Windows Live ID Sign-in Assistant to be disabled

Anonymous
2014-06-12T13:35:13+00:00

I got following error message while I log in to my windows account and only my account.

I tried to set Windows Live ID sign-In Assistant to manual start in Windows Services. it only works one time, once I start using Windows Live mail and log out and log back in then I get error messaged again. I tried to msconfig and uncheck Windows Live IS Sign-In that I do not see error message, but  Windows Live Mail cannot launch,

I use Windows 7 Home Premium version.

It looks like that it has something with Windows Live mail,

Your help and information is great appreciated,

Regards,

Souris,

Here is error message,

There was a problem that caused parts of the Windows Live ID Sign-in Assistant to be disabled. You might not be able to sign in to Windows Live in some programs. The problem may have been caused by a program that was recently installed. For more information, please go to: http://go.microsoft.com/fwlink/?linkId=144689

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-09-30T21:05:27+00:00

    I have the same problem.

    I chatted with Microsoft and they told me it was a virus and my choice was to pay either 149.00 or 99.00 for support from Microsoft to fix the problem.

    This is type of customer service is what really angers  Microsoft product owners.

    I mentioned that nobody on this forum mentioned a virus and Microsoft support said "then they don't know what they are talking about because I have worked for Microsoft for 10 years."

    yes that is a quote from microsoft chat support. they essentially are holding us hostage. i think it is a disgusting business practice. and if it is true then they do know the source of the problem and know the fix.

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  2. Anonymous
    2014-09-25T05:42:01+00:00

    Hi Souris,

    Thank you for providing the log files we have requested. Please be informed that I have re-escalated this issue to our Support Specialist for further investigation. We will inform you on this thread as soon as we get a feedback.

    Your Patience is highly appreciated.

    Thank you.

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  3. Anonymous
    2014-09-24T21:59:19+00:00

    Thanks for the message and help,

    Files sent, can you please confirm that you receive the files you mentioned,

    Thanks again, hope I can hear good news soon,

    Regards,

    Souris,

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  4. Anonymous
    2014-09-24T11:46:04+00:00

    Hi Souris,

    I apologize for the inconvenience. We only received the other log files that we have requested but you have not submitted Windows Updates logs. You may refer to this link for the steps that Glenda_A has provided you. Also kindly upload the log files on the private message that we have previously recreated.

    To reply through the private message, please click on You have a private reply to this message link just above your post to view the message. Don't forget to sign in to Microsoft Community Forum to view the link.

    We look forward on your response.

    Thank you.

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  5. Anonymous
    2014-09-24T01:56:25+00:00

    I thought that you have them,

    please give me instructions and files that I will upload to you the files you request,

    Thanks again for helping,

    Regards,

    Souris,

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