Win 7 Windows Update 80246002 Unable to run updates

Anonymous
2014-08-27T22:00:30+00:00

As suggested by Microsoft, the failed security update MS14-045 requires actions to be take. You recommend manual uninstall of KB 2982791. This I did. The system reboots. I then went to try and use Windows Update so that it finds and installs the replacement, KB 2993651.

Windows Update is now corrupted. It issues error code 80246002. All attempts to run the Troubleshooter to fix it, says it is unable to automatically resolved the problem. It has entries with a red X in the list. When you ask for the detailed report, though, it shows no problems against any of the entries.

 now; the first time I ran it, it showed an Error 1 accessing Windows\SoftwareDistribution, access denied.

It's unconscionable that MS should generate even more severe errors when trying to back out from an existing error from a failed update. And simply deleting one KB, now renders the entire Windows Update process unusable.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-08-31T20:32:58+00:00

    Depends on your provider, I guess.  Mine had its DNS servers correctly updated, so that WU was working properly, within two days after this mess started.  Probably got lots of calls from customers and quickly recognized where the problem had to be.

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  2. Anonymous
    2014-08-31T21:04:51+00:00

        Probably got lots of calls from customers and quickly recognized where the problem had to be.

    Possibly??? Mike,

    I was doing allot of WU checks all through the time period in question and never had the problem once. OpenDNS and probably Google were updated virtually immediately...... :D

    Crysta

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  3. Anonymous
    2014-08-31T21:22:26+00:00

    August 31, 2014  5:22 PM

    I am totally confused and frustrated with the answers provided for the following. Please advise.

    Re: Windows Update Support. I have tried the following without success. Please advise.

    Windows update failed including 24 updates – 232 MB.

    The computer freezes up.

    System restore doesn’t work.

    I installed the following: Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Vista SP2 and Windows Server 2008 SP2 x86 (KB2656362)

    Download size: 3.7 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important 1/10/2012 Security Update for Windows Vista (KB2644615)

    Download size: 499 KB I WASN’T ABLE TO LOCATE THAT UPDATE.

    You may need to restart your computer for this update to take effect.

    Update type: Important

    Earle Rheaume

    I am using 2Acer  computers.

    Desk Top - Windows 8

    Lap Top - Windows 7

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  4. Anonymous
    2014-08-31T21:47:18+00:00

    I can confirm that un-installing and re-installing KB2760601 (Sharepoint) resolved my issue.

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  5. Anonymous
    2014-08-31T21:57:10+00:00

    I have 2 PCs running Win7 SP1 and 2 PCs running Win 8.1 with Update. Yesterday both Win7 PCs failed to update (with the 80246002 error). This morning, I tried again. The first Win7 PC failed again so I changed the local DNS setting to 8.8.8.8 and rebooted. WU worked OK I changed the DNS back to automatic and rebooted - WU still worked OK. On the second Win7 PC, I changed nothing and ran WU - it worked OK.

    I then ran WU on both Win8.1 PCs with no problems. My router is set to provide OpenDNS settings (208.67.222.222 & 208.67.220.220) so even OpenDNS wouldn't work on the first Win7 PC I tried. I suspect the problem is more complicated than people are suggesting.

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