolution of all KB2919355 issues, and still end users are having problems because they refuse to take time to some very simple, basic research. Why should anyone take time to help you when you positively refuse to help yourself? If you don't want to take the time to research the issue you're having, go buy a remote assistance or geek squad tech package... otherwise, don't be surprised when people like me simply stop responding to support requests.

Since you failed to do your due diligence and couldn't be bothered to do a simple google search, here is the tutorial I've posted over TEN times on multiple threads, 5 of which I know for a fact where microsoft threads for KB2919355.

The following fixes the Component Store Corruption KB2919355 AND Windows Update causes...

The following DISM commands must be given in the chronological sequential order of:

First

(Fixes Component Store Corruption; Should 1 or 2 fail with an error, rerun. If either fails a second time, you will need to do a repair install, see tutorial at bottom):

1.dism /online /cleanup-image /startcomponentcleanup

2. dism /online /cleanup-image /restorehealth
1. Restart
4. sfc /scannow
1. Restart
Second:

("Resets" Windows Update)
1. Create bat and run as ADMIN:
net stop wuauserv

rmdir /s /q C:\Windows\SoftwareDistribution\DataStore

rmdir /s /q C:\Windows\SoftwareDistribution\Download

net start wuauserv

pause
1. Restart
‪#‎ WARNING‬:

this was not a fast process... component cleanup took almost 5 hours. Prior to the above sequential steps, I did an install repair (used iso to "upgrade" Win 8.1 Pro to Win 8.1 Pro) as a last ditch effort (after half a day of researching a fix and finding none) to get rid of the corruption... it didn't solve it btw. The insane amount of time could have been due to the install repair, or it could have been because of whatever ‪#‎WindowsUpdate‬ mucked up the first time around trying to install this update (this will become known after another user affected by the corruption causingKB2919355 completes the steps).

‪#‎ ADVICE‬:

run the commands from a bat for an unattended fix. For whatever reason, if these commands are run, but not in chronological sequence, the corruption will remain. If you do choose to create a batch file, make sure you add the command "pause" [without quotations] on the next line after the last command. This prevents the window from closing automatically following the last command, allowing you to review everything done and any errors received. You can also pipe the output to a text file.

ADVICE:

Download the updates included in KB2919355 individually and install... or do as old Van Winkle did and find a tree.

***If the above fails to get rid of the Component Store Corruption (steps 1,2, or 4 fail), then an install repair (upgrade to your same version of windows) will be required. Also, download [search] "Microsoft Safety Scanner" from the Microsoft website (I apologize, as I don't remember the thread I found the link on) and run it in full mode either way.***

Tutorial for Repair Install "upgrade"

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html
- Once KB2919355 causes corruption to the extent that /restorehealth no longer operates without errors, there is nothing further than can be done to repair the corruption, except a Repair Install. DISM /restorehealth was designed to fix component store corruption and is the only application able to do so. Windows Update and KB2919355 causes system corruption to such an extent that using /source and pointing to the installation media or a working windows 8 installtion without corruption does nothing and /restorehealth still fails.
DO NOT, I REPEAT, DO NOT REFRESH/RESET YOUR PC.

‪‪#‎Windows8‬ ‪#‎ComponentStore‬ ‪#‎WindowsADK ‬‪#‎ComponentStoreCorruption‬

http://www.infoworld.com/t/microsoft-windows/microsoft-posts-tips-overcoming-windows-81-update-kb-2919355-errors-242603
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Anonymous

2014-05-25T08:45:58+00:00

C:\Users\Compaq_Administrator.ROBBIE\SkyDrive\CBS log file.

I hope I have this link right!
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Anonymous

2014-05-20T09:48:05+00:00

Thanks for your help Warp9

I tried the commands with spaces and the following is the result

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>dism.exe /Online /Cleanup-image /Scanhealth

Deployment Image Servicing and Management tool

Version: 6.3.9600.16384

Image Version: 6.3.9600.16384

[==========================100.0%==========================]

The component store is repairable.

The operation completed successfully.

C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool

Version: 6.3.9600.16384

Image Version: 6.3.9600.16384

[==========================100.0%==========================]

The restore operation failed. Either the repair source was not found or the comp

onent store cannot be repaired.

Error: 0x800f081f

DISM failed. No operation was performed.

For more information, review the log file.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>

What do I do now
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Anonymous

2014-05-17T22:20:30+00:00

It may also be worth noting that the C:\Users\Default folder is not the only one for which anecdotal evidence exists that, if missing from it's proper place, the update will fail. The lack of a ProgramData/Microsoft/Windows/Start Menu/System Tools has been mentioned as another

possible/probable culprit in the Answers Community threads "KB2919355 (Windows 8.1 Update) Fails on Windows 8.1 Pro with error Code 80070057." (pg. 2) and the now-locked "KB2919355 (Windows 8.1 Update) Fails (800f0092 and 80073712) on Windows 8.1 Pro w Media Center" (pg. 23, among others).
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