Win 7 Windows Update 80246002 Unable to run updates

Anonymous
2014-08-27T22:00:30+00:00

As suggested by Microsoft, the failed security update MS14-045 requires actions to be take. You recommend manual uninstall of KB 2982791. This I did. The system reboots. I then went to try and use Windows Update so that it finds and installs the replacement, KB 2993651.

Windows Update is now corrupted. It issues error code 80246002. All attempts to run the Troubleshooter to fix it, says it is unable to automatically resolved the problem. It has entries with a red X in the list. When you ask for the detailed report, though, it shows no problems against any of the entries.

 now; the first time I ran it, it showed an Error 1 accessing Windows\SoftwareDistribution, access denied.

It's unconscionable that MS should generate even more severe errors when trying to back out from an existing error from a failed update. And simply deleting one KB, now renders the entire Windows Update process unusable.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

171 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-08-28T17:31:51+00:00

    Change your DNS servers to 8.8.8.8 and 8.8.4.4 and it will fix the problem. A reboot may be needed.

    I must say the support here is totally useless. Microsoft knows this issue and knows the temporary fix as well.

    Kristjan, do we delete those DNS entries after the updates are all in?   (Works like a charm, pity MS don't simply publish the fix).

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-08-28T17:52:46+00:00

    it did get mine to work, but I can not keep that DNS setting on a domain member pc.  Has to be the domain dns servers.  So I wish that I understood why it at least allows me to install updates again.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-08-28T18:07:43+00:00

    What is everyone's ISP in this thread suffering from this issue?  I wonder if there's some ISP commonality going on?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-08-28T18:08:43+00:00

    I'm Verizon.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-08-28T18:48:44+00:00

    I'm with Rogers in Canada,

    Was this answer helpful?

    0 comments