Surface Arc Touch Mouse not compatible on Windows 7?

Anonymous
2013-12-10T11:04:58+00:00

Hey all. I recently bought a Surface Pro 2. I later bought a Surface Arc Mouse. Long story short, I had to return my Surface. So, as of now I am on my laptop and I cannot get my laptop's bluetooth to discover my mouse (it's in discovery mode).

I tried googling around and couldn't find anything. Am I stuck?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-12-28T17:07:25+00:00

    Actually mine says Arc Touch Bluetooth, and does not specify anywhere in the literature or on the packaging that it is designed for the Surface.   I'm having the same issue, Win 7 PC at work (which most are nowadays).  So it looks like it may be going back to Amazon/MicroSoft

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  2. Anonymous
    2015-12-17T18:58:32+00:00

    I bought a Surface and I really don't like it...sorry to say that...but I like the Arc Touch Bluetooth Mouse...can I use it with my HP Windows 10? thank you

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  3. Anonymous
    2015-11-07T23:01:10+00:00

    Are you sure to have done it with Windows 7 ?

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  4. Anonymous
    2015-10-23T22:56:18+00:00

    Bought this mouse for HP Pro-book 645 with Win7 x64 installed and was very dissapointed at the beginning. Mouse paired and worked for some time but after switching off/on I was unable to make it work again. Then I found that Microsoft claims this mouse is incompatible with all Win7 so I can blame only myself for not check everything before buy.

    Fortunately, problem was solved by replacement of default Wi-Fi+BT module with Intel AC7620 module (20 dollars at Amazon, BT 4.0 with LE support plus 802.11AC Wi-Fi) and installation of the most recent drivers.

    Now everything work as expected, have no problem with reconnection after laptop sleep/wake up or mouse switch off/on. So I'm confirming it's not general Win7 problem but BT adapter compatibility issue, BLE support needed.

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  5. Anonymous
    2015-10-14T13:28:24+00:00

    Good find, Daniel.Fitzgerald.  Standard-issue Windows 7 only supports up to Bluetooth 2.1 with EDR.  You have to update the driver to Bluetooth 4.0 to take advantage of a Bluetooth LE device.

    For reference, here is the Bluetooth version compatibility list per Microsoft OS:  https://msdn.microsoft.com/en-us/library/windows/hardware/dn133849%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

    Craig

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