Win 7 Windows Update 80246002 Unable to run updates

Anonymous
2014-08-27T22:00:30+00:00

As suggested by Microsoft, the failed security update MS14-045 requires actions to be take. You recommend manual uninstall of KB 2982791. This I did. The system reboots. I then went to try and use Windows Update so that it finds and installs the replacement, KB 2993651.

Windows Update is now corrupted. It issues error code 80246002. All attempts to run the Troubleshooter to fix it, says it is unable to automatically resolved the problem. It has entries with a red X in the list. When you ask for the detailed report, though, it shows no problems against any of the entries.

 now; the first time I ran it, it showed an Error 1 accessing Windows\SoftwareDistribution, access denied.

It's unconscionable that MS should generate even more severe errors when trying to back out from an existing error from a failed update. And simply deleting one KB, now renders the entire Windows Update process unusable.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-08-29T16:30:37+00:00

    Hi all,

     I just got off the phone with Time Warner about five minutes ago, and told them about the problem. This is what they told me. They know of the issue with connecting to Microsoft and their updates, and it IS on their end(being Time Warner). They have been working on it for around six hours now. I told them about the quick fixes being put out here with changing the DNS server numbers, and they advise NOT to mess with it right now. The reason being, when they do get the issue resolved, you may have to go back and re-set your servers all over again. As they stated, the updates will still be there once this is resolved.

     As for me, I will just carry on as normal, and wait till they fix it on their end.

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  2. Anonymous
    2014-08-29T16:37:16+00:00

    Everything was working again this morning without making any changes to my systems. I contacted my ISP and they did not make any changes, and they did not recommend making a permanent change to the Google DNS.

    DNS changes take time to propagate through all the servers on the web, so whatever was done by Microsoft is slowly getting updated.... very slowly.

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  3. Anonymous
    2014-08-29T16:49:55+00:00

    Great. The tech person I talked to, said that most of his team has been lambasted with calls about this. I could tell he was a little touchy about it, but was still polite with me about it. He may have not been aware that the fix is slowly spreading it's way across the country. Thanks for your response.

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  4. Anonymous
    2014-08-29T17:02:25+00:00

    To everyone who replied to this thread: thanks very much for your help.

    If someone had told me when this began, it was all down to some issues with DNS addresses and ISP updating, I'd have told you to stop talking ****. But here we are.

    I arrived back home this morning and booted the PC. It immediately downloaded the KB patch, auto in the background, without any changes from me. My ISP is Time Warner Cable. And as we all know, a couple of days ago they had a serious outage and connectivity issues.

    I did not perform the changes to OpenDNS servers, but I have used those Google addresses before when TWC seems to have DNS problems and I cannot connect to work resources. It usually works.

    Best of luck to everyone else who has this issue.

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  5. Anonymous
    2014-08-29T18:00:34+00:00

    I had this issue as well. Solved by uninstalling KB2993651 - Security Update for Windows 7 for x64-based Systems.

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