Win 7 Windows Update 80246002 Unable to run updates

Anonymous
2014-08-27T22:00:30+00:00

As suggested by Microsoft, the failed security update MS14-045 requires actions to be take. You recommend manual uninstall of KB 2982791. This I did. The system reboots. I then went to try and use Windows Update so that it finds and installs the replacement, KB 2993651.

Windows Update is now corrupted. It issues error code 80246002. All attempts to run the Troubleshooter to fix it, says it is unable to automatically resolved the problem. It has entries with a red X in the list. When you ask for the detailed report, though, it shows no problems against any of the entries.

 now; the first time I ran it, it showed an Error 1 accessing Windows\SoftwareDistribution, access denied.

It's unconscionable that MS should generate even more severe errors when trying to back out from an existing error from a failed update. And simply deleting one KB, now renders the entire Windows Update process unusable.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-08-28T10:16:39+00:00

    I am just adding this this thread, since Microsoft seems to have totally messed up wua .. current

    Windows Update Agent 7.6.7600.320 is broken, this needs to be fixed now, lot of people are going to be hanging out in the wind on this one

    of note, this is from a fresh install, only sp1 is installed on win7x64 .. this patches installed without permission on my end

    windows update agent 7.6.7600.320

    definition update for windows defender

    update for windows kb958488

    kb2685811

    kb2505454

    this is as far as the update process got after sp1 was installed, since I see wua767600.320 is not showing up in Microsoft search for this update...

    this is the log entry that is causing the issue directly, not sure if there is anything upstream that is messing things up

    -08-28 03:40:45:108  336 bb8 Misc WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab are not trusted: Error 0x80070002

    2014-08-28 03:40:45:170  336 bb8 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80246002

    2014-08-28 03:40:45:170  336 bb8 Setup FATAL: SelfUpdate check failed, err = 0x80246002

    2014-08-28 03:40:45:170  336 bb8 Agent   * WARNING: Skipping scan, self-update check returned 0x80246002

    2014-08-28 03:40:45:170  336 bb8 Agent   * WARNING: Exit code = 0x80246002

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  2. Anonymous
    2014-08-28T10:16:05+00:00

    After deinstall KB2760601 (Sharepoint) here Windows Update works again

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  3. Anonymous
    2014-08-28T07:53:02+00:00

    Bruce, we haven't even got as far as installing the latest update 651 yet. All I did was uninstall the original (flawed) update 791, AS STRONGLY RECOMMENDED by Microsoft themselves.

    My suspicion is that it's something in backing out that old update, that is causing any subsequent action to fail. Whether it is run individually, or as part of the new update. Until MS can figure out what that is, we don't have a viable fix.

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  4. Anonymous
    2014-08-28T07:46:44+00:00

    Your first question cannot be answered. Uninstalling the original KB as listed has rendered Windows Update unusable. The error code is that returned by Windows Update when it tries to update itself.

    For your second question, it is Norton Internet Security, fully patched and updated and with a current subscription.

    I have run the linked System Update Readiness Tool. It ran successfully to conclusion, after checking the Log file it generates. Trying to re-run Windows Update, fails with the same error code as before.

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  5. Anonymous
    2014-08-28T07:13:06+00:00

    Hi John,

    Apologize for the difficulties that you have been put through to fix this issue. Let's try some steps in order to resolve the issue. Before that I would like to know few information from your end for better understanding of the issue.

    1. Please confirm as to what is the KB # of the update that fails with the error code 80246002.
    2. Which anti-virus software are you using in the Computer? Have you tried disabling the anti-virus Software and check if that helps in fixing the issue?

    Since you've already tried few basic things on your end, I would suggest you to download and run the System Update Readiness Tool from the following link:

    http://support.microsoft.com/kb/947821

    Let us know the status of the issue. Get back for further assistance.

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