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Hi Ahmed,
Maybe you could file a complaint by using this link:
https://www.microsoft.com/en-us/mobile/support/contact/email-us/
Kind regards and good luck!
Nokia Lumia 520( cyan) : Airplane mode stuck and rapidly switching on and off
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Anonymous
Find my details:-
software: windows phone 8.1
OS version: 8.10.12393.890
Firmware revision number: 3058.50000.1525.0001
Hardware revision number: 1.5.0.1
radio software version: 2.0.242037.8
chip SOC version: 8227
Extras+info
Lumia cyan
Device activation client 1.4.2.9
Firmware Updater Notifier 1.1.03
..... and so on
Manufacturer:-
RM-914_im_india_269
I was using Lumia Black and updated it to 8.1 ( Cyan) from my phone itself ( official release). I updated to Cyan OS not longer than a month back. Everything was fine, until recently, a couple of days earlier, when I was talking to a freind of mine on my phone, the call dropped. A notification to restart my phone appered so I did it. Ever since I am stuck on the , " Airplane mode". The flight mode will rapidly switch on and off. So, I am unable to use my Sim and thus, no whatsapp, no calls..social life has been paralyzed.
I tried Hard reset ( about menu-> reset your phone) :- three times
Soft reset:- several times
Changed SIM :- a dozen times
Tried the twitter team suggestion ( I had found on this forum itself :- http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-1520-3-and-official-8-1-stuck-airplane-mode/td-p/2855086)
Now trying Nokia Software Recovery Tool 1.5.0 but the problem is that it is downloading 3058.50000.1425.0001, which I beleive is 'Cyan' again. I am also worried, I won't be able to downgrade to Lumia black which I am missing a lot. Anwho, I am currently downloading it and will see what happens, but If Nokia's Technical team can provide a solution for this software/firmware related glitch, I will be a happy fella. I am wondering, about the first occurence of this problem which I researched as being reported on Nokia official forums, 2-3 months back. By now a trustworthy solution should have been found and posted online.
Windows for home | Other | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
91 answers
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Anonymous
2015-08-27T05:40:51+00:00 A lot of incidents happened before where companies recalled their products, even after years of selling, in order to fix or replace the defected product. I have been reading a lot of people complaining about this issue, including myself. Most of us experienced this problem in association with the update, so I strongly believe that this is manufacturing defect and Microsoft should compensate us. I believe we can sue the company about this problem.
I am so upset not because of the problem, but because of the way Microsoft is treating its loyal customers.
If no one of you take action, I will go ahead and start consulting a lawyer to sue MSFT, and going to make a fortune out of this :)
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Anonymous
2015-08-21T07:38:44+00:00 I have a same problem with my Lumia 535. I tried all options but not found any solution. before I had a Nokia phone and it was nice experience to use that, so I decided to purchase Microsoft lumia 535 but now I am facing problems and struggling to solve it. My phone is under warranty period and now I am going to try this option.
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Anonymous
2015-08-03T09:53:15+00:00 I have a solution. All that is needed to be done is to corrupt and crack all this Microsoft software's because they seem not to care about their customers. I'm not happy about this issue
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Anonymous
2015-07-21T15:52:24+00:00 You can fix it by recover the software with **Lumia Software Recovery Tool ,**because Windows Phone Recovery Tool will not help this problem. You can download Lumia Software Recovery Tool at http://go.microsoft.com/fwlink/?LinkID=525568