Surface Arc Touch Mouse not compatible on Windows 7?

Anonymous
2013-12-10T11:04:58+00:00

Hey all. I recently bought a Surface Pro 2. I later bought a Surface Arc Mouse. Long story short, I had to return my Surface. So, as of now I am on my laptop and I cannot get my laptop's bluetooth to discover my mouse (it's in discovery mode).

I tried googling around and couldn't find anything. Am I stuck?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-11-30T03:18:41+00:00

    This worked for my Dell Latitude E6430s running Windows 7.  It has a Dell 380 Bluetooth 4.0 Module manufactured by Broadcom.  Thanks to this thread: http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/t/19482345 and thanks to Lenovo for publishing updated Bluetooth drivers for Windows 7 the following drivers allowed me to use the Microsoft Arc Touch Surface Edition bluetooth mouse in Windows 7.  I don't know if it's a low-energy thing or some other Bluetooth 4.0 feature, but the drivers below helped:

    Direct download for Windows 7 drivers for this Broadcom module.

    http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/h0wv09ww.exe

    Driver details page: http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-edge-e430/downloads/DS028704

    Also tried the Win8/8.1 drivers from Lenovo but it halted at setup stating incompatible OS.

    The original Dell drivers were version 6.5.1.2321 dated 13/02/2012.

    Working Lenovo drivers version is 6.5.1.4103 dated 28/03/2013.

    The Broadcom update installer at: http://www.broadcom.com/support/bluetooth/update.phpwould not go past the detection stage even though the chip is Broadcom.  I didn't bother with these Dell-provided Windows 8 drivers because they are an older version published in 2012: http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=VY4F2

    Edit:

    Having problems when the mouse sleeps or after reboots, must always remove and add device in Devices & Printers.

    These even newer version 6.5.1.4500 dated 13/05/2013 Broadcom drivers did not make any substantial difference. BCM20702 drivers for Windows 7 Direct link: http://download.lenovo.com/pccbbs/mobiles/j6be02ww.exe

    in case Lenovo changes their link or the file becomes unvailable: j6be02ww Broadcom bluetooth drivers Win7.exe

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  2. Anonymous
    2015-01-03T21:51:30+00:00

    I have a Samsung NP900x3C with Windows 7. The Intel drivers fixed this issue for me.

    Woo Hoo!

    Great mouse. Shame the support is not more forthcoming!

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  4. Anonymous
    2015-01-15T15:28:42+00:00

    AWESOME!  Thanks for the help!

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  5. Anonymous
    2015-02-17T16:47:20+00:00

    Thank you!!  I have been using my Arc Mouse Surface Edition mouse with my Windows 7 work laptop for a few months now.  After seeing your post, I went to the Dell support site and saw there was a Bluetooth driver update from last Fall that I did not have.  I updated the driver and presto, the mouse now works!

    The only downside is that I need to re-pair it with either device when going from one to the other.  I cannot get the menu that you show in your post.  I have not downloaded the Microsoft Mouse and Keyboard Center.

    If I have already paired it with the laptop, but later used it with the Surface Pro and then go back to the laptop, the profile is still there on my laptop.  I hold the button on the mouse to pair it, and then have two profiles for the mouse, so I delete the old one.  The same thing happens when I go back to my Surface Pro- I have to hold down the pair button, wait for it to pair (which takes a while sometimes) and then get two entries for the mouse.  I can't see how to pair with the old profile for the mouse in either laptop or Surface Pro.

    Minor inconvenience compared to being able to use it on both devices.

    KCMatt, I am unable to find an updated Bluetooth driver for my XPS14 running Windows 7. Do you know what the Bluetooth driver was you downloaded?

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