Win 7 Windows Update 80246002 Unable to run updates

Anonymous
2014-08-27T22:00:30+00:00

As suggested by Microsoft, the failed security update MS14-045 requires actions to be take. You recommend manual uninstall of KB 2982791. This I did. The system reboots. I then went to try and use Windows Update so that it finds and installs the replacement, KB 2993651.

Windows Update is now corrupted. It issues error code 80246002. All attempts to run the Troubleshooter to fix it, says it is unable to automatically resolved the problem. It has entries with a red X in the list. When you ask for the detailed report, though, it shows no problems against any of the entries.

 now; the first time I ran it, it showed an Error 1 accessing Windows\SoftwareDistribution, access denied.

It's unconscionable that MS should generate even more severe errors when trying to back out from an existing error from a failed update. And simply deleting one KB, now renders the entire Windows Update process unusable.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-08-28T14:15:19+00:00

    Hi John,

    Apologize for the difficulties that you have been put through to fix this issue. Let's try some steps in order to resolve the issue. Before that I would like to know few information from your end for better understanding of the issue.

    1. Please confirm as to what is the KB # of the update that fails with the error code 80246002.
    2. Which anti-virus software are you using in the Computer? Have you tried disabling the anti-virus Software and check if that helps in fixing the issue?

    Since you've already tried few basic things on your end, I would suggest you to download and run the System Update Readiness Tool from the following link:

    http://support.microsoft.com/kb/947821

    Let us know the status of the issue. Get back for further assistance.

    I am having this problem with both my work and home PC, and following the steps above did not help.... still get error code 80246002 when checking for updates.

    As an FYI, I use TrendMicro on my home PC and Kaspersky on my work PC.

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  2. Anonymous
    2014-08-28T13:42:29+00:00

    Got KB2993651 installed on two different systems with no Windows Update errors afterward. 

    Here are the steps I took. 

    FYI – Running Norton Internet Security 2014.  No impact.

    Previously uninstalled KB2982791.

    Uninstalled KB2993651 through Control Panel.

    This got me back to a functional Windows Update without errors.

    Running Windows Update ver. 7.6.7600.320

    IT IS ESSENTIAL THAT YOU GET BACK TO A WORKING WINDOWS UPDATE.  

    Hid KB2993651 in Windows Update so it wouldn’t come up again.  (Have no idea whether this had any effect on my success).

    Rebooted.

    Ran Windows Update Trouble Shooter

    http://windows.microsoft.com/en-us/windows7/open-the-windows-update-troubleshooter

    Saved to desktop and ran from there.

    Ran Fix it in

    http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7

    Don’t run Windows Update.  Just do the Fix it part.

    Did a manual download of KB2993651 from

    https://technet.microsoft.com/library/security/MS14-045

    and installed.

    Reboot required.

    Checked Windows Update and it still worked. Checked History and KB2993651 installed successfully.

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  3. Anonymous
    2014-08-28T13:38:42+00:00

    I had tried what you have recommend and it does not fix the issue, the 80246002 error still exists!

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  4. Anonymous
    2014-08-28T13:37:21+00:00

    MS needs to Fix the FIX, as now one of my Windows 7 x64 systems receives the 80246002 error......Tried everything to address this, and nothing works!!!!!!

    ARGGGGGGGGGGG

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  5. Anonymous
    2014-08-28T12:49:18+00:00

    I have the same problem on two different computers now. One with norwegian win7 32bit (before today last updated on aug.11.) and one fresh installed english win7 64bit sp1. 

    The one with fresh install had no updates installed. I ran windows update, and it installed the new WU Agent 7.6.7600.320. After that the WU error code 80246002 appeared. No update possible...

    Surely some problem with the new Agent.

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