Win 7 Windows Update 80246002 Unable to run updates

Anonymous
2014-08-27T22:00:30+00:00

As suggested by Microsoft, the failed security update MS14-045 requires actions to be take. You recommend manual uninstall of KB 2982791. This I did. The system reboots. I then went to try and use Windows Update so that it finds and installs the replacement, KB 2993651.

Windows Update is now corrupted. It issues error code 80246002. All attempts to run the Troubleshooter to fix it, says it is unable to automatically resolved the problem. It has entries with a red X in the list. When you ask for the detailed report, though, it shows no problems against any of the entries.

 now; the first time I ran it, it showed an Error 1 accessing Windows\SoftwareDistribution, access denied.

It's unconscionable that MS should generate even more severe errors when trying to back out from an existing error from a failed update. And simply deleting one KB, now renders the entire Windows Update process unusable.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

171 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-09-01T10:32:35+00:00

    I have had the same issues, and tried everything.....and the 8.8.x.x DNS address......I have found that the 8.8.x.x address did not work for me, but the 4.2.2.2 address did.....strange but it worked.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-09-01T01:25:19+00:00

    In my personal experience, I have been using Google's public DNS service on a couple of machines for several months and I experienced the 80246002 error this morning on a Windows 7 laptop using Google's public DNS and was subsequently able to resolve it.

    unfortunately, you don't give any details about how you resolved the problem..

    i am thinking that the problem is due to the recent update for "windows update agent".. see this post, by "jranger2112":

    jranger2112 replied on

    I am just adding this this thread, since Microsoft seems to have totally messed up wua .. current

    Windows Update Agent 7.6.7600.320 is broken, this needs to be fixed now, lot of people are going to be hanging out in the wind on this one

    of note, this is from a fresh install, only sp1 is installed on win7x64 .. this patches installed without permission on my end

    windows update agent 7.6.7600.320

    definition update for windows defender

    update for windows kb958488

    kb2685811

    kb2505454

    this is as far as the update process got after sp1 was installed, since I see wua767600.320 is not showing up in Microsoft search for this update...

    this is the log entry that is causing the issue directly, not sure if there is anything upstream that is messing things up

    -08-28 03:40:45:108  336 bb8 Misc WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab are not trusted: Error 0x80070002

    2014-08-28 03:40:45:170  336 bb8 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80246002

    2014-08-28 03:40:45:170  336 bb8 Setup FATAL: SelfUpdate check failed, err = 0x80246002

    2014-08-28 03:40:45:170  336 bb8 Agent   * WARNING: Skipping scan, self-update check returned 0x80246002

    2014-08-28 03:40:45:170  336 bb8 Agent   * WARNING: Exit code = 0x80246002

    --end

    i don't know if it a windows 7 thing..a windows 8 thing.. it seems there is an issue with a "certficate"..

    i have not seen the same update for "windows update agent" on my computer.. (also, i am running windows xp and the issue might not affect windows xp.. maybe windows xp doesn't check for certificates the same way that windows 7 does)..

    i could try testing things, going to "windows update", but there is no need for me to go there, and i could just wind up with problems, if the update for "windows update agent" is installed..

    after all of the people who are experiencing problems with "windows updater", i hope someone at MS is aware of the problem and is trying to figure out how to straighten things out..

    it is interesting that using google's DNS-servers seems to be a workaround for the problem.. i don't know why that would make a difference but apparently it does..

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-09-01T00:36:44+00:00

    Change your DNS servers to 8.8.8.8 and 8.8.4.4 and it will fix the problem. A reboot may be needed.

    I must say the support here is totally useless. Microsoft knows this issue and knows the temporary fix as well.

    Though I was initially skeptical, this did actually fix the problem for me as well.

    Worked for me too can now see updates when I check for them.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-09-01T00:08:18+00:00

    Greetings All -

    Have read through this and many other threads about this issue, this thread being the most recent. I've tried the various fixes offered here and elsewhere without success, including changing DNS servers, stopping Windows Update service, deleting the Download folder, restarting, etc., etc., without success. Since this happening on both my machines, I can't see that it's a local issue, specific to one machine going South.

    I'm glad that some of these suggestions have worked for some people, but I do hope MS jumps on this ASAP and provides a comprehensive, system wide solution. Until then, no updates for me. :(

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-08-31T23:00:23+00:00

    Hi riomonga,

    I'm a 73 year "young" man with this problem. I am not tech-savy like you and others that I have communicated with. Thank you for your interest and input.

    Please advise what I should do to have this problem solved. Thanks again.

    earleb

    Was this answer helpful?

    0 comments