Surface Arc Touch Mouse not compatible on Windows 7?

Anonymous
2013-12-10T11:04:58+00:00

Hey all. I recently bought a Surface Pro 2. I later bought a Surface Arc Mouse. Long story short, I had to return my Surface. So, as of now I am on my laptop and I cannot get my laptop's bluetooth to discover my mouse (it's in discovery mode).

I tried googling around and couldn't find anything. Am I stuck?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-07-02T05:06:14+00:00

    Had the same problems but after updating Bluetooth drivers (4.0), the mouse plays nicely together with both Lenovo X1 Carbon (i5, circa 2013) and Surface 2.

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  2. Anonymous
    2014-07-24T21:08:22+00:00

    Very simple here, don't assume and read the fine print.

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  3. Anonymous
    2014-08-08T12:36:49+00:00

    The part about this that I find hilarious is that the mouse will not pair with my very new Win 7 Lenovo laptop, but it has no issue pairing with my also very new MacBook Pro.  Chalk up another win for Apple?

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  4. Anonymous
    2014-09-29T08:30:25+00:00

    Hi there,

    I reply this thread as this is the only post I found useful in the web before I decided to purchase this arc touch mouse SE one month ago.  I was an arc touch mouse user (bought two) but both were laid down due to the damage to the receiver. The Bluetooth edition is really an amazing improvement for me.

    I have to use Windows 7 x64 on my primary company laptop (recently replaced T440p with Intel WiFi+Bluetooth 4.0 LE 6235-N).

    With the Bluetooth drivers provided by Lenovo System Update or on their website the mouse is workable but have to reconnect with the "Try again" trick every time it gets asleep. It's not a big problem and I am get use to it totally.

    However after installing the latest Intel Bluetooth drivers from Intel website (17.0.1405.02, win7 x64), it is working great just as in Windows 8/8.1 as it should be!

    So whether the mouse is workable is completely dependent on the support of the driver, not as claimed as Microsoft only Win8/8.1. Of course with Win8/8.1 it is more simple to set up.

    I don't know why MS don't want to "officially" support this, as there are still large number of users have to be sticky to Windows 7 in the enterprise.

    There is one more thing I'd like to ask MS to improve. As this mouse can only pair to "one" device. If you change the device, you have to repair it. Doesn't like BT headphone, can be paired and connected  to different devices automatically.

    Hope my experience could help the rest of you who is still hesitant to it.

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  5. Anonymous
    2014-11-15T05:20:31+00:00

    Thank you! The Intel driver update resolved the issue.

    I'm running Lenovo X240 with Win7 x64.

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