Win 7 Windows Update 80246002 Unable to run updates

Anonymous
2014-08-27T22:00:30+00:00

As suggested by Microsoft, the failed security update MS14-045 requires actions to be take. You recommend manual uninstall of KB 2982791. This I did. The system reboots. I then went to try and use Windows Update so that it finds and installs the replacement, KB 2993651.

Windows Update is now corrupted. It issues error code 80246002. All attempts to run the Troubleshooter to fix it, says it is unable to automatically resolved the problem. It has entries with a red X in the list. When you ask for the detailed report, though, it shows no problems against any of the entries.

 now; the first time I ran it, it showed an Error 1 accessing Windows\SoftwareDistribution, access denied.

It's unconscionable that MS should generate even more severe errors when trying to back out from an existing error from a failed update. And simply deleting one KB, now renders the entire Windows Update process unusable.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-08-31T05:08:09+00:00

    After several days of normal update requests, my 80246002 is back.

    Verizon user with DNS addresses of 71.243.0.12 and 68.237.161.12.

    RealTek PCIe GBE Family Controller, Driver Version 7.85.423.2014.

    Initially, I tried the Google DNS and that worked OK.  

    Checked the DNS change with ipconfig /all.  

    Then I changed the DNS back to DHCP, did a ipconfig /renew and ipconfig /flushdns.  

    Checked the ipconfig /all to verify the DNS change.  

    Windows update worked OK 3 more times.

    Then I did a restart, and Windows Update failed immediately.  Repeated the process with the same results.

    Then I tried the Verizon DNS addresses explicitly, instead of DHCP.  This failed also.

    Restored the Google DNS, restarted, and it worked without failure.

    What is so unique about the Google routers and configuration software?  And what has Microsoft done to create this mess with MS14-045?

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  2. Anonymous
    2014-08-31T06:44:26+00:00

    Where do you go to change the DNS server?

    OpenDNS.com has complete info on this. You can choose their servers or Googles. I prefer OpenDNS myself and I change the DNS Settings on my router so my whole network gets the benefit. If you are mobile you have to change it on the device.

    The thing is, the big operators of DNS like Google and OpenDNS are more matisticaly kept up to date.

    Good luck!

    Crysta

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  3. Anonymous
    2014-08-31T13:55:30+00:00

    I originally installed 2982791 on Aug 12 , and experienced no issues.

    I then uninstalled 2982791on Aug 27, as per MS instructions listed below:

    "Microsoft strongly recommends that customers who have not uninstalled the 2982791 update do so prior to applying the 2993651 update. Customers do not need to uninstall the expired 2982791 update before applying the 2993651 update; however, Microsoft strongly recommends it."

    I then installed the replacement, 2993651.

    After the install of 2993651, on  three win7sp1 machines, I tried to run Windows Update. This error was produced:

    "Windows could not search for new updates”:

    Code 80246002

    On the single win8.1 machine I installed 2993651 no error was produced.

    I read thru this site and changed the DNS on my Router to Google DNS, still no success.

    Suggestions??

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  4. Anonymous
    2014-08-31T14:12:03+00:00

    click 'start'

    click 'control panel'

    click 'network and sharing center'

    click 'change adapter settings'

    right click 'local area connection' and choose 'properties'

    highlight 'internet protocol version 4(TCP/IPv4)' and click 'properties' at the bottom of the window

    click the the 'use the following DNS server addresses:' dot and put 8's in the spaces. 8,8,8,8 and the backup 8.8.4.4, and OK that of course.  That routes your Internet through Google Servers until such time as the DNS that MS changed filters through to your ISP.

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  5. Anonymous
    2014-08-31T14:16:29+00:00

    Many thanks.  This "fix" of changing the DNS worked and I can now get updates.  You really wonder why Microsoft would not make this information knows.  I have spent several hours trying to determine what was wrong.  Really Poor Support.  I guess they have little concern about the time there customers' waste on their errors.

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