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Hi Ahmed,
Maybe you could file a complaint by using this link:
https://www.microsoft.com/en-us/mobile/support/contact/email-us/
Kind regards and good luck!
Nokia Lumia 520( cyan) : Airplane mode stuck and rapidly switching on and off
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Anonymous
Find my details:-
software: windows phone 8.1
OS version: 8.10.12393.890
Firmware revision number: 3058.50000.1525.0001
Hardware revision number: 1.5.0.1
radio software version: 2.0.242037.8
chip SOC version: 8227
Extras+info
Lumia cyan
Device activation client 1.4.2.9
Firmware Updater Notifier 1.1.03
..... and so on
Manufacturer:-
RM-914_im_india_269
I was using Lumia Black and updated it to 8.1 ( Cyan) from my phone itself ( official release). I updated to Cyan OS not longer than a month back. Everything was fine, until recently, a couple of days earlier, when I was talking to a freind of mine on my phone, the call dropped. A notification to restart my phone appered so I did it. Ever since I am stuck on the , " Airplane mode". The flight mode will rapidly switch on and off. So, I am unable to use my Sim and thus, no whatsapp, no calls..social life has been paralyzed.
I tried Hard reset ( about menu-> reset your phone) :- three times
Soft reset:- several times
Changed SIM :- a dozen times
Tried the twitter team suggestion ( I had found on this forum itself :- http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-1520-3-and-official-8-1-stuck-airplane-mode/td-p/2855086)
Now trying Nokia Software Recovery Tool 1.5.0 but the problem is that it is downloading 3058.50000.1425.0001, which I beleive is 'Cyan' again. I am also worried, I won't be able to downgrade to Lumia black which I am missing a lot. Anwho, I am currently downloading it and will see what happens, but If Nokia's Technical team can provide a solution for this software/firmware related glitch, I will be a happy fella. I am wondering, about the first occurence of this problem which I researched as being reported on Nokia official forums, 2-3 months back. By now a trustworthy solution should have been found and posted online.
Windows for home | Other | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
91 answers
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Anonymous
2015-08-29T21:20:28+00:00 I had the same problem, tryed the recovery tool but nothing, then i found that you should use the Nokia Software
Update for retail tool and make the installation with it.
it solved for me, hope to help you
Greetings
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Anonymous
2015-08-29T21:34:44+00:00 Helo i am from Mauritius and am facing the same prob but in my case it only shows airplane mode even if i change it...help plz lumia 620
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Anonymous
2015-09-11T15:58:11+00:00 Looks like after acquiring Nokia microsoft has degraded its quality. Never faced such issues with Nokia but now I am facing it. It is ridiculous that a software upgrade breaks lot of phones and no one is there to listen.
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Anonymous
2015-09-12T13:07:44+00:00 I have same problem..i swapped to a htc which had an accident then went back onto my lumina and the phone was stuck on plane mode straight away..