Win 7 Windows Update 80246002 Unable to run updates

Anonymous
2014-08-27T22:00:30+00:00

As suggested by Microsoft, the failed security update MS14-045 requires actions to be take. You recommend manual uninstall of KB 2982791. This I did. The system reboots. I then went to try and use Windows Update so that it finds and installs the replacement, KB 2993651.

Windows Update is now corrupted. It issues error code 80246002. All attempts to run the Troubleshooter to fix it, says it is unable to automatically resolved the problem. It has entries with a red X in the list. When you ask for the detailed report, though, it shows no problems against any of the entries.

 now; the first time I ran it, it showed an Error 1 accessing Windows\SoftwareDistribution, access denied.

It's unconscionable that MS should generate even more severe errors when trying to back out from an existing error from a failed update. And simply deleting one KB, now renders the entire Windows Update process unusable.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-08-28T16:41:36+00:00

    Had the problem on my brother's PC, running win7 64 bit.

    I confirm that changing DNS for 8.8.8.8 and 8.8.4.4 fixes the issue.

    Thanks a lot Kristjan. You're kinda hero of the day!

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  2. Anonymous
    2014-08-28T16:33:19+00:00

    Change your DNS servers to 8.8.8.8 and 8.8.4.4 and it will fix the problem. A reboot may be needed.

    I must say the support here is totally useless. Microsoft knows this issue and knows the temporary fix as well.

    I just changed the local network adapters first DNS entry from blank to 8.8.8.8 on my problem machines and it worked like a charm. [Control Panel\Network and Internet\Network Connections] Thanks!

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  3. Anonymous
    2014-08-28T16:33:07+00:00

    WOW!!! Solution!!!!  It worked!!!

    Thank You, Thank You, Thank You .. (NOT YOU MICROSOFT!!!)

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  4. Anonymous
    2014-08-28T16:23:45+00:00

    Change your DNS servers to 8.8.8.8 and 8.8.4.4 and it will fix the problem. A reboot may be needed.

    I must say the support here is totally useless. Microsoft knows this issue and knows the temporary fix as well.

    Worked! Thanks for your help. Had tried several other "fixes" but none of them worked. I assume MS will address the DNS issue in one of their future updates, but how are they going to install the fix if most people can't get their update working?

    ok!!! works thnks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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