Surface Arc Touch Mouse not compatible on Windows 7?

I have the Arc Touch Bluetooth Mouse also; Win 7; Dell inspiron 14-5447

It's pairing to the bluetooth as some unknown device and not coming up under Mouse devices at all.  Will revert later if I find a solution.    As the other people's comments on this thread I cannot believe that this bluetooth mouse doesn't work out of the box.

thanks, 

Daniel

www.immrobotics.com

I have the Arc Touch Bluetooth  Mouse, not the Surface mouse, and have the same problem.

There is a solution, but I am not 100% that it will work with all older hardware.

I am running Windows 7 on a dell m3800, so the problem is NOT the OS.

As some other posters have noted, the Arch Touch Surface mouse uses the latest version of Bluetooth. "LE", "4.0", whatever you want to call it. In my case I simply needed to update to the latest Bluetooth drivers. Once the latest Bluetooth was installed, windows was able to detect the mouse, install the latest mouse drivers and get everything working.

I am NOT using a separate USB Bluetooth dongle, just the Bluetooth native to the laptop. I suppose it's possible that someone with an old laptop/USB dongle would need to get a more recent one... I have no idea if the updated Bluetooth driver is backward comparable with older hardware.

But, in my case, updating to the latest Bluetooth drivers did the trick.

This worked for the Arc Touch Surface and Arc Touch Bluetooth versions of the mouse.

Hope that helps.

Thank god! ....

Thank god someone else finally feels the same as me. I wanted this mouse for about 6 months before my wife purchased it for me for Christmas. It does NOT say SurfaceArc Touch mouse, not on the box, not in the manual, not on my receipt... no where. I wanted this mouse because all of the reviews led me to believe it would be just as fun and universally usable as any other wireless mouse with a dongle.... Not so much.

Let me start by saying that I am so fed up with Microsoft since Mr. Gates left and the direction Microsoft has taken Windows is so frustrating. I never used to care what Microsoft was upto, but that was a time when they were giving us all decent products and our own choices in software or drivers... Here I am in third year Computer Science classes telling off all my friends who diss Microsoft because I have owned every version of Windows since Windows 3.1 when I was 8 years old. Now I feel silly because they were right.... I have had problem after problem which I will not detail here since it would take days to read about their terrible support team. I digress.... 

I got a brand new laptop for Christmas as well. Acer E15, nice laptop, nice price, awesome. Right? Wrong.... it was purchased FOR me because all the specs I asked my wife for were there, HOWEVER, no one mentioned that it was literally built as a solid Windows 8 machine. Here I am, coming from the days where it was normal to use your favorite Windows OS version, even if it was a few versions behind, since all the support and drivers could be found SOMEWHERE.... nope. This laptop (I have come to learn it's now all new laptops not just this model) is so married to Windows 8 that the drivers for Windows 7 don't even exist on the manufacturers sites!! Thats DISGUSTING! It's taken me over 6 months but I have tracked down every last driver that is NOT meant for my laptop but that will allow devices inside to at least talk to one another. Insane. So furious. Anyway, this Arc Touch Mouse put me over the edge. It took me a month of looking through out dated drivers just to find one that would allow me to use my new mouse. 

So... I switched to Linux last week and I think Microsoft and I are officially over until they stop this insanely bs way of approaching their customers. The customer is no longer always correct, they are talked down to, talked in circles to and very under appreciated...

What's the saddest part of this entire thing? That someone just as lame from the Microsoft Support Center will most likely respond to this post with an even more annoying post, explaining how it's my fault and that clearly it says somewhere on something that I made all the wrong decisions with my products and that Windows 8 is the way to go...

God Bless Linux and Torvalds. 

Signed Microsoft user since 1994 - Dead 2015...

Arc Linux user born 2015

I have the same problem. Got the surface arc mouse and I found is not compatible with W7. However I also have a Macbook and I it is compatible with Mac. So Microsoft makes HW not compatible with their own operating systems but Apple does?.... I´m feel so stupid to buy a non compatible mouse, I think I will stay away from microsoft products....they are garbage.