Surface Arc Touch Mouse not compatible on Windows 7?

Anonymous
2013-12-10T11:04:58+00:00

Hey all. I recently bought a Surface Pro 2. I later bought a Surface Arc Mouse. Long story short, I had to return my Surface. So, as of now I am on my laptop and I cannot get my laptop's bluetooth to discover my mouse (it's in discovery mode).

I tried googling around and couldn't find anything. Am I stuck?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-10-21T02:20:31+00:00

    Hi guys, 

    One more thing I resolved was the "sleeping" or "disconnecting" issue that some other people have reported and I too experienced.   This should solve a number of issues people are reporting with different bluetooth mouse that periodically stop working. 

    The issue was that periodically the mouse would stop moving and you had to do a few different things to restart it (eg power on and off, etc) - overall VERY annoying. 

    In any case I believe I found the issue.  It's to do with the power management settings for bluetooth.  This needs to be disabled and everything should work perfectly (it has for me now). 

    Steps to resolve:

    1. open up device manager
    2. go to the bluetooth device (the one recently installed as per my previous post) and go to properties for this by right clicking   (see image below)

    1. from here go to the power management settings tab
    2. uncheck the checkbox that turns off the power to bluetooth  (see below)

    this should be the final step to make your new mouse operate perfectly   :)

    hope this is helpful to people as this is a long running thread. 

    thanks

    Daniel

    www.immrobotics.com

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  2. Anonymous
    2015-10-23T22:56:18+00:00

    Bought this mouse for HP Pro-book 645 with Win7 x64 installed and was very dissapointed at the beginning. Mouse paired and worked for some time but after switching off/on I was unable to make it work again. Then I found that Microsoft claims this mouse is incompatible with all Win7 so I can blame only myself for not check everything before buy.

    Fortunately, problem was solved by replacement of default Wi-Fi+BT module with Intel AC7620 module (20 dollars at Amazon, BT 4.0 with LE support plus 802.11AC Wi-Fi) and installation of the most recent drivers.

    Now everything work as expected, have no problem with reconnection after laptop sleep/wake up or mouse switch off/on. So I'm confirming it's not general Win7 problem but BT adapter compatibility issue, BLE support needed.

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  3. Anonymous
    2015-11-07T23:01:10+00:00

    Are you sure to have done it with Windows 7 ?

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  4. Anonymous
    2015-12-17T18:58:32+00:00

    I bought a Surface and I really don't like it...sorry to say that...but I like the Arc Touch Bluetooth Mouse...can I use it with my HP Windows 10? thank you

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  5. Anonymous
    2015-12-28T17:07:25+00:00

    Actually mine says Arc Touch Bluetooth, and does not specify anywhere in the literature or on the packaging that it is designed for the Surface.   I'm having the same issue, Win 7 PC at work (which most are nowadays).  So it looks like it may be going back to Amazon/MicroSoft

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