Win 7 Windows Update 80246002 Unable to run updates

Anonymous
2014-08-27T22:00:30+00:00

As suggested by Microsoft, the failed security update MS14-045 requires actions to be take. You recommend manual uninstall of KB 2982791. This I did. The system reboots. I then went to try and use Windows Update so that it finds and installs the replacement, KB 2993651.

Windows Update is now corrupted. It issues error code 80246002. All attempts to run the Troubleshooter to fix it, says it is unable to automatically resolved the problem. It has entries with a red X in the list. When you ask for the detailed report, though, it shows no problems against any of the entries.

 now; the first time I ran it, it showed an Error 1 accessing Windows\SoftwareDistribution, access denied.

It's unconscionable that MS should generate even more severe errors when trying to back out from an existing error from a failed update. And simply deleting one KB, now renders the entire Windows Update process unusable.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

171 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-09-02T20:13:15+00:00

    I can confirm that this is happening currently on Windows 7 and 8 boxes but only if we use OpenDNS.  Google DNS works.

    This first happened on 7-27-14 but only Win7 boxes that had Windows Update Agent 7.6.7600.320 installed.  If system restore was run prior to that Agent update all was good, until that update went back in.

    On the 28th, at least on OpenDNS, the problem disappeared, only to reappear today on both Win 7 and (some) Win 8 boxes.  I have not had enough troubleshooting time on Win8 boxes to test further.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-09-02T20:01:57+00:00

    Thanks Susan.

    I needed confirmation of what I thought ramifications would be if 2982791 were not uninstalled prior to applying 2993651. Microsoft could have been much clearer in the notification.  You can understand the trepidation of myself and others since this has not been the best of months for Microsoft and patches.

    I think I'm going to uninstall 2982791 first and hope for the best on this machine. Reinstalling the OS (Win 7) would be a nightmare (SSD, RAID 10, Apache, SQL Server, IDE, etc) especially since a rollup SP2 doesn't exist.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-09-02T19:43:12+00:00

    Per https://technet.microsoft.com/en-us/library/security/ms14-045.aspx

    **I already successfully installed the original 2982791 security update and am not experiencing any difficulties. Should I apply the replacement update (2993651) released on August 27, 2014?**Yes. All customers should apply the 2993651 update, which replaces the expired 2982791 update. Customers do not need to uninstall the expired 2982791 update before applying the 2993651 update; however, Microsoft strongly recommends it. Customers who do not remove the expired update will retain a listing for 2982791 under installed updates in Control Panel.

    While the files in KB2982791 will be replaced with KB2993651, given this "Microsoft strongly recommends it", I'd say to uninstall it.  It appears that the main issue *should* be that you are left with a slightly confusing WU history, and not that you are running the potential for a bsod should an application install an opentypefont into the font folder via a shortcut means, but I'm having to read between the lines as the KB and resources merely state "Microsoft strongly recommends it" but doesn't go into the details of the exact impact if you don't.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-09-02T19:25:26+00:00

    re "Internet going bonkers"

    I'm inclined to agree that this is an upstream issue.  It's just that I've never seen a DNS issue that has impacted so many ISPs (Verizon, Comcast, COX, Time Warner) simultaneously.

    Also, the timing of this couldn't be worse (problems occurring as of the Aug 27th update). MS needs to make an official statement.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-09-02T19:10:50+00:00

    Hi Susan,

    Thanks for responding. I just checked two of my machines and Win Update has started working again without making any DNS changes (ISP = COX residential, but not using their DNS as primary).  I'm waiting for a call-back from an OEM vendor to see if his updates are working again (COX business class).

    I have one Win 7 64-bit machine that has KB2982791 installed, but not KB2993651. Is it OK to install it without first uninstalling KB2982791?  I know MS "highly recommends" uninstalling, but I ran into some problems doing so on another machine (boot and IE problems which I was able to resolve). MS doesn't seem to state the ramifications of doing so. Any thoughts?

    Was this answer helpful?

    0 comments