Windows Live ID Sign-in Assistant to be disabled

... I use MS Security Essentials and their firewall.

That sounds eminently sensible (I do the same).

Just to be certain, you don't have any of this lot running, do you?

Cheers for the reply.

As far as security software goes I use MS Security Essentials and their firewall. Lately I have been receiving the pop-up error " Server is busy..." when trying to open Outlook 2013.

Yes, there is a lot of info collected in the logs and scrolling through them last night certainly didn't (to me) reveal anything out of the ordinary.

Anyway, having delayed the start-up of MSID Assistant stopped the original issue for me. Now to track down the reason for the latest pop-up

regards

I'll do a search to see what has been changed.

Thanks. That will be interesting.

a couple of 'warnings' re WLIDSCV.EXE

This is not at all uncommon. It's usually innocuous.

"Given a couple of sysinfo logs and product reg key values, it should be possible to identify the rogue software very quickly."

Let me know how you want these log entries presented / filtered

I wasn't going to suggest that I could identify anything, but someone with the proper tools should be able to compare the logs of affected users with those of users who aren't to highlight common factors. We've seen it time and again that updates to other software create problems for Windows Live programs. It's often security software; both SpamFighter and Bullguard come to mind as having wreaked havoc in the past. We've also seen that particular types of hardware can be problematical. There was a case a few years ago where some users found that their contacts list simply disappeared. The cause was traced to a particular kind of Network Interface Card (NIC).

I was rather hoping that the support staff with all their resources would be able to collect the same set of information from affected users in order to be able to conduct the sort of analysis that's needed.

@Qlder4eva,

Thank you for the information. We would like to ask if you've tried the troubleshooting steps provided in this thread? And also, can you confirm if the issue also occur when you use Windows Live Mail since you've mentioned that you are accessing your account Microsoft Outlook 2013 .

Regards.

See my latest reply - this happens b4 I attempt to access any programs either off or online.

regards

Andy

Dear Everyone

Thanks for your interest. I have managed to save the picture of the pop-up in my earlier post. As far as accessing any programs e.g. Outlook or Windows Mail, the pop-up occurs b4 I attempt to do anything during the final stages of boot-up. I do not use Windows Mail or Live mail just Outlook. I installed MS Live a long time ago. Yes East coat of AU is Australia.

I'll do a search to see what has been changed. Also have been through the event log; there were a couple of 'warnings' re WLIDSCV.EXE e.g.

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. 

DETAIL -

22 user registry handles leaked from \Registry\User\S-1-5-21-494384865-741982679-1953478462-1001:

Process 3704 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-494384865-741982679-1953478462-1001

Process 3704 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-494384865-741982679-1953478462-1001

Process 3704 (\Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-494384865-741982679-1953478462-1001

and so on

"Given a couple of sysinfo logs and product reg key values, it should be possible to identify the rogue software very quickly."

Let me know how you want these log entries presented / filtered

regards

Andy.