Nokia Lumia 520( cyan) : Airplane mode stuck and rapidly switching on and off

Anonymous
2014-09-29T05:41:13+00:00

Find my details:-

software: windows phone 8.1

OS version: 8.10.12393.890

Firmware revision number: 3058.50000.1525.0001

Hardware revision number: 1.5.0.1

radio software version: 2.0.242037.8

chip SOC version: 8227

Extras+info

Lumia cyan

Device activation client 1.4.2.9

Firmware Updater Notifier 1.1.03

..... and so on

Manufacturer:-

RM-914_im_india_269

I was using Lumia Black and updated it to 8.1 ( Cyan) from my phone itself ( official release). I updated to Cyan OS not longer than a month back. Everything was fine, until recently, a couple of days earlier, when I was talking to a freind of mine on my phone, the call dropped. A notification to restart my phone appered so I did it. Ever since I am stuck on the , " Airplane mode". The flight mode will rapidly switch on and off. So, I am unable to use my Sim and thus, no whatsapp, no calls..social life has been paralyzed. 

I tried Hard reset ( about menu-> reset your phone) :- three times

Soft reset:- several times

Changed SIM :- a dozen times

Tried the twitter team suggestion ( I had found on this forum itself :- http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-1520-3-and-official-8-1-stuck-airplane-mode/td-p/2855086)

Now trying Nokia Software Recovery Tool 1.5.0 but the problem is that it is downloading 3058.50000.1425.0001, which I beleive is 'Cyan' again. I am also worried, I won't be able to downgrade to Lumia black  which I am missing a lot. Anwho, I am  currently downloading it and will see what happens, but If Nokia's Technical team can provide a solution for this software/firmware related glitch, I will be a happy fella. I am wondering, about the first occurence of this problem which I researched as being reported on Nokia official forums, 2-3 months back. By now a trustworthy solution should have been found and posted online.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

91 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-10-20T18:24:42+00:00

    It seems that Nokia/Microsoft really don't give a damn about existing customers!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-10-19T13:12:52+00:00

    Yes, I noticed in my phone also IMEI no is missing. That's strange. If we can recover the IMEI no. somehow probably the phone could work (with a SIM card) i guess...but the question is HOW?

    POST if you find anything.

    AND

    NO, THE PHONE CANNOT BE DOWNGRADED FROM 8.1 TO 8

    TRIED FOR IT BUT NO SUCH METHOD YET

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2014-10-17T14:28:39+00:00

    hi mate are u up to date with the latest Nokia system app updates from the Store along with the latest firmware? also check that your microSIM is cut correctly and try performing a soft reset.

    Moderator's Note: The subject was edited as we have merged it to an existing and a more appropriate thread.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-10-17T11:43:23+00:00

    Airplane mode doesnt want to switch off on lumia 520

    Moderator's Note: The subject was edited as we have merged it to an existing and a more appropriate thread.

    Was this answer helpful?

    0 comments