Surface Arc Touch Mouse not compatible on Windows 7?

Anonymous
2013-12-10T11:04:58+00:00

Hey all. I recently bought a Surface Pro 2. I later bought a Surface Arc Mouse. Long story short, I had to return my Surface. So, as of now I am on my laptop and I cannot get my laptop's bluetooth to discover my mouse (it's in discovery mode).

I tried googling around and couldn't find anything. Am I stuck?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

63 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2015-05-14T03:08:57+00:00

    People keep beating the "This is a special edition for the surface" but the PC specific one has the same limitation. No Win7 support. Disappointing as hell. Guess its time to go back to Logitech Mice. What a waste of $$$. Nobody would think to ensure that Win7 is supported while looking at specs because you would think it would be a given....

    Their ad use in the online store (non-Microsoft) is misleading. They place the mouse with a normal laptop not Surface. And the description says compatible with most of the laptops and even big numbers of Android devices.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-05-12T20:34:48+00:00

    People keep beating the "This is a special edition for the surface" but the PC specific one has the same limitation. No Win7 support. Disappointing as hell. Guess its time to go back to Logitech Mice. What a waste of $$$. Nobody would think to ensure that Win7 is supported while looking at specs because you would think it would be a given....

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-05-08T15:37:35+00:00

    Update: having had time to read above:

    bik3much replied on 

    Researched the various hardware for the various Lenovo models, downloaded the driver and called the help desk to get an Admin to install, it works just fine on the T540p running Windows 7 Pro.  Still seems like an optimal situation for a QR code on the box, or a few words about hardware / OS compatibility.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-05-06T16:08:10+00:00

    I don't remember exactly what driver it was.  Go to the Dell website, enter your product info and find the area for drivers and downloads.  Download and install all the latest Bluetooth drivers.  Good luck!

    Not working for me. I just downloaded driver released date 13 Feb 2015. Still not working... sigh...

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-05-06T16:04:25+00:00

    I have similar issue to pair with my Dell Ultrabook running Windows 7. But it can pair with my Macbook... with some hiccups too.

    Was this answer helpful?

    0 comments