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Find my details:-
software: windows phone 8.1
OS version: 8.10.12393.890
Firmware revision number: 3058.50000.1525.0001
Hardware revision number: 1.5.0.1
radio software version: 2.0.242037.8
chip SOC version: 8227
Extras+info
Lumia cyan
Device activation client 1.4.2.9
Firmware Updater Notifier 1.1.03
..... and so on
Manufacturer:-
RM-914_im_india_269
I was using Lumia Black and updated it to 8.1 ( Cyan) from my phone itself ( official release). I updated to Cyan OS not longer than a month back. Everything was fine, until recently, a couple of days earlier, when I was talking to a freind of mine on my phone, the call dropped. A notification to restart my phone appered so I did it. Ever since I am stuck on the , " Airplane mode". The flight mode will rapidly switch on and off. So, I am unable to use my Sim and thus, no whatsapp, no calls..social life has been paralyzed.
I tried Hard reset ( about menu-> reset your phone) :- three times
Soft reset:- several times
Changed SIM :- a dozen times
Tried the twitter team suggestion ( I had found on this forum itself :- http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-1520-3-and-official-8-1-stuck-airplane-mode/td-p/2855086)
Now trying Nokia Software Recovery Tool 1.5.0 but the problem is that it is downloading 3058.50000.1425.0001, which I beleive is 'Cyan' again. I am also worried, I won't be able to downgrade to Lumia black which I am missing a lot. Anwho, I am currently downloading it and will see what happens, but If Nokia's Technical team can provide a solution for this software/firmware related glitch, I will be a happy fella. I am wondering, about the first occurence of this problem which I researched as being reported on Nokia official forums, 2-3 months back. By now a trustworthy solution should have been found and posted online.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, waaris. Welcome to Microsoft Mobile Community! If you already tried all of the possible troubleshooting steps provided on this thread but still doesn't work, we suggest visiting a Care Point for an assessment. Note that doing this will delete all the data on your phone. If possible, create a backup. To find one, check: http://www.micr.
Was ur problem solved??
If yes then plz tell me the solution. .
I have already tried reinstalling the software through windows recovery tool but still my problem is still there..
Hello. Everyone. This is the big problem in cyan update. I am also facing this problem some days ago. I will tell what can I do at that time. When I go to nokia care. There assistant tell me that the IC (part of mobile) we have to change. At first time I don't trust on that. At home I use the Nokia software recovery tool. But problem is not solved. So my suggestion is that go to Nokia care and do that what they tell. The will charged you if your mobile goes to out of warranty RS 1250.
And then after that the problem gas been solved. And working normally. Please extend warranty of your mobile. ( in warranty period of mobile. You can not extend your mobile if your mobile out of warranty already)
i'm facing the same problem of flight mode i tried all solutions but no use,microsoft sold faulty devices
