Win 7 Windows Update 80246002 Unable to run updates

Anonymous
2014-08-27T22:00:30+00:00

As suggested by Microsoft, the failed security update MS14-045 requires actions to be take. You recommend manual uninstall of KB 2982791. This I did. The system reboots. I then went to try and use Windows Update so that it finds and installs the replacement, KB 2993651.

Windows Update is now corrupted. It issues error code 80246002. All attempts to run the Troubleshooter to fix it, says it is unable to automatically resolved the problem. It has entries with a red X in the list. When you ask for the detailed report, though, it shows no problems against any of the entries.

 now; the first time I ran it, it showed an Error 1 accessing Windows\SoftwareDistribution, access denied.

It's unconscionable that MS should generate even more severe errors when trying to back out from an existing error from a failed update. And simply deleting one KB, now renders the entire Windows Update process unusable.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-08-28T07:46:44+00:00

    Your first question cannot be answered. Uninstalling the original KB as listed has rendered Windows Update unusable. The error code is that returned by Windows Update when it tries to update itself.

    For your second question, it is Norton Internet Security, fully patched and updated and with a current subscription.

    I have run the linked System Update Readiness Tool. It ran successfully to conclusion, after checking the Log file it generates. Trying to re-run Windows Update, fails with the same error code as before.

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  2. Anonymous
    2014-08-28T07:13:06+00:00

    Hi John,

    Apologize for the difficulties that you have been put through to fix this issue. Let's try some steps in order to resolve the issue. Before that I would like to know few information from your end for better understanding of the issue.

    1. Please confirm as to what is the KB # of the update that fails with the error code 80246002.
    2. Which anti-virus software are you using in the Computer? Have you tried disabling the anti-virus Software and check if that helps in fixing the issue?

    Since you've already tried few basic things on your end, I would suggest you to download and run the System Update Readiness Tool from the following link:

    http://support.microsoft.com/kb/947821

    Let us know the status of the issue. Get back for further assistance.

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  3. Anonymous
    2014-08-28T05:56:05+00:00

    Same Grr...problem  :/

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  4. Anonymous
    2014-08-28T03:58:24+00:00

    Same issue.  Did all the recommended fixes/HotFix's with no effect.  

    Uninstalled the update and Windows Update recovered functionality.  The problem is definitely in the new MS14-045.

    Hid the new update so it would not attempt to re-install.  Waiting for an MS fix.

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  5. Anonymous
    2014-08-28T02:59:01+00:00

    I am on the same boat. no luck here so far. I did the installation of Hot fix as mentioned (KB947821). took so long and nothing. and I have no clue what's for.

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